Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,987 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers for 50th wedding anniversary. flowers took 4 days to arrive. 4 days late and wilting by the time they arrived. Customer services cannot be contacted by phone. Not surprised as a waste of space.”

Helpful Report

Posted 7 years ago

“Ordered flowers to a business address and it is now 7.35 and Yodel still not delivered so a total waste of money, and I have let the recipient down. I will never use Serenata again. I am very upset and I feel that Serenata do not care at all about their customers.”

Helpful Report

Posted 7 years ago

“I ordered some flowers for my wife's birthday to be delivered to her work. When I received the email telling me they had been dispatched, it said they could be delivered up to 9PM. This is hidden in their Ts & Cs but is not made obvious until you receive this email and if I had known this would never have ordered with them. My wife left work at 6pm, they did not attempt to deliver them til 6.38 and even then couldn't find the place (it is a large shop marked Mothercare on a retail park!). So, flowers for my wife's birthday arrived the next day (what use is that?) and surprise, surprise the driver the next day found the place no problem! Avoid this company they hide behind their Ts & Cs like all the best cowboys. They should make their all day delivery times more apparent when you are ordering instead of being underhand.”

Helpful Report

Posted 7 years ago

“Flowers arrived a day after the promised date. Flowers looked worse than what was presented on their website, also a few were already moulded. The card is of very bad quality. No possibility to cancel the order or get a refund whatsoever. No phone number available to call them. Terrible service, overpriced and poor products.”

Helpful Report

Posted 7 years ago

“I paid an additional £4.95 for guaranteed pre-noon delivery to a workplace for a departing employee. Flowers never arrived. No method of contacting Serenata other than online. I submitted several complaints, but did not receive a response. Not sure if the flowers will ever arrive, but it is irrelevant now as the employee has left. Seems like a complete scam to me and reading the other dreadful reviews here, I suppose that I'll never receive a refund either.”

Helpful Report

Posted 7 years ago

“Had roses delivered yesterday for my birthday. Used recommended instructions given with roses. Sadly roses had wilted by night time. Very disappointed in these flowers. Not worth the money.”

Helpful Report

Posted 7 years ago

“The flowers were delivered a day late, the customer service is restricted to facebook messages and they will not contact you via telephone. One they have made a mistake they take no steps to remedy it. This company is awful, I would advise you not to use it. They do not seem to value their customers in the slightest.”

Helpful Report

Posted 7 years ago

“Scam. Charged for the flowers I ordered only to be told they had no record of order. I was reassured no money had been taken but when checking bank account, the full amount had been taken out! The company is based in Malta, although there is no mention of this online. Do not use this company!!”

Helpful Report

Posted 7 years ago

“Had an awful experience with Serenata Flowers. Never even received my delivery. I tried to talk to customer service and was brushed off, they didn't listen to my issue and didn't seem to care at all. The worst communication i have experienced and appalling customer service. Very very disappointing, will never use again. Do not waste money on this is company!!!”

Helpful Report

Posted 7 years ago

“My roses came they was dead sent photos but they said that how they should be. They have a 3 day policy to complain. I sent my photos on the day of delivery. But they wouldn't do anything about it. So I would never by flowers from these again.”

Helpful Report

Posted 7 years ago

“Have ordered on a few occasions with no problems but my last order from my husband to me for my birthday was more than disappointing. Flowers died with 48hrs, delivered Friday dead by Sunday. Contacted them on Tuesday to advice and told complaint has to be within 3 days so BEWARE. Ignore any reference to flowers that last 7 days as this is untrue (as per the small print in T&Cs). In addition found it very hard to communicate my issues, especially if not an account holder as only able to contact them via webform on site. Will not be using again and definitely do not recommend, my advise is contact a local florist in the area you wish to have delivered, personal and definitely more professional.”

Helpful Report

Posted 7 years ago

“The flowers I ordered that were advertised on their website turned up nothing like the images. They refused to offer a refund,a bunch of flowers from the supermarket would have been better.”

Helpful Report

Posted 7 years ago

“Horrendous, overpriced rubbish. Had to throw away as they reeked of stagnant water from the napkin they were wrapped in”

Helpful Report

Posted 7 years ago

“Damaged and dead flowers. Avoid at all costs”

Helpful Report

Posted 7 years ago

“Awful service. A full week after I ordered the flowers, and THREE delivery CONFIRMATIONS later, no flowers have been received. The contact process is long, tedious and takes numerous click-throughs, via an automated service to be able to reply. There is no option to email or phone a human being. I expect a full refund, but simply keep being asked to arrange re-delivery. Clearly, a week after the event, the flowers are not wanted, nor do I have any trust in this company to fulfil the delivery. I am sad to say it. But avoid at all costs.”

Helpful Report

Posted 7 years ago

“Delivered after business was closed at 6pm. Dead flowers Monday. Did not refund as said was drivers fault and they are third party therefore not responsible. Business at any cost. Very Poor.”

Helpful Report

Posted 7 years ago

“Sent flowers to my cousin who was unwell. Flowers drooping and dying within 4 days. Have sent pics, complaints and FB messages "truly sorry but complaint not reached us within 3 days". So by this they only expect flowers to last 3 days.”

Helpful Report

Posted 7 years ago

“Ordered flowers for birthday gift as away at the time, flowers delivered on Sunday and dying by Tuesday. Contacted company and told that I needed to complain sooner. Product poor, customer service worse. Do not use this company.”

Helpful Report

Posted 7 years ago

“Last week I ordered a plant in a container for my daughter who lives a distance away. She was having an operation and I could not be with her as my husband was also in hospital after suffering a heart attack. The rose and container I ordered was £19.99 and it was delivered on Tuesday 31st July. When (circumstances permitting) I could eventually visit my daughter this week, less than one week after delivery, I was very disappointed. The plant itself was more or less dead, even though they had followed the care instructions. The container was completely different to the one I had chosen on-line (I had chosen a colour to go with my daughters décor). The one holding the plant was completely different and was of very poor quality. After emailing Seranata six times and explaining that I was not satisfied they told me that the plant was only covered to last 3 days and because I had not reported it sooner they would do nothing. I explained my situation but it made NO difference Obviously circumstance's meant I did not see the plant before the 3 days had expired and my daughter was ill and did not want to inform me the plant was of poor quality. I feel VERY let down by this company, I have used them before and been satisfied, but WILL NOT BE USING THEM AGAIN.”

Helpful Report

Posted 7 years ago

“Flowers were not delivered to the correct address and they have refused to refund me. Customer service is dreadful. They refuse to speak to you on the phone. Very disappointing and frustrating experience. AVOID AT ALL COSTS.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,987 reviews