Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After receiving the second bouquet which is meant to be your top rated 'Bouquet' with a damaged flowers, flowers which are not fresh and turning brown you say they are I quote 'After reviewing the images, our floral team has confirmed that the bouquet has been made to the correct quality and size as expected' POOR QUALITY... POOR CUSTOMER SERVICE. I WOULD RECOMMEND A DIFFERENT SUPPLIER! Mine should have been a lovely surprise, not stress and time wasting!!!!”

Helpful Report

Posted 5 years ago

“Ordered flowers as birthday gift. Unfortunately, I used the mobile version of the website which they have failed to correctly match to the full website so it had no product details for the flowers. I was then very disappointed to learn that the flowers turned up just laid in a box with no arrangement. The price of the flowers is just about value for money with the assumption that they have been professionally arranged in to a bouquet and not just dropped in a box. The blunt and unhelpful response from the customer service regarding the matter has done nothing to improve my opinion either. On top of that, the flowers still don't look anything at all like the arrangement on the site but hopefully, may improve over the next day or so when the rest bloom. As it stands, I wouldn't recommend Serenata Flowers. Very poor value for money; poor customer service; and the flowers certainly do not live up to represented product on the site.”

Helpful Report

Posted 5 years ago

“Booked flowers delivered to the wrong address 3 days of talking still no delivery angry customers angry partner will never use again stay clear absolute joke of a company next time I will just visit a florists”

Helpful Report

Posted 5 years ago

“i would not have given you 1 star but had to. i was a recipient of flowers, worst bunch of flowers I've ever received, agree with others that the 5 pound bunch from the supermarket are better value. will not be using your company when I'm sending flowers.”

Helpful Report

Posted 5 years ago

“Very disappointed! Ordered flowers for my mum’s 70th birthday looked nothing like description, paid £25, looked like a Cheap £5 bunch from a corner shop, Never use this business again.”

Helpful Report

Posted 5 years ago

“Very disappointed, ordered flowers for my mum’s 70th birthday for £25, looked nothing like the description, also looked like a cheap £5 bunch from a corner shop, won’t use again.”

Helpful Report

Posted 5 years ago

“First delivery was substandard and plants in the basket were not planted correctly and started dying 3 days after delivery . The replacement delivery was even worse . The basket had been overturned in the box as it was put in opposite to what the box said. I would never ever use this business again.”

Helpful Report

Posted 5 years ago

“Absolutely dreadful. I ordered a bouquet for my mum's birthday but was devastated when only a bunch arrived. They looked nothing like the photo. I complained the next day but they refused to do anything. I feel as though I have been completely ripped off and my family have been let down.”

Helpful Report

Posted 5 years ago

“AVOID THIS COMPANY. ORDERED FLOWERS FOR MY MUMS 65TH BDAY ASWELL AS MY BROTHER PASSING AWAY PUT NOTE SAYING FROM MYSELF AND HIM. TO GET TOLD HALF HOUR BEFORE DELEIVERY HAD FAILED . CONSTANT MESSAGES BEING TOLD BAD WEATHER BUT SOME RAIN AND SUNSHINE HERE OR CLOUDS. THEN 2 DAYA LATER STILL BEING TOLD LIES ALL OF A SUDDEN YODEL HAVE THEM. SO NOTHIG BEEN SENT IN FORST PLACE AND MAYBE GET FLOWERS 4 OR 5 DAYS WHEN TOLD BE DELEIVERED AND TAKEN 45 POUND AND NO REFUND OF HALF PAID BACK FOR THIS. ABSOLUTELY DISGUSTING COMPANY”

Helpful Report

Posted 5 years ago

“Flowers in very poor condition and looked nothing like picture. Had not seen water for some time. Sent picture to customer services who immediately replied they were as expected. Very disappointed. Will not use again.”

Helpful Report

Posted 5 years ago

“Delivered to the wrong address twice left them out in the open rain didn’t knock on the door or ring the bell just drop them in the front garden twice,left them upside down when the box was clearly marked this way up. Card was blank no message put inside that I paid for. Do yourself a favour and use a local florist these guys are complete idiots”

Helpful Report

Posted 5 years ago

“I ordered yellow roses for my friend who had suffered a traumatic week. The ‘flowers’ delivered were dead white daisies, yellow daises, greenery and a few white carnations. Dreadful. You can only complain if you can send a picture which my friend needed help to send to me. No phone number to speak to anyone. They did then send the yellow roses but I wouldn’t ever use them again.”

Helpful Report

Posted 5 years ago

“Terrible service - don't use these people under and circumstances. They completely missed the delivery date I had requested (well in advance) for some very important flowers - and then claimed they had 'no access' to the delivery address (a normal house with parking right outside) when that blatantly wasn't true. Customer service was very poor and I don't like being lied to. Use anyone but this lot - they should deliver when people need the flowers not just when it suits them.”

Helpful Report

Posted 5 years ago

“Wouldn’t even give them 1 star, ordered a bouquet for friends to say thank you, friend sent me a pic and I couldn’t believe my eyes. Contacted them immediately and they said “From the photograph provided the bouquet looks to contain the correct stems.” Absolute disgrace, I feel so embarrassed that my friend would think I would send such a dreadful bouquet.....I am furious! They are just fobbing me off now.”

Helpful Report

Posted 5 years ago

“Don’t waste your money on empty promises these people couldn’t run a bath. Complete let me down at the eleventh hour then asked if I wanted a different delivery date. Serenata Flowers avoid at all costs. Rubbish service along with a total lack of empathy. They would be better suited dealing with poison ivy not flowers.”

Helpful Report

Posted 5 years ago

“I'm in the Military and was away for Valentines so I needed some special flowers sent to my amazing wife. The flowers that came were not presented how they looked in the photo online and they all came broken! This is unacceptable and it ruined my wife's Valentines Day!”

Helpful Report

Posted 5 years ago

“I'm in the military and needed my wife to receive special flowers on valentine day as I was away. The flower bundle that came didn't look like it's online photo and on top of that they were all broken! completely unacceptable and left me so disappointed.”

Helpful Report

Posted 5 years ago

“I chose to send a bouquet called Freya to friends in Bristol. I was so disappointed with the flowers that arrived they were not like the ones I ordered. There was so much greenery and fewer flowers. The bouquet was so disappointing for the price I paid. I will never use Serenata flowers again and could never recommend them to anyone. E. Aspinall”

Helpful Report

Posted 5 years ago

“If I could give 0 stars I would! Avoid this company If I could give 0 stars I would. Unfortunately Valentine’s Day is a very sad day for my partners mother as he lost his father last year meaning that this year has been a tough one. I found out I was pregnant so decided a lovely thing to do would be send some flowers to my mother in law from our expected baby to try and cheer her up on this sad day... in the afternoon of Valentine’s Day, I received an email from sereneta flowers saying that due to unforseen circumstances with supplier they use, they are unable to deliver the requested flowers... I understand things happen but it was too late in the day for me to order anywhere else and they did not offer any compensation and are now refusing to reply even after asking to speak to management. I work in customer service environment myself and feel that not only has this been dealt with very badly, but to not offer any good Will gesture for ruining such an important day is unforgivable. Avoid avoid avoid!!!”

Helpful Report

Posted 5 years ago

“Terrible -my poor hubby spent £25 on a 'bouquet' and could have soend £5 at asda and got better value and quality -Flowers half dead and got about 8 stems - Serenata dont see the issue ! Poor flowers and even worse customer service save your money -DO NOT ORDER FLOWERS FROM SERENATA”

Helpful Report

Posted 5 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews