Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“order 2 large bunches on dec 21st for 24th both arrived both half dead after a few email told not good enoungh sent 2 more bunches out for me should have turned up on 29th in all day no arrival then told would be next day yes turned up monday today is only wed 2 days later and they have all gone over very poor when ordering close on £70 worth”

Helpful Report

Posted 5 years ago

“Ordered flowers for 99 year old great grandmothers birthday. Two failed deliveries, flowers arrived 3 days late. Half bouquet was dead, there was no gift card message. Fighting for a refund, they’ve requested photos, what a massive disappointment and truly upsetting experience.”

Helpful Report

Posted 5 years ago

“I ordered flowers for my dying father in law!! The status of the flower were failed deliver when I looked on the tracking! So when I contacted them I was told that the address was wrong! They won’t be delivering and I won’t be getting a refund! Disgraceful!! And if address was wrong why was I not contacted apparently I’d left the house number out!!!”

Helpful Report

Posted 5 years ago

“Hi have just received my flowers via post, very disappointed, broken and drooping stems expected at least to be able display them. In the bin waste of money, photo taken.”

Helpful Report

Posted 5 years ago

“Impressed with ease of ordering and delivery updates but thats where it stops. This was gift for an elderly lady. When I asked if she liked them she was embarrassed to tell me. The leaves fell off with in days and the roses withered and died. When I wrote to the company the generic automated response was once again efficient and quick but basically did not accept any responsibility for sub standard goods. No human investigation or concern. I will never recommend or use again Dreadful”

Helpful Report

Posted 5 years ago

“Very disappointing floral arrangement . Looked cheap and skimpy . Did not look like their advertised picture and certainly not worth the price . Customer service insisted the delivered flowers were the same as advertised photo Judge for yourself from the 2 pictures attached .”

Helpful Report

Posted 5 years ago

“worst customer service ever, evasive, unjelpful and do not answer questions. No option to instruct driver to leave flowers with neighbours in the event no one is home”

Helpful Report

Posted 5 years ago

“Everything about Serenata is dreadful. “Letterbox flowers” were pushed under a back gate instead of being posted. By the time I got home, the box was soaking wet from rain and had started to freeze as temperatures fell. Have emailed numerous times and they repeatedly ask for the same information. The link I had to use (why can’t I talk to someone?) would not allow me to upload multiple images - it kept coming up with an error message. Eventually when they did receive a single image, THEY were satisfied with the quality of the flowers; this despite the fact that the open flowers were shedding petals within 24hours, the rose is all but dead; a large proportion of the flowers are red painted foliage that does not even appear in the on-line images. I have give Serenata 1 star - only because I am unable to leave zero stars Overall... Flower quality - VERY POOR; Customer Service - ABYSMAL Do not waste your time and money with Serenata.”

Helpful Report

Posted 5 years ago

“EVERYTHING about Serenata has been wrong. The ‘Letterbox’ flowers were shoved under a back gate instead of being posted. By the time I had got home, the box had been rained on for a number of hours, so was soaking wet and as the temperature had fallen, the box started to freeze. I contacted Serenata by the only method available, email, - why can’t I speak to anybody?? The link that you have to use would not allow multiple images to be sent; repeated “Error” message would come up. Eventually after numerous attempts, one image was received by Serenata - THEY were satisfied with the flower quality, despite the fact that only 24 hours later, petals are falling off those flowers that were already open; the rose is all but dead. I have given Serenata 1 star - only because I am unable to leave a zero star rating. Overall, Flowers - poor, Customer Service - Abysmal. I would not advise anyone to use their service.”

Helpful Report

Posted 5 years ago

“Flowers not as pictured and very poor , obnoxious customer service quoting the perishable goods act and refused a refund. Was a first time customer now last time !”

Helpful Report

Posted 5 years ago

“Paid £60.00 for birthday flowers for my mother in the USA. They were delivered on the wrong day and my mother had left town for thanksgiving. I have been emailing their customer service for two weeks and get standard replies or they parrot what I have already told them. Still fighting for a refund . Terrible service stay away from this online company”

Helpful Report

Posted 5 years ago

“What a joke of a company -complete robbery - what is advertised ( see my pictures) to what you get is shocking- false advertisement , which they accept no responsibility for!!! No way worth the £25 I paid - please avoid!!!”

Helpful Report

Posted 5 years ago

“Delivery was prompt and I was kept updated throughout, however the quality of the flowers that arrived were shocking all the petals had fallen off, they looked like a £5 bunch of flowers I was so embarrassed”

Helpful Report

Posted 5 years ago

“Flowers delivered 24 hours late for daughter's 40th birthday. Raised a number of emails to the Customer Service Department - what a waste! Customer service is of such a low level it would suffer vertigo in a sewer. All I received was an unhelpful, unsympathetic, uncaring, could not care less, take it or leave it attitude. My advice to anyone contemplating using this company is very simple. DON'T! In my 67 years I have raised maybe one or two complaints about rotten service, however, in this instance I simply want potential customers to be aware and steer clear to avoid the disappointment and distress you will undoubtedly endure with this NO SERVICE COMPANY.”

Helpful Report

Posted 5 years ago

“I learned not to trust their “next day delivery” nor their email confirmation. I ordered flowers on 11/22 for delivery on 11/23. I received an email confirmation showing delivery date of 11/23. I monitored their on line tracker all day 11/23 that showed the flowers were in process of delivery. The flowers did not arrive on 11/23. I requested the order to be cancelled because the order was for an event on 11/23. They refused to cancel the order. The flowers were delivered the afternoon of 11/25. Flower delivery have two expectations - one is fresh, healthy flowers and secondly delivery as promised. Serenata Flowers failed!”

Helpful Report

Posted 5 years ago

“Plant arrangement for my Mother's 89th Birthday arrived as a heap of soil and plants at the bottom of a box. I want a refund but they wont give me one as they want photographic evidence. My Mother is 89 and doesn't have a digital camera and I live 100s of miles away. They have offered me another arrangement but I don't want it. I don't want another heap of soil and plants arriving at my Mother's door. The chauffeur service they talk about in their bumph is in fact Yodel.”

Helpful Report

Posted 5 years ago

“Poor packaging and handling which resulted in a heap of soil and plants at the bottom of the box. No refund offered only replacement and I don't want another heap of soil and plants delivered to my Mothers's door.”

Helpful Report

Posted 5 years ago

“Shockingly bad automated email service, no human apology, no update on what is happening. They took the money no problem but the flowers have not arrived and no one has bothered to contact me to explain why they could not deliver to a company address.”

Helpful Report

Posted 5 years ago

“A poor website. When I got to pay It wouldnt let me. But their support staff are rubbish.. DONT USE THEM full stop”

Helpful Report

Posted 5 years ago

“I am incredibly disappointed with the delivery and with the flowers. The flowers were left in the front garden. There was no note put through the letter box saying where the flowers were. It was a surprise gift so no-one at the address was expecting them. My parents arrived home after 5pm in the dark and they didn’t see the flowers on the lawn so they were out all night long. They were discovered at 10am the following morning, sodden box, and flowers in a bad way since being in the cold all night. On top of that, the bunch was disappointing, no different than a morrrisons £5 bunch. I expected better service of delivery and a better product. I am disappointed. Will not order from this company again.”

Helpful Report

Posted 5 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews