Name: Serenata Flowers
Rating: 3.37

“My lovely son ordered flowers for me, for Mother’s Day. They arrived on Sunday morning. When I opened the box the roses,lilies and carnations were going mouldy and the heads of the smaller flowers had dropped off. They had clearly been in the box without water for some time. Using their website I sent a complaint and was totally fobed off. Really angry 😡 that my son spent his hard earned money with this company.”

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Posted 6 years ago

“Unreliable. Disappointed. Do not use Serenata Flowers if you need a guaranteed delivery day. My mother’s day Flowers were not delivered as the they guaranteed. Each day I received an email saying “was delivery by one day later ok?” After 2 such emails over 2 subsequent days I lost trust in them. Do not use”

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Posted 6 years ago

“Totally let me ( and my mum) down for Mother’s Day, whilst I appreciate that items can go out of stock (first it was going to be delayed then within hours “out of stock indefinitely “ ? ?) the way it was handled by this company was dreadful, very short notice all processed through an automated system making really difficult for me to amend the order / ask questions etc and requiring me to do the work to try ans sort the order out so not exactly putting the customer at the centre of what they do. And all topped off with 5 days to process my refund 5 days? Luckily Bloom and Wild came to my rescue they had lovely collections and you can even speak to a human being if needed!”

Helpful Report

Posted 6 years ago

“Totally let me ( and my mum) down for Mother’s Day, whilst I appreciate that items can go out of stock (first it was going to be delayed then within hours “out of stock indefinitely “ ? ?) the way it was handled by this company was dreadful, very short notice all processed through an automated system making really difficult for me to amend the order / ask questions etc and requiring me to do the work to try ans sort the order out so not exactly putting the customer at the centre of what they do. And all topped off with 5 days to process my refund 5 days? Luckily Bloom and Wild came to my rescue they had lovely collections and you can even speak to a human being if needed!”

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Posted 6 years ago

“Daughter had these sent for mothers day. Nothing like the picture on website.No Gypsophelia atall.Came with no plant food. 2 days later the 3 roses have died already. Very dissapointed 😖”

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Posted 6 years ago

“Ordering a bouquet online I would expect most people will not get to see what arrives the other end. They would simply get a thank you from the person and you then review the Company based on the fact that the item turned up on time. My experience was that I spent £40, delivery confirmed for Mothers Day. Delivery happened the day before but Serenata sent a delivery confirmation email to say they had been delivered on the correct day. Fortunately my mother sent me a photo as she knew I would want to know, the bouquet was honestly 80% greenery, most of which had been eaten by something so a lot of the leaves had big holes in them. There were only 5 stems, 3 of which were dead. Absolutely nothing like the photographs in any way. 100% you could get better from a petrol station for £5. From all of the reviews I have now read I think I am one of the lucky ones who has got a full refund so for that part the Company have done the right thing.”

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Posted 6 years ago

“ordered flowers for mothers day... guaranteed delivery... didn't arrive... agreed to a partial refund for next day delivery... guess what... still didn't turn up... useless company!! will never use again!!”

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Posted 6 years ago

“We have reviewed the photographs you provided and we feel that the bouquet has been made to the quality advertised. Please note that roses are delivered with guard petals, these are the outer layer of petals which do need removing on arrival. As roses are particularly delicate flowers the guard petals are left on during transit to ensure the inner rose remain safe and intact. Answer to a complaint about flowers arriving dead. Please spread the word not to use this company.”

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Posted 6 years ago

“Yodel delivery left flowers on front step and didn’t even ring door bell. I was at home all day. Delivery must have been after 5.30 pm as visitors to my house left at tht time and there was nothing there then. I found the flowers on my step at around 7.30 am where they’d been all night and the worse for it. Am very distressed. Also upset because there is no contact telephone number for Seranata.”

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Posted 6 years ago

“Pictures are very very misleading. If you like a lot of green foliage use these, if you want actual flowers use a florist or even a petrol forecourt would be better. Ordered a £29.99 Winter skies for mothers day, could have bought a £15 bouquets from lidl and they would of been 100% better than what i got delivered from these and would of actually looked a lot nicer. Delivery was fine, but what you get for your money is appalling. 4 white roses and 2 Blue Delphinium and 1 Blue Freesia and then just a mass of greenery to bulk it out. Not even a lily as per the description, but that wouldn't even if it was in there it wouldn't have made much of a difference as the rest were such so disappointing. I know in future if I want a decent display I will use someone else and not be fooled again by there hand picked 5 star reviews.”

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Posted 6 years ago

“Appalling service and complete lack of customer care. Best look elsewhere.”

Helpful Report

Posted 6 years ago

“I ordered a bunch of flowers for my mothers 92nd birthday 23 Feb 2019. Upon seeing the flowers when I arrived as she lives in a care home I burst into tears, I just couldn't believe it they just cobbled a few sprigs of flowers costing over £20 with card. I was so disappointed and angry. I would have been best served ti buy from supermarket or petrol station, I complained ,but they wanted to see picture which I couldn't produce because I threw them in bin. They have not done anything by way of compensation and I will never buy from them again or recommend to anyone. Complete RIP off and rubbish in my case. I wish them well, however.”

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Posted 6 years ago

“I would give 0 stars if possible. Flowers are nothing like the picture. They arrived yesterday and are dead today falling apart today. I complained straight away as I bought them for my mums birthday. They said they would bloom. I explained they are dead. I asked for some more to be sent. Flatly told no. Worst service I have experienced and so expensive. I could have bought the same bunch for £4 from Sainsbury’s. very unhappy with this company, steer clear.”

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Posted 6 years ago

“I put the postcode down wrong slightly (last two letters) which okay was my fault. I immediately emailed them after the order, which was 8 hours before they emailed me to tell me it was with the courier. However, they told me they couldn't change it, I have now paid for flowers to go to someone I don't know. I wouldn't mind if they were not notified immediately but they were”

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Posted 6 years ago

“Would not recommend. Flowers lasted 5 days before they became droopy and petals started to fall already. Apparently they can only guarantee 5 days freshness and you have a period of 5 days to put a complaint in, and I just so happened to miss that cut off point. Steer clear.”

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Posted 6 years ago

“Off delivery time as per usual and with no refund.”

Helpful Report

Posted 6 years ago

“Do not buy from Serenata Flowers. I purchased flowers for Valentines Day - two dozen red roses. When my wife received them she thought they looked poor quality but still followed the care procedure. However, the flowers did not open and it became clear the product was sub-standard. Like other people have stated here, when I contacted Serenata, they told me I had missed the 5 day window to complain. I explained I had been away hence the fact 7 days had elapsed and irrespective the product was of poor quality. Their response was inflexible, a total unwillingness to acknowledge they were shipping poor quality flowers. I wonder how many times this 5 day window in their T&C's has enabled Serenata to duck its responsibilities to it's customers? Utter waste of money, do not use.”

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Posted 6 years ago

“Giving 1 star as i cant give Zero!!!! Ordered for Valentines day for my wife - upon receipt she called to ask if this was some kind of joke as they looked pathetic. I complained to Serenata - they said - they look fine - once they bloom they will look like the photo.. Please contact us again any time within the next 5 days if you are still unhappy with the bouquet. I took the photos in time, but didnt get to email them until today, whereby i was advised: (im on day 6 by now) I am afraid however that on this occasion we will be unable to assist you further, we guarantee our flowers for 5 days, as such we do require all complaints and photographs regarding quality to be made within this period.!!! Absolute farce - DO NOT BUY FROM THIS COMPANY!!!!! Quality is awful , but that pales in comparison to the customer service (or lack thereof!) I was waiting for a response before i fairly posted this review - this just came in... " Dear Jonathan From the photographs provided on 14/02/2019 the bouquet looked to be in beautiful condition," Obviously a company managed by people of low standards and poor taste”

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Posted 6 years ago

“A total joke, never use this company. Never order flowers from this company. Flowers were not received. Difficult company to communicate with. Said will contact courier and will get back to me in 48 hours. 3 days later i have had to find out what is happening. Refusing to offer me a refund for a product i have not received. Unreliable, disusting company and awful communication. Do not trust.”

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Posted 6 years ago

“The Company refused to take my word for the fact that the flowers which were delivered were past their best, and required a photograph which I could not provide since they were sent to a recipient 120miles away. I regard this as questioning my integrity despite the fact that I have been a satisfied and uncomplaining customary for the past few years. If you use this company just hope you have no cause to complain.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Serenata Flowers Reviews