Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,987 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“terrible company, flowers not delivered on time for our silver wedding function, 3 days late and wilting very unhelpful customer service, paid for next day delivery and they would not refund, AVOID THIS COMPANY UNLESS YOU WANT TO BE BITTERLY DISAPPOINTED”

Helpful Report

Posted 7 years ago

“I ordered flowers from Serenata Flowers for my daughter's birthday, 3rd August 2018. We were away on holiday on the actual date but I received a Delivery Confirmation - and words to the effect of 'one of our chauffeurs has just confirmed that their flowers have been delivered..." I now find that no flowers were either left at the provided address, nor were they delivered. Very disappointing service - surely reliability must be key when it comes to a flower delivery service? And, even more frustrating, there is no contact telephone number to call to the company - just an online enquiry form. I will be reluctant to use this company again.”

Helpful Report

Posted 7 years ago

“Poor wilted flowers. Tried to revive them with feed but they looked horrible still. Had to rush out to Sainsburys. Be careful when ordering flowers online especially with this company. The customer service refused a refund even with the pictures of the dead flowers”

Helpful Report

Posted 7 years ago

“I had to leave a very disappointed review regarding their service. Firstly, the parcel was not delivered in the right timely manner. They didn't even left a note. When it was delivered it was too late and the person was not any longer in the accomodation. Very disappointed as I let them know that. Now, I have a parcel left out in an apartment. They did not even offer other delivery address outside Manchester or a refund. Plus, all the communication has to be on their website form. Very impersonal and difficult.”

Helpful Report

Posted 7 years ago

“Flowers ordered for a family funeral did not arrive. I was mortified to be standing at the funeral and my flowers not being there. I will never again use an online company for this purpose. I had to send two messages before my money was finally refunded. I hope their service is generally better for other but I certainly would not risk it. They have plenty of good reviews so I hope this one a one off. Sadly, for me this was a dreadful experience.”

Helpful Report

Posted 7 years ago

“Terrible company. Epic fail on flower delivery and even worse customer service. It seems true that Serenata Flowers use outside companies to put good reviews on these reviews sites to improve sales. Too many good companies to use our there like Bunches for example. Save the stress and DO NOT TOUCH SERENATA FLOWERS.”

Helpful Report

Posted 7 years ago

“Poor customer service and false product advertising”

Helpful Report

Posted 7 years ago

“first time using this service. Ordered via internet for next day delivery of flowers for my mother's 81st birthday, since I live far away. The flowers arrived at 10.00 a.m. the next day. Pretty bad!”

Helpful Report

Posted 7 years ago

“A friend sent me a basket of plants as I had not been well. The basket arrived with lots of Moss which fell out when package opened and part of the arrangement was missing. I contacted Serenata and although I could not provide a photo they arrived to replace the basket. Replacement basket arrived yesterday which was just as bad as the first. Contacted them which has been blamed on the courier. I have used Serenata in the past but will certainly not do so in the future. This has been a total waste of money.”

Helpful Report

Posted 7 years ago

“The communication was awful. They took three days to deliver flowers and even then they did not arrive. There was an error on the address but no=one communicated with me. The recipient was due to go to hospital so they missed the flowers. Waste of £40 and hours of hassle”

Helpful Report

Posted 7 years ago

“Hi I wrote a rewiew about my friend Bev loving the flowers and I expressed how good your service was , but I've just spoke to my friend, who only recently received the flowers yesterday and she said the roses had all died”

Helpful Report

Posted 7 years ago

“Ordered some flowers on a Saturday to be sent to a bereaved friend. They arrived on Monday. I'm very disappointed to learn that half the flowers in the bouquet were dead on arrival . The rest didn't even last 5 days. The courier had the box upside down , so any water had drained out too. Having contacted customer services via their website, I have still not heard anything 2 days later. Unfortunately this is not the first time I've had dead flowers sent by Serenata, but it will certainly be the last. Such a shame as I'd used them for last 5 years and they had previously been very good. Save your money & go elsewhere.”

Helpful Report

Posted 7 years ago

“San Diego California: After an hour of internet search for a flower company that seemed to have the most international credibility and dependability, I placed an order with Serenata Flowers for an arrangement to be delivered to my Aunt in Larne Ireland on the day of her 95 Birthday. The day after her big day I received a form email from Serenata Flowers saying that they were unable to deliver the flowers on the agreed apon day and that the flowers would be delivered the following day. Very disappointing but here's the worst part...they never acknowledged that they had in fact delivered the flowers the next day as promised. This left me hanging. Here is sit wondering if the flowers were delivered at all! What am I supposed to do, call my Aunt and ask if she got the flowers? What if she didn't? "Sorry auntie, I'll try next year, with a different company, for your 96th".”

Helpful Report

Posted 7 years ago

“it was never delivered on her birhday and informed on teh day so panicked and over paid to get something there that day”

Helpful Report

Posted 7 years ago

“SEVERAL things ... I ordered flowers for my Mothers 86th birthday SEVERAL days before the requested delivery day ... which was 14th July. On 14th July in the afternoon I get an E-mail saying the flowers wouldn't be delivered on the 14th .. but would be delivered on the 15th. My elderly parents had waited in ALL day on the 14th & put off going out as they were expecting the flowers. On the 15th I received an E-mail saying the flowers were on their way to my Mother ... however she was going to be out at 12.30 .................. I have just spoken to her and guess what .. the flowers are NO where to be seen! They have looked for a card saying where the flowers might be .. but have found nothing .Bare in mind my Father is 92 & Mum 86 .. they have got very anxious about the flowers. So well done ... you have spoilt my gift, my Mothers birthday & caused ALOT of stress ... and still no flowers! I am totally disgusted & will NEVER use you again! First & very last time. PLEASE call me on 01603 434281 to discuss”

Helpful Report

Posted 7 years ago

“Mandy Marvelly my daughter came out of hospital yesterday, I ordered the flowers on 08/09/2018 to arrive the day she came out of hospital, as I was out all day yesterday I did not get your e-mail till this morning to say you was not delivering the flowers yesterday, I can't understand your problem with delivery when they had been ordered for six days, I can assure you I am. Not very pleased Sylvia Singleton 43 Octagon Terrace Halifax HX2 7HN”

Helpful Report

Posted 7 years ago

“These were a birthday gift and were not received until the day after, so she thought I had forgotten her birthday. Very disappointing indeed. This was the first time I used Serenata. I have not been offered any compensation as yet”

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Posted 7 years ago

“Birthdays flowers delivered 24 hrs + late ...(next day delivery gauranteed ????) refund of postage costs only is rediculous when the flowers on the wrong day were useless . . Refund requested before flowers delivered declined !! Rubbish ...”

Helpful Report

Posted 7 years ago

“Despite 3 days notice failed to deliver on time offering a pathetic 'sorry the courier didn't make it' email as an excuse. Insufficient compensation offered and the retracted when I didn't accept the first offer. Complicated customer service reply system via website so you never have contact with the same person. Not the first time I'm a customer of theirs but definitely the last.”

Helpful Report

Posted 7 years ago

“I ordered a plant which was totally dried out with dead flowers and yellow leaves. After a lot of emails back and forth, I recieved a refund.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,987 reviews