Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unhappy..........Had to pay £7.99 for delivery but they advertise free delivery. What a con. Flowers were not Autumn burst as requested. O well live and learn...............”

Helpful Report

Posted 5 years ago

“AVOID AT ALL COSTS. My husband bought a £45 bouquet which honestly isn’t worth £10. Nothing like the photos, he was mortified when they arrived. The company do not believe they are missselling in anyway and will not accept any liability or give us an exchange or refund. Roses are dying so we were advised to pull off outer petals, bouquet is mainly bush like foliage. Absolute joke!”

Helpful Report

Posted 5 years ago

“As a loyal customer of Serenata I ordered some flowers for a friend to say thank you for helping me after my dad had passed away. It was meant to be a special surprise for him. When he got home from work he found the box of flowers lying on their side in the rain. It had been raining all day and the box was soaked through and full of slugs. There is a covered porch area outside his house where the flowers could have been left to prevent them getting wet!! Instead of coming home to the nice surprise I wanted him to have, he had to come home and deal with the mess instead. Not the 'Thank You' I wanted him to have. The Customer Service team at Serenata have been shockingly poor - and not prepared to compensate me. After 10 emails (yes 10) they finally offered me a £4 refund. I will not be using this company ever again and would advise you to avoid at all costs.”

Helpful Report

Posted 5 years ago

“Disgusted with customer service as I ordered a wreath for a funeral the wreath arrived 3 hours late. Moreover the wreath arrived with no name on of the person's funeral so the funeral directors did not know what funeral the wreath was for. Totally disgraceful and no apology or anything from the customer service. Don't use”

Helpful Report

Posted 5 years ago

“I ordered a rose-plant with a pot for my best friends birthday. If I knew the plant was going to last only for a week I would have bought a bouquet instead..... The plant was eaten by a lot of small worms.... Considering that the plant has been inside all the time in a very clean and clear office, there is no way the warms magically came around after the actual delivery. I am highly disappointed. Expected much more. On top of that Serenata Flowers Customer Service refuses to help me in the matter. They wont send a new flower, and they wont refund me any money what so ever, even tho it's only been 6 days since the plant arrived. I would suggest to not order anything from this company as you don't know what quality you are getting and the company take no responsibility what so ever. I could have understood if the plant just died and was dried out or something, but this is clearly not the case which the pictures shows as well. (And it's not cheap money either.) I've just lost £50. Do yourself a favour and order your flowers/plant from another company!!”

Helpful Report

Posted 5 years ago

“Absolute joke of a company ...5 stars my arse”

Helpful Report

Posted 5 years ago

“I ordered flowers for a colleague's 60th birthday, the courier apparently left a calling card I didn't receive and not even a phone call to say they were unable to find the address which was clearly put on the order form. I then on the day of delivery was emailing back and forth requesting when will delivery be made and requested some sort of compensation as I specified the date I needed delivery and it was not made until the next day. They do not want to even want to make amends eg: compensation of some sort, in their eyes as long as the flowers were delivered that's good enough for them! What a disappointment I will certainly not be ordering from them again.”

Helpful Report

Posted 5 years ago

“My father in law has sent flowers to my wife's birthday. The flowers has not been delivered, though it was written that it was. Contact service is helpless and rude. Delivery man hasn't tried to call neither using the door ring, nor using the phone. Have no idea where he has left the flowers (may be he didn't even come?). For the whole birthday we have to investigate what have happened instead of celebrating. Can't believe that such awful service available in the 21st century.”

Helpful Report

Posted 5 years ago

“Horrified at the state of the Funeral wreath that was delivered for my husbands fathers funeral it looked like it was out of a skip and there was hardly any flowers on it and they were dead . so embarrassed and how could a florist do that”

Helpful Report

Posted 5 years ago

“Due to malfunction of their website I was unaware that an order I placed on 05/10/2019 was duplicated. I was however concerned that I may have paid twice for my intended single order destined for one recipient(same address, same birthday). The rotating payment processing icon continued rotating, so I tried my payment again, but on contacting Serenata they confirmed that I had not paid twice. They failed to check a possible duplicated order. Having received received email confirmation of only one order. Yes, it could have ended up in "SPAM" I did not worry, until I checked my bank statement which showed 2 payments of 31.98 debited. A long exchange of emails followed but they rigidly refused to reimburse me 31.98 ignoring the fact that I had been a loyal customer for well over 5 years, So much for their regard for their client base. Check their current decreasing rating for yourself. NO SURPRISE. Profit comes before their appreciation of client loyalty, regardless of their assertions to the contrary. They are a total disgrace as a company. Pearse O´Connell (retired 80 yr old).”

Helpful Report

Posted 5 years ago

“I am not looking for a refund, but i have to say the flowers that i ordered for my aunties funeral were shameful, absolutely nothing like the picture. im just sorry i ordered the card that that had my name on that pathetic bunch of 3rd rated flowers. dreadful.”

Helpful Report

Posted 5 years ago

“Ordered flowers for a funeral with specific details of the day and time they were to be delivered to the funeral director.Received a standard notification on the day of the funeral that they had not been delivered,customer service response was robotic and appalling blaming it on having no control over their courier or delivery times.Should be a priority of a flower delivery service that promotes itself as offering good service.No apology,no effort to resolve and deflected all responsibility.Made a distressing funeral occasion even more distressing.Terrible service and no refund offered.Would never recommend them or use the service again.”

Helpful Report

Posted 5 years ago

“Awful, arrived after I'd left work. I messaged them to be told nothing would happen as they can deliver until 9pm so unlucky. Unfortunately it's a Friday! Thanks for such a brisk attitude and really making my anniversary special! Please do not use as their attitude really isn't great!”

Helpful Report

Posted 5 years ago

“Awful customer service! Ordered yesterday, specifically so I could ensure that the flowers are delivered to my sister-in-law tomorrow on what should be her 1st wedding anniversary, sadly her husband died 3 months ago so instead of a happy celebration, it is an awfully sad day for her! Get an email at 1030PM!!! Saying my order won't be delivered tomorrow but they can do it monday instead. If I wanted them monday, I would have asked for them for monday. And to email at 1030pm meaning I have no time to reorganise something! I am fuming!!”

Helpful Report

Posted 5 years ago

“Please do not use this company. A total bunch of cowboys. Customer service appalling.”

Helpful Report

Posted 5 years ago

“Horrible customer service!! Horrible customer service!!! I ordered flowers and then changed my mind, I did not want any refund, but just wanted for the flowers not to be delivered for my personal reasons. The delivery was scheduled 2 days later and I sent around 10 requests not to deliver, but they are absolutely dumb! Avoid! By the way beware: they don't do any refunds at all! Once order placed, your money gone.”

Helpful Report

Posted 5 years ago

“Do not use if you want guaranteed delivery date. Same as other complaints. I ordered for a specific occasion and delivery was 2 days late. After complaining I was also told the terms and conditions state they “ cannot guarantee delivery” Don’t know why the offer a choice of date. Quick to reply to complaints and I feel it’s the same complaint they get a lot looking at other reviews. So why not address the issue by making it clear on check out? Miss leading sales 😡”

Helpful Report

Posted 5 years ago

“Paid £50+ for flowers and vase for my mothers birthday, and went with serenata as they promised delivery on the exact day of her birthday, whilst others would not deliver on weekends. Flowers did not show, despite me receiving an email saying delivery had been confirmed. After 4 emails, admin finally told me that the flowers were not intact delivered and they had been damaged. Only ‘solution’ was to send the next available day (2 days later) - I was incredibly disappointed not to receive a partial refund or even a voucher of some sort to make up for the complete ruin of my surprise to my mother. Will not be using them again, would not recommend.”

Helpful Report

Posted 5 years ago

“The most unhelpful company. Did not respond to customer service emails until chased or provide a solution. Will definitely be spending elsewhere in future. They definitely do not have customer interest at heart.”

Helpful Report

Posted 5 years ago

“teer clear and order from a local flower company that actually cares about the product they deliver. Flowers delivered were nothing like picture displayed and were in terrible condition. When i contacted customer services and provided photos they said that due to not showing the whole bouquet there was nothing they could do.”

Helpful Report

Posted 5 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews