Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“teer clear and order from a local flower company that actually cares about the product they deliver. Flowers delivered were nothing like picture displayed and were in terrible condition. When i contacted customer services and provided photos they said that due to not showing the whole bouquet there was nothing they could do.”

Helpful Report

Posted 5 years ago

“Got a bouquet off my friends who were away celebrating 50th Birthday. Flowers were half dead on arrival with a card saying “ flowers don’t like to be transported so take off outer leaves and feed etc “, they continued to die over a couple of days ( roses ) and half the lilies didn’t even open before dying. Obviously didn’t want to bother my friend on her 50th Birthday holiday so told her on her return. As it was over 5 days she was just fobbed off by the company more or less saying tough!! Supermarket flowers last longer and are much better quality, I’m just sadden my friend has been ripped off and lost money for dead flowers!! Disgusting”

Serenata Flowers 1 star review on 2nd August 2019

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Posted 6 years ago

“I gave this company one last chance as previous flowers were not worth the amount I paid..this time was even worse delivered to a empty house as of error with address due to their own auto address drop down bar...who would deliver to a vacated house without even phoning to check surely common sense would say if house isnt lived in flowers not required there must be an error...beware no common sense no sense of dignity to recipient that had just list her mum”

Helpful Report

Posted 6 years ago

“Terrible service...never received. Never use again...contacting payment server to get refund”

Helpful Report

Posted 6 years ago

“Flowers delivered to wrong address Be careful when ordering on line drop down bar incorrect for post code so flowers never received if I paid again they would...disgraceful...do not buy from”

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Posted 6 years ago

“I ordered flowers for my daughter to be delivered on the anniversary of her losing her baby. I tracked the flowers and then got a message to say they had been delivered which was not the case. After contacting them several times to resolve the situation they offered me a ‘ complimentary’ redelivery. The day in question had passed so I told them I wanted a refund and this was agreed and was duly received. I would not use this firm again as they created great disappointment to my daughter and myself. Contacting them is also difficult. Definitely a firm to avoid!”

Helpful Report

Posted 6 years ago

“DO not use this company. What an awful operation. They keep on failing to deliver the flowers that I ordered, and cannot even explain why they failed. What a disaster.”

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Posted 6 years ago

“COWBOYS. Absolutely disgusting customer service. They added on a card which I didn’t even order and despite several emails they refuse to refund the amount and don’t answer questions. What they don’t understand is that they won’t get away with it.”

Helpful Report

Posted 6 years ago

“AWFUL!Please use an alternative. I wish we had.A £40 bouquet bought as a special gift and after just 2 days it had to be thrown away. My parents were embarrassed to tell us about how awful the flowers were. When I contacted the firm they basically said. TOUGH LUCK. You didn’t read the T&c’s!! Too late to complain.”

Helpful Report

Posted 6 years ago

“The flowers arrived on time as promised, but were wilting. My flowers lasted about six days in total before dying. I can't say I was overwhelmed and my partner would of been better off getting me a nice bunch from Tesco. Happiness was most certainly not what they delivered and despite advertising DPD as the delivery company, they took a chance and used yodel. My peace bouquet did not resemble the picture of the website and my colleague bought lid; roses lasted longer.”

Helpful Report

Posted 6 years ago

“Flowers delivered with heads broken off. Replaced 2 days later but died after 1 day!”

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Posted 6 years ago

“Very very poor service, I my opinion. I ordered flowers to be delivered to my aunt from my mother. For my aunts 80th birthday. Over 24 hours before the flowers were due to be delivered my aunt went into hospital with an aneurysm, firtubsyeut she survived but is she is still in hospital. I contacted this firm by email (5+ emails) , logged a request on their portal but all to no avail. They completely ignored me, Over 24 hours after I first told them to wait a couple of weeks until my aunt was home again, they deliver the flowers. To any empty house. Finally they come back to me and say I had informed they to delay the delivery too late. I gave them more than 24 hours notice! The lack of responsiveness of this firm is extraordinary and while I searched and searched for a simple contact phone number, I could find none. You would never use again.”

Helpful Report

Posted 6 years ago

“Ordered flowers to be delivered at a venue for a 60th birthday, the delivery has never happened despite my chasing. The occasion has now passed and still no flowers, I’ve asked for a refund but they have refused and offered a credit. What an absolutely abysmal service.”

Helpful Report

Posted 6 years ago

“Didn't deliver flowers on time, customer service said they'd look into it but just ignored the rest of my messages. Waste of money.”

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Posted 6 years ago

“I ordered a £30 bouquet. The flowers were far smaller in number than those indicated on the website with excessive foliage instead. Furthermore, the few flowers that were in the bouquet wilted significantly within just 4 days. I have purchased supermarket flowers at a fraction of the cost that have lasted much much longer. When I contacted the customer service department about this, they could not have been more unhelpful, they clearly could not have cared less about the inferior quality product that they provided.”

Helpful Report

Posted 6 years ago

“I have never seen such a poor bunch of flowers! My brother in law would have been better to have picked them up at the petrol station and that’s saying something. I am so angry that he has wasted his money on such a poor bunch. Should have gone to Tesco and bought a nice bunch for a fiver. Will not leave my name as I do not want to hurt the feelings of my family.”

Helpful Report

Posted 6 years ago

“Possibly the worst customer service I have ever had (and I am a Virgin Media customer!). I ordered s bouquet of flowers for my partner ( a florist) and what arrives was nothing short of awful. Dead and dying roses, missing items and when I complained I was told that the 'guard petals' needed to be removed. Absolute tosh. I have sent 30+ emails and keep getting fobbed off. I am now going legal. The money is not important, but as consumers, we cannot be treated like this. Please, please, please NEVER use this company again!!!”

Serenata Flowers 1 star review on 9th June 2019

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Posted 6 years ago

“I choose this company from many in the UK for a very special occasion which was unfortunately ruined. My delivery was set for Friday and while 1 attempt at delivery was made, no note from the courier or redelivery attempt was made that day. After being informed by the company they would ensure the flowers were delivered, they were not delivered over the next 3 days, despite family waiting home to receive them. After dealing with various members from customer service, they have offered a refund or a redelivery. The only adequate response would have been to refund the order and deliver it in Earnest, given the inconvenience, which they refused to do. I would go with another company. There are many.”

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Posted 6 years ago

“Don’t purchase from this company they are a scam... I paid for a special birthday delivery and they still haven’t t delivered it is 3 days past the delivery date, and they can’t even tell me when they can deliver!!”

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Posted 6 years ago

“Totally and utterly awful. I spent as much as I could for my fiancés 40th birthday because I could not be there. 1. Never even arrived at all 2. Cannot call them. Fobbed off with dire portal through website 3. Absolutely zero effort to make a resolution. Totally disgusting total rip off. Avoid like you would the plague”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews