Name: Serenata Flowers
Rating: 3.36

“presentation of the flowers were pretty poor, didnt look that nice at all..”

Posted 6 years ago

“Poor quality product, nothing like photographs on site, a large bunch of foliage with a handful of small, poor quality flowers (some dying & with broken stems). Customer service very hard to deal with & treated us like idiots. Took numerous attempts before finally getting a refund - no compensation for spoilt birthday & email battle to get the refund. Used to be excellent, reliable service - don't know what went wrong.”

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Posted 6 years ago

“Ordered rose basket for birthday gift. When it was delivered it needed completely replanting as earth/compost had been shaken up and plants were falling out. Mother-in-law has severe arthritis and had to wait for daughter to arrive to both replant and clear up the mess. Very disappointing”

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Posted 6 years ago

“My daughter sent me flowers for Mother's Day (Sunday) roses all dead by Tuesday waste of hard earned money !!”

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Posted 6 years ago

“My lovely son ordered flowers for me, for Mother’s Day. They arrived on Sunday morning. When I opened the box the roses,lilies and carnations were going mouldy and the heads of the smaller flowers had dropped off. They had clearly been in the box without water for some time. Using their website I sent a complaint and was totally fobed off. Really angry 😡 that my son spent his hard earned money with this company.”

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Posted 6 years ago

“Unreliable. Disappointed. Do not use Serenata Flowers if you need a guaranteed delivery day. My mother’s day Flowers were not delivered as the they guaranteed. Each day I received an email saying “was delivery by one day later ok?” After 2 such emails over 2 subsequent days I lost trust in them. Do not use”

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Posted 6 years ago

“Totally let me ( and my mum) down for Mother’s Day, whilst I appreciate that items can go out of stock (first it was going to be delayed then within hours “out of stock indefinitely “ ? ?) the way it was handled by this company was dreadful, very short notice all processed through an automated system making really difficult for me to amend the order / ask questions etc and requiring me to do the work to try ans sort the order out so not exactly putting the customer at the centre of what they do. And all topped off with 5 days to process my refund 5 days? Luckily Bloom and Wild came to my rescue they had lovely collections and you can even speak to a human being if needed!”

Helpful Report

Posted 6 years ago

“Totally let me ( and my mum) down for Mother’s Day, whilst I appreciate that items can go out of stock (first it was going to be delayed then within hours “out of stock indefinitely “ ? ?) the way it was handled by this company was dreadful, very short notice all processed through an automated system making really difficult for me to amend the order / ask questions etc and requiring me to do the work to try ans sort the order out so not exactly putting the customer at the centre of what they do. And all topped off with 5 days to process my refund 5 days? Luckily Bloom and Wild came to my rescue they had lovely collections and you can even speak to a human being if needed!”

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Posted 6 years ago

“Daughter had these sent for mothers day. Nothing like the picture on website.No Gypsophelia atall.Came with no plant food. 2 days later the 3 roses have died already. Very dissapointed 😖”

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Posted 6 years ago

“Ordering a bouquet online I would expect most people will not get to see what arrives the other end. They would simply get a thank you from the person and you then review the Company based on the fact that the item turned up on time. My experience was that I spent £40, delivery confirmed for Mothers Day. Delivery happened the day before but Serenata sent a delivery confirmation email to say they had been delivered on the correct day. Fortunately my mother sent me a photo as she knew I would want to know, the bouquet was honestly 80% greenery, most of which had been eaten by something so a lot of the leaves had big holes in them. There were only 5 stems, 3 of which were dead. Absolutely nothing like the photographs in any way. 100% you could get better from a petrol station for £5. From all of the reviews I have now read I think I am one of the lucky ones who has got a full refund so for that part the Company have done the right thing.”

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Posted 6 years ago

“ordered flowers for mothers day... guaranteed delivery... didn't arrive... agreed to a partial refund for next day delivery... guess what... still didn't turn up... useless company!! will never use again!!”

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Posted 6 years ago

“We have reviewed the photographs you provided and we feel that the bouquet has been made to the quality advertised. Please note that roses are delivered with guard petals, these are the outer layer of petals which do need removing on arrival. As roses are particularly delicate flowers the guard petals are left on during transit to ensure the inner rose remain safe and intact. Answer to a complaint about flowers arriving dead. Please spread the word not to use this company.”

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Posted 6 years ago

“Yodel delivery left flowers on front step and didn’t even ring door bell. I was at home all day. Delivery must have been after 5.30 pm as visitors to my house left at tht time and there was nothing there then. I found the flowers on my step at around 7.30 am where they’d been all night and the worse for it. Am very distressed. Also upset because there is no contact telephone number for Seranata.”

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Posted 6 years ago

“Pictures are very very misleading. If you like a lot of green foliage use these, if you want actual flowers use a florist or even a petrol forecourt would be better. Ordered a £29.99 Winter skies for mothers day, could have bought a £15 bouquets from lidl and they would of been 100% better than what i got delivered from these and would of actually looked a lot nicer. Delivery was fine, but what you get for your money is appalling. 4 white roses and 2 Blue Delphinium and 1 Blue Freesia and then just a mass of greenery to bulk it out. Not even a lily as per the description, but that wouldn't even if it was in there it wouldn't have made much of a difference as the rest were such so disappointing. I know in future if I want a decent display I will use someone else and not be fooled again by there hand picked 5 star reviews.”

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Posted 6 years ago

“Appalling service and complete lack of customer care. Best look elsewhere.”

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Posted 7 years ago

“I ordered a bunch of flowers for my mothers 92nd birthday 23 Feb 2019. Upon seeing the flowers when I arrived as she lives in a care home I burst into tears, I just couldn't believe it they just cobbled a few sprigs of flowers costing over £20 with card. I was so disappointed and angry. I would have been best served ti buy from supermarket or petrol station, I complained ,but they wanted to see picture which I couldn't produce because I threw them in bin. They have not done anything by way of compensation and I will never buy from them again or recommend to anyone. Complete RIP off and rubbish in my case. I wish them well, however.”

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Posted 7 years ago

“I would give 0 stars if possible. Flowers are nothing like the picture. They arrived yesterday and are dead today falling apart today. I complained straight away as I bought them for my mums birthday. They said they would bloom. I explained they are dead. I asked for some more to be sent. Flatly told no. Worst service I have experienced and so expensive. I could have bought the same bunch for £4 from Sainsbury’s. very unhappy with this company, steer clear.”

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Posted 7 years ago

“I put the postcode down wrong slightly (last two letters) which okay was my fault. I immediately emailed them after the order, which was 8 hours before they emailed me to tell me it was with the courier. However, they told me they couldn't change it, I have now paid for flowers to go to someone I don't know. I wouldn't mind if they were not notified immediately but they were”

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Posted 7 years ago

“Would not recommend. Flowers lasted 5 days before they became droopy and petals started to fall already. Apparently they can only guarantee 5 days freshness and you have a period of 5 days to put a complaint in, and I just so happened to miss that cut off point. Steer clear.”

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Customer Service
Communication Channels	Email, Live Chat

Serenata Flowers Reviews