Name: Serenata Flowers
Rating: 3.37

“pathetic service”

Posted 6 years ago

“Flowers arrived (a B'day surprise) from my Granddaughter a Uni student on 4-2-19.The quantity for the price was a BIG disappointment along with the fact only a few flowers were in bloom. I sent photos to my Granddaughter who contacted Serenata via Facebook. I also contacted them via emails. We were both told we had to wait 5days (9th) for flowers to bloom then to forward more photos on that day which was done. Some flowers were still not in bloom and by that date the flowers were wilting. They also wrote the message requested by my Granddaughter on the back of their 10% advert which had been discarded and retrieved whilst looking for a card with the message on. VERY unprofessional and not nice. My Grandaughter was offered more flowers sent again to me which she declined. I requested a full refund for my Granddaughter which was eventually accepted and done.”

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Posted 6 years ago

“I ordered flowers for delivery on the 4.2.19 which duly arrived, by the 9.2.19 most of the flowers had not opened and the ones that had were dead! I have complained and the company hides behind its 5 day refund policy.(I complained monday 11th) I was not expecting the flowers to die within 5 days and did not therefore raise a complaint in time so the company will not refund or replace the flowers. Do not use this company if you want flowers to last more than 5 days.”

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Posted 6 years ago

“Flowers were of poor quality and not what I ordered. Both in colour and flower type. They have said they will refund me. I did quote the consumers rights act.”

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Posted 6 years ago

“Ordered flowers about a week ago for my friend's 60th birthday. They were due to be delivered yesterday and they never arrived. Checked tracking all day but nothing. Messaged my friend this morning and to my embarrassment found that no flowers had arrived at all. Contacted customer service and received a message saying that they will be in contact shortly. That was over 4 hours ago. Still nothing. If anyone wants flowers to arrive for a special occasion then FORGET using this company. Will never use them again. Disgusting service and lack of response tells it all.”

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Posted 6 years ago

“DO NOT ORDER FROM THIS COMPANY! The flowers are NOT AT ALL what appears in the picture. It's a complete misrepresentation of what appears online and of the product description. The flowers arrived looking pitiful and cheap as if a child put it together and the vase was broken. I complained immediately and asked for a full refund. They only refunded me for the vase and told me to 'put more water' for the flowers! What a joke!”

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Posted 6 years ago

“Order some red roses and they was delivered to my partner and they look nothing like the picture and are a mess. They try and tell me to remove the guard petals then see how they are. What a joke this company is.”

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Posted 6 years ago

“Order bouquet of flowers for my mother-in-law for Christmas to be delivered early on 21st December to avoid the rush. My mother-in-law is blind so we choose flowers that are heavily scented. We today found out that the flower that should have arrived in bud arrived limp and half dead - in fact the remaining only lasted two days. As we live Australia and sent these flowers to the UK we were unaware of any issues until today as my mother-in-law has been away - when my sister in law picked my mother-in-law up to take her away for Christmas she told my mother-in-law how bad the flowers were - she was a little embarrassed to tell us because of the money we had spent on them. On contacting Serenata flowers we were met with an uncaring human who simply gave the standardised cold automated reply of too late and we should have taken photos. All we simply wanted was a genuine apology. Have been using this company for several years 4/5 times a years and are so disappointed and will never use them again as there is no customer service.”

Helpful Report

Posted 6 years ago

“Order bouquet of flowers for my mother-in-law for Christmas to be delivered early on 21st December to avoid the rush. My mother-in-law is blind so we choose flowers that are heavily scented. We today found out that the flower that should have arrived in bud arrived limp and half dead - in fact the remaining only lasted two days. As we live Australia and sent these flowers to the UK we were unaware of any issues until today as my mother-in-law has been away - when my sister in law picked my mother-in-law up to take her away for Christmas she told my mother-in-law how bad the flowers were - she was a little embarrassed to tell us because of the money we had spent on them. On contacting Serenata flowers we were met with an uncaring human who simply gave the standardised cold automated reply of too late and we should have taken photos. All we simply wanted was a genuine apology. Have been using this company for several years 4/5 times a years and are so disappointed and will never use them again as there is no customer service.”

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Posted 6 years ago

“I ordered flowers to be sent to a friend for her 70th birthday. They did not arrive on January 6th, as ordered. I have submitted the online complaint form 4 times since then with no success. I used both telephone numbers provided to contact the courier. An automated service which tells me each time that they have attempted 3 times but the order is now being delivered. This is nonsense. How they can fail to find an address in a village of fewer than 500 people baffles me. I am unable to find a telephone contact number for Serenata. If anyone has one I would greatly appreciate it. Absolutely furious !!”

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Posted 6 years ago

“I ordered a Christmas decoration to be delivered on 21/12/18(reference number 228833271) when it arrived it bore absolutely no resemblance to the one I had ordered,I paid almost £35 for something that was tatty and looked as if a child had put it together I did complain and was told because I hadn't done so within 3 days they couldnt(wouldn't) do anything about it.I had asked my cousin if she liked it after Christmas,and that was when she sent me a photo of the arrangement,she admitted she was disappointed with it,and I upset,the picture on the site was beautiful all green and red and Christmasy,what she got was some pine sprays,orange slices and one red apple really is that worth nearly £35 I think not and I shall never use the again.”

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Posted 6 years ago

“The special chocolates ordered for a family member was not delivered , the company advises me they do not recognise the order no they su. , pplied me with on payment £47etc so very angry as this was a Xmas present due to be delivered on 23rd of Dec , Since the denial of the order they tell me [ on line ] The item was delivered ! I will now fight them to get my money returned , wish me luck M E A S”

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Posted 6 years ago

“Terrible is the one word that I can describe this company. Save yourself the money and go to the local garage you will get better quality flowers. Or do like I should have and stick with your local florist and get what you pay for. I cannot even be bothered to describe how bad these are other then already dead, nothing like the pictures and disgusting customer service. I just needed to warn others not to make the same mistake.”

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Posted 6 years ago

“I have used in the past and service was good but this time Box arrived opened with no card as to who it was from. The photo my Aunt sent me of the flowers she received does not reflect the photo on site. When I complained they said no the photo is not the standard bouquet I I need to look at the details as to what is included. I said if I buy a box of 6 mince pies I expect 6 pies in the box. Will not use again or recommend. I feel using a photo that does not reflect the standard photo is a misrepresentation. Photo of flowers my aunt received does not reflect cost of £25”

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Posted 6 years ago

“I AM SURE THERE MUST BE A LAW ABOUT THE WAY THIS COMPANY IS ALLOWED TO GET AWAY WITH SUCH A TERRIBLE SERVICE/FLOWERS/CUSTOMER SERVICE”

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Posted 6 years ago

“The roses failed to open and then went totally droppy, they look awful after 4 days, I contacted the company who dismissed me by saying I had not contacted them within the 3 day limit, terrible customer service terrible flowers! Dissapointing but I will tell the person who sent them to me, nice thought but waste of money.”

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Posted 6 years ago

“Did not attempt to contact the recipient of the flowers, just left birthday present outside in December cold to be found next day. Delivery was out of their 8am-8pm specified delivery time (9.30pm!) and customer services response was to quote T&C’s small print that allows them to do as they wish. I suspect I should be grateful they included flowers. Ruined the birthday and appalling customer service to rub salt in the experience. I would actively avoid them if the occasion is important”

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Posted 6 years ago

“Had some flowers delivered today from a really kind person, who had obviously spent their hard earned cash, the Roses and the lilies looked beautiful follow the instructions, and how to care for flowers, went out in the evening I'm came home to the mall looking bedraggled very very disappointed”

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Posted 6 years ago

“Product delivered bore NO resemblance whatsoever to what was advertised and ordered. Paid almost £50, yet what was delivered was a shoddy bouquet with NONE of the advertised/ordered flowers in it. I estimate it cost £10 or £15 to produce! Instead, recipient received cheap, mostly daisy type flowers, with LOTS of foliage to bulk it out. Colours were NOT as ordered either. Appalling. False advertising springs to mind. No phone number to call them to complain either. Requested a call back from them via their website form..still nothing. Buyer beware!!”

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Posted 6 years ago

“I ordered flowers for my mum's anniversary, but received a message to say they had run out of the flowers I ordered. I could only get flowers to my mum on her anniversary if I ordered from their "same day delivery" section - and pay an extra 15 pounds! Their customer "service" flatly refused to deliver flowers at the rate I paid for them, so my mum went without flowers on her anniversary. Give them a wide berth.”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Serenata Flowers Reviews