Name: Serenata Flowers
Rating: 3.37

“Terrible service - don't use these people under and circumstances. They completely missed the delivery date I had requested (well in advance) for some very important flowers - and then claimed they had 'no access' to the delivery address (a normal house with parking right outside) when that blatantly wasn't true. Customer service was very poor and I don't like being lied to. Use anyone but this lot - they should deliver when people need the flowers not just when it suits them.”

Helpful Report

Posted 5 years ago

“Wouldn’t even give them 1 star, ordered a bouquet for friends to say thank you, friend sent me a pic and I couldn’t believe my eyes. Contacted them immediately and they said “From the photograph provided the bouquet looks to contain the correct stems.” Absolute disgrace, I feel so embarrassed that my friend would think I would send such a dreadful bouquet.....I am furious! They are just fobbing me off now.”

Helpful Report

Posted 5 years ago

“Don’t waste your money on empty promises these people couldn’t run a bath. Complete let me down at the eleventh hour then asked if I wanted a different delivery date. Serenata Flowers avoid at all costs. Rubbish service along with a total lack of empathy. They would be better suited dealing with poison ivy not flowers.”

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Posted 5 years ago

“I'm in the Military and was away for Valentines so I needed some special flowers sent to my amazing wife. The flowers that came were not presented how they looked in the photo online and they all came broken! This is unacceptable and it ruined my wife's Valentines Day!”

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Posted 5 years ago

“I'm in the military and needed my wife to receive special flowers on valentine day as I was away. The flower bundle that came didn't look like it's online photo and on top of that they were all broken! completely unacceptable and left me so disappointed.”

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Posted 5 years ago

“I chose to send a bouquet called Freya to friends in Bristol. I was so disappointed with the flowers that arrived they were not like the ones I ordered. There was so much greenery and fewer flowers. The bouquet was so disappointing for the price I paid. I will never use Serenata flowers again and could never recommend them to anyone. E. Aspinall”

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Posted 5 years ago

“If I could give 0 stars I would! Avoid this company If I could give 0 stars I would. Unfortunately Valentine’s Day is a very sad day for my partners mother as he lost his father last year meaning that this year has been a tough one. I found out I was pregnant so decided a lovely thing to do would be send some flowers to my mother in law from our expected baby to try and cheer her up on this sad day... in the afternoon of Valentine’s Day, I received an email from sereneta flowers saying that due to unforseen circumstances with supplier they use, they are unable to deliver the requested flowers... I understand things happen but it was too late in the day for me to order anywhere else and they did not offer any compensation and are now refusing to reply even after asking to speak to management. I work in customer service environment myself and feel that not only has this been dealt with very badly, but to not offer any good Will gesture for ruining such an important day is unforgivable. Avoid avoid avoid!!!”

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Posted 5 years ago

“Terrible -my poor hubby spent £25 on a 'bouquet' and could have soend £5 at asda and got better value and quality -Flowers half dead and got about 8 stems - Serenata dont see the issue ! Poor flowers and even worse customer service save your money -DO NOT ORDER FLOWERS FROM SERENATA”

Helpful Report

Posted 5 years ago

“It’s a pity you can not give less than 1 star.... should be a selection for minus 1 for company’s with customer service this poor. Unbelievably poor quality Flowers and terrible customer service. Bought flowers from Morrisons that were better quality than these for a tenth of the price..!!! Box arrived battered and soaking wet The card I paid extra for was soaked, bent, torn, and ink had run Flowers were crushed up inside The bod and we had to reassemble them and tidy them up to look anything like presentable. The petals on most roses show damage - possible weather or insect. Brown and black blotches. The green leaf sprays were covered in a white powder. Other buds were damaged. Sent photos of flowers and card to Serenata. Customer services reply was that they are of the quality expected..!!! Totally ignored issues with ruined card, terrible delivery, etc. Blatant could not care less attitude - we’ve had your money so tough luck..! Save your money.... buy a bouquet from Morrisons- you’ll get better quality and much les hassle than using Serenata.”

Helpful Report

Posted 5 years ago

“To Whom it may concern, I will start by saying this is the second time this has now happened with a Serenata delivery! My fiancé had been in her shop (Delivery address as noted) from 9:00am till 8:00pm today and has did not receive her delivery. To top if off we received a delivery confirmation at 7:26pm. This is clearly a complete lie! The courier had either been in completely the wrong place or has just flat out not delivered the item and decided to send out the confirmation regardless of the fact he had not delivered the flowers. I personally went back up to the shop to look around, there had been no card left anywhere and most of the neighbouring shops were still open, the flowers had not been delivered into any of them either as I had been into everyone of them to ask. If you can't deliver on the time frame offered then don't offer it. While I can fully appreciate Valentines day is likely your busiest day of the year you would think there would be systems put in place to make sure this sort of thing doesn't happen. I can appreciate on occasion mistakes happen, but this is the second time (I still have the apology email from the last time) As you can appreciate it looks terrible. I just feel like the service is appalling. If the flowers are delayed so be it but to be told they've been delivered when they clearly haven't is just rubbish. At this point I don't even care about a refund I just wanted to let you know how disappointed in the service and appalling customer service. I hope to get some sort of reply in due course Scott Weir”

Helpful Report

Posted 5 years ago

“Ordered flowers for next day delivery, did not get to me on time so I asked customer service (through email as they have no phone contact) to change the delivery address for later delivery. They refused to do this and provide any support, now I will have to go through the difficult process of getting a refund. DO NOT USE THIS COMPANY.”

Helpful Report

Posted 5 years ago

“What a waist of time . Ordered flowers waited for confirmation email got nothing so only when I contacted them for delivery confirmation I was told They hadn’t been delivered but offered an alternative day why would I want an alternate day when I needed them today .lesson learned never again”

Helpful Report

Posted 5 years ago

“I am a regular customer of seranta flowers.. Ordered at least 4 times. The 3rd I got feedback that the quality of the flowers were not fresh. I let it go. The 4th was a total calamity: 1) no email confirmation of order or payment. 2) sameday delivery..delivered by 5pm TO THE WRONG PERSON AT THE WRONG ADDRESS. the driver obviously couldnt read or wasnt a proper employee of the industry. 3) YES they just gave my flowers to someone else WITHOUT CHECKING! IN FACT THEY JUST LEFT THEM AT RECEPTION. 4) This was on a Thurday. The recipient didnt recieve the flowers till Monday morning (after I asked her if shed for them). 5) The whole reason for me sending flowers backfired.on me. THANK YOU FOR NOTHING AND CHARGING ME FOR IT SERENTA. 6) Complaints procedures absolutely primitive. Theu couldn't even fine the order (maybe pocketed as a cash transaction - wheres my payment confirmation??). 7) FLOWERS IS A SENISTIVE GESTURE AT IMPORTANT TIMES..WHY USE A COMPANY THAT CAN'T GET THE BASICS RIGHT..RESULTING IN EMBARRASSING SITUATIONS THAT COST MONEY, BACKFIRE ON YOU LEAVING YOU ****** IN THE WIND. 8) Customer services ignored my replies twice ***COME GUYS WHY EVEN RISK IT*** Many other companies out there..I hope I helped!!”

Helpful Report

Posted 5 years ago

“I am a regular customer of seranta flowers.. Ordered at least 4 times. The 3rd I got feedback that the quality of the flowers were not fresh. I let it go. The 4th was a total calamity: 1) no email confirmation of order or payment. 2) sameday delivery..delivered by 5pm TO THE WRONG PERSON AT THE WRONG ADDRESS. the driver obviously couldnt read or wasnt a proper employee of the industry. 3) YES they just gave my flowers to someone else WITHOUT CHECKING! IN FACT THEY JUST LEFT THEM AT RECEPTION. 4) This was on a Thurday. The recipient didnt recieve the flowers till Monday morning (after I asked her if shed for them). 5) The whole reason for me sending flowers backfired.on me. THANK YOU FOR NOTHING AND CHARGING ME FOR IT SERENTA. 6) Complaints procedures absolutely primitive. Theu couldn't even fine the order (maybe pocketed as a cash transaction - wheres my payment confirmation??). 7) FLOWERS IS A SENISTIVE GESTURE AT IMPORTANT TIMES..WHY USE A COMPANY THAT CAN'T GET THE BASICS RIGHT..RESULTING IN EMBARRASSING SITUATIONS THAT COST MONEY, BACKFIRE ON YOU LEAVING YOU ****** IN THE WIND. 8) Customer services ignored my replies twice ***COME GUYS WHY EVEN RISK IT*** Many other companies out there..I hope I helped!!”

Helpful Report

Posted 5 years ago

“Serenta flowers have charged me for an undelivered bouquet stating I still have to pay as the driver couldn't find the address! I have sent photographs of the street view clearly showing the delivery address but they are still replying with the same nonsense that I'm not eligible for refund. They even have the cheek to wish me a pleasant day. Under the consumer rights act I know this is illegal for them keep my money for goods not received and so I will be reporting them and getting my refund. I urge anyone else to do the same. This business should be closed down.”

Helpful Report

Posted 5 years ago

“229839622 Ordered flowers yesterday and got my email to say flowers delivered. Once again , no flowers received. This is the second time this has happened in a few weeks. Contacted customer support who simply said sorry for any inconvenience and you can resend. I ordered the flowers for a special friends birthday , the fact that they did not get the flowers on their birthday is bad enough but they did not even try to compensate for their mistakes . I had to email numerous times before they would even resend my order. Shocking service and think the company needs a new driver who delivers the flowers . The company is going to loose a lot of business as 6 people I know will not use this company ever again .”

Helpful Report

Posted 5 years ago

“I wasn’t very impressed by the flowers. There are 5 carnations and a lot of greenery and something in bud. Inside the box some were up one way and some the other way round. It was very dry and I had to get them in water quickly. Delivered by Yodel who shoved them through the door and broke our letterbox! I wouldn’t want to send this bouquet to anyone!”

Helpful Report

Posted 5 years ago

“I want a full refund after this disgusting performance, don't ever use this company, they are not fit for purpose. Never got my delivery and still keeping my money, won't contact me professionally, ruined my surprise for my daughter, you can't get that back. E-mails won't open and no one is listening. Don't use them.”

Helpful Report

Posted 5 years ago

“the flowers I received today were not as stated in the picture atall!! they were small and half of the flowers were dying. I paid quite a bit for these flowers and I am highly disappointed. the gift card I received had pen on. false advertisement, would not recommend at all!!! get better flowers at a corner shop.”

Helpful Report

Posted 5 years ago

“Awful display. Make sure you take photo as soon as you receive otherwise customer service nil. I was not techno minded (pensioner) but no good more or less was told TOUGH get over it. Order at your peril.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Serenata Flowers Reviews