Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,987 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very dissapointing. The bunch of flowers I received were much smaller than the image on the website. No where near worth the money I paid. The picture is of my Perfect Pink bouquet if you want to compare with the website image.”

Helpful Report

Posted 5 years ago

“Husband ordered flowers for mothers day which arrived without personalised card and completely different to how photograph suggested. Stay well clear!”

Helpful Report

Posted 5 years ago

“Booked flowers to arrive for 70th Birthday. The did not arrive.”

Helpful Report

Posted 5 years ago

“From Australia I ordered flowers for my uncles funeral in the UK. Flowers arrived as arranged. I asked about the quality from my cousin who told me they were very poor quality. After several emails they agreed to send another arrangement to my cousins home so that they could be placed on my uncles final resting place. Flowers arrived ok but again very poor quality. I gave up trying, disgusted. Try someone else would be my best advic.”

Helpful Report

Posted 5 years ago

“Absolutely disgusting!!!!! Paid £25 for 8 flowers, below is the image that they made out to look like and that’s the image that came. It was for my mother in laws birthday and I am so disappointment! I will never order or advise anyone to order from them again!!!!!”

Helpful Report

Posted 5 years ago

“Terrible company. Ordered 2 bouquets of flowers one for the mother and one for the mother in law put both addresses in then my confirmation email said they were both going to the same address. I asked them to rectify this but they said it wasn’t possible. So now my mum is getting no flowers for mother’s day. Wish I’d stuck with all occasions of howden never had a problem with them.”

Helpful Report

Posted 5 years ago

“I would recommend that you DO NOT use this company to send flowers to your special one. As per many other reviewers the standard of the bunch of flowers which were received were nothing like the illustration of the bouquet which I ordered. The flowers were like a bunch you could buy in a supermarket for £5 wrapped in cellophane with a soggy green napkin around the stems to keep them hydrated, this didn't work as they were very wilted. Customer service was a disgrace as after sending a picture of the flowers we got what seems to be the stock answer of the floral team have reviewed your image and confirmed that the bouquet meets the correct quality and size of that ordered. Obviously their quality standard is as low as its possible to get. Please save your money and purchase a quality bouquet from M&S or Sainsburys for half the price, believe me you and your recipient will be much happier. I do not think this company will last much longer given the product and customer service”

Helpful Report

Posted 5 years ago

“Flowers arrived not even wrapped in paper or cellophane, just in a cardboard box. Very poor value for money. Certainly not worth £19.99. Garage flowers look better. Definitely do not recommend and certainly won't ever order from there in the future.”

Helpful Report

Posted 5 years ago

“After receiving the second bouquet which is meant to be your top rated 'Bouquet' with a damaged flowers, flowers which are not fresh and turning brown you say they are I quote 'After reviewing the images, our floral team has confirmed that the bouquet has been made to the correct quality and size as expected' POOR QUALITY... POOR CUSTOMER SERVICE. I WOULD RECOMMEND A DIFFERENT SUPPLIER! Mine should have been a lovely surprise, not stress and time wasting!!!!”

Helpful Report

Posted 5 years ago

“Ordered flowers as birthday gift. Unfortunately, I used the mobile version of the website which they have failed to correctly match to the full website so it had no product details for the flowers. I was then very disappointed to learn that the flowers turned up just laid in a box with no arrangement. The price of the flowers is just about value for money with the assumption that they have been professionally arranged in to a bouquet and not just dropped in a box. The blunt and unhelpful response from the customer service regarding the matter has done nothing to improve my opinion either. On top of that, the flowers still don't look anything at all like the arrangement on the site but hopefully, may improve over the next day or so when the rest bloom. As it stands, I wouldn't recommend Serenata Flowers. Very poor value for money; poor customer service; and the flowers certainly do not live up to represented product on the site.”

Helpful Report

Posted 5 years ago

“Booked flowers delivered to the wrong address 3 days of talking still no delivery angry customers angry partner will never use again stay clear absolute joke of a company next time I will just visit a florists”

Helpful Report

Posted 5 years ago

“i would not have given you 1 star but had to. i was a recipient of flowers, worst bunch of flowers I've ever received, agree with others that the 5 pound bunch from the supermarket are better value. will not be using your company when I'm sending flowers.”

Helpful Report

Posted 5 years ago

“Very disappointed! Ordered flowers for my mum’s 70th birthday looked nothing like description, paid £25, looked like a Cheap £5 bunch from a corner shop, Never use this business again.”

Helpful Report

Posted 5 years ago

“Very disappointed, ordered flowers for my mum’s 70th birthday for £25, looked nothing like the description, also looked like a cheap £5 bunch from a corner shop, won’t use again.”

Helpful Report

Posted 5 years ago

“First delivery was substandard and plants in the basket were not planted correctly and started dying 3 days after delivery . The replacement delivery was even worse . The basket had been overturned in the box as it was put in opposite to what the box said. I would never ever use this business again.”

Helpful Report

Posted 5 years ago

“Absolutely dreadful. I ordered a bouquet for my mum's birthday but was devastated when only a bunch arrived. They looked nothing like the photo. I complained the next day but they refused to do anything. I feel as though I have been completely ripped off and my family have been let down.”

Helpful Report

Posted 5 years ago

“AVOID THIS COMPANY. ORDERED FLOWERS FOR MY MUMS 65TH BDAY ASWELL AS MY BROTHER PASSING AWAY PUT NOTE SAYING FROM MYSELF AND HIM. TO GET TOLD HALF HOUR BEFORE DELEIVERY HAD FAILED . CONSTANT MESSAGES BEING TOLD BAD WEATHER BUT SOME RAIN AND SUNSHINE HERE OR CLOUDS. THEN 2 DAYA LATER STILL BEING TOLD LIES ALL OF A SUDDEN YODEL HAVE THEM. SO NOTHIG BEEN SENT IN FORST PLACE AND MAYBE GET FLOWERS 4 OR 5 DAYS WHEN TOLD BE DELEIVERED AND TAKEN 45 POUND AND NO REFUND OF HALF PAID BACK FOR THIS. ABSOLUTELY DISGUSTING COMPANY”

Helpful Report

Posted 5 years ago

“Flowers in very poor condition and looked nothing like picture. Had not seen water for some time. Sent picture to customer services who immediately replied they were as expected. Very disappointed. Will not use again.”

Helpful Report

Posted 5 years ago

“Delivered to the wrong address twice left them out in the open rain didn’t knock on the door or ring the bell just drop them in the front garden twice,left them upside down when the box was clearly marked this way up. Card was blank no message put inside that I paid for. Do yourself a favour and use a local florist these guys are complete idiots”

Helpful Report

Posted 5 years ago

“I ordered yellow roses for my friend who had suffered a traumatic week. The ‘flowers’ delivered were dead white daisies, yellow daises, greenery and a few white carnations. Dreadful. You can only complain if you can send a picture which my friend needed help to send to me. No phone number to speak to anyone. They did then send the yellow roses but I wouldn’t ever use them again.”

Helpful Report

Posted 5 years ago

Serenata Flowers is rated 3.4 based on 5,987 reviews