Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling. A day late, the delivery man ignored the instructions on where to leave it. Instead it went to the post office. And because it was a day late the post office isn’t open tomorrow, so minimum of three days late. No mention on the card that these are perishable items. So a promise broken, and an extremely angry (now ex) customer.”

Helpful Report

Posted 7 years ago

“According to my sister-in-law to whom I sent the flower, the roses all had brown edged petals. The lilies all had rotten stems - completely unable to stand up on their own and unacceptable. (She would have been very reluctant to tell me this - wanting only to say thank you for the lovely flowers!) She complained to Seranata, and also said that Serenata's complaints process was difficult to navigate and then they insisted on the “protocol” of photographing the bouquet from above, showing all the flowers. When she pointed out it was the stems which were the problem, so the aerial photo would not be useful, they insisted again. One couldn’t use a phone to take the photo - it had to be sent from a PC. They finally apologised said they will send more flowers. I hope she will be happy with the flowers that they re-send. On your web site it says customers are 93% happy. But here on this review site it says 77% happy. So there is a mismatch between what customers are saying and what you are publishing. In addition I suspect most recipients of flowers are too embarrassed to tell the person sending them that the flowers were not good enough, so I expect far fewer than 77% of recipients are happy! The person filling in this review is the sender! I think you are focusing too much on getting your company to the top of search results and not enough on providing good quality flowers! And I hope you improve the quality of your flowers if you want to survive as a business. Word of mouth will start to give you a bad name. Even if recipients dont complain to the sender, which I expect is what you are depending on. They will avoid using you themselves and advise others against using you!”

Helpful Report

Posted 7 years ago

“The flowers delivered were very scanty compared with the photo display. I paid for the happy birthday balloon but this was not supplied. The delivery man left the flowers on the floor outside the door despite my order saying knock hard for a response. Overall the service was poor.”

Helpful Report

Posted 7 years ago

“Tied together in a bunch - nothing like the picture on line, better from a supermarket. Really disappointed as they were for my wife's birthday!!!!”

Helpful Report

Posted 7 years ago

“I paid for a delux arrangement to be delievered that looked no better than something I would have picked up from a garage. Absolutely disgusting customer service asking for pictures, I provided a picture and then they wanted me to count each flower! Unless you know the person receiving the flowers very well how can you ask this without them appearing ungrateful. I will never ordered from them again absolutely disgusting presentation and customer service”

Serenata Flowers 1 star review on 8th June 2018

Helpful Report

Posted 7 years ago

“DO NOT PURCHASE FROM HERE. I purchased orchids and because i didn't call within 3 days to explain they were dropping their flowers, they can do nothing to help. One plant was £60 and one plant was £30. Shop elsewhere.”

Helpful Report

Posted 7 years ago

“Received on Sat 2nd June, had been in cellophane in a box too big so the flowers were all bashed about... and very dry and wilted. Complained 4 times on email and 4 times, with photos on text message... appaling custoer service and very poor value for money... the flowers (yellow roses) were brown and bruised. And 6 days on, they are completely brown and dead. On one message they did answer they say the flowers are packed at 'Heathrow'!! So much for their claim it's from local florists! My parents ordered them as they thought they would be coming from one of the two florists in my town, but they arrived with a courier, box we crushed too..... Very disappointing and very unhappy!”

Helpful Report

Posted 7 years ago

“Ordered an expensive bunch of flowers, half of them were dead within a week the others well on their way out, sent pictures and all they said was we only guarantee flowers for THREE DAYS, wot a load of rubbish, won't be buying from these again!”

Helpful Report

Posted 7 years ago

“Terrible service. Paid for same day delivery. that failed. after asking me if i still wanted them the next day and if they could replace with a similar boquet i said yes. No refund or same day delivery which cost nearly £7 and when i questioned this was told it had been upgraded (from photos i may have gained one flower but no copper pot) then was told that i had not informed then not too. That it was normal to do so! So the statement on your website saying that if not delivered on the same day i will get delivery refund and money off my next order is all lies. I would steer clear and not go back. Communication fine, but policies a sham. Manage LikeShow More Reactions · Reply · 1m”

Helpful Report

Posted 7 years ago

“I ordered flowers from Finland to the UK to celebrate Mother’s Day. I paid for same day morning delivery and flowers were delivered the following day and according to the recipient (my mum), they were not in the best shape. I tried contacting customer services, but could only get an online messaging service through which I left a message with my complaint and requesting to be contacted ASAP so that the delivery can be amended to what I had paid for...no reply, no acknowledgement. Nothing. Will not be using this service again.”

Helpful Report

Posted 7 years ago

“I was very disappointed to find that my flower delivery for a 6th birthday didn’t happen because the delivery driver was unable to knock on the door of the house 2 feet to the right. The delivery driver was told the house to deliver to was next door and the recipient was home but the delivery was marked as failed. I am now asked to pay half again to have the flowers re delivered. The birthday has now passed and the opportunity missed. Receiving Flowers should be special, it’s a shame the after care isn’t. I’ve waited days for a reply, and no one can be contactable by phone. Show some understanding please.”

Helpful Report

Posted 7 years ago

“Flowers arrived 3 days late, missing the occasion they were purchased for despite being guaranteed for delivery within 24 hours. Serenata refused to refund me offering only 15%. As they had been sat with the courier for 4 days, the flowers were not up to standard (some of the roses were browning) and they were very dry. Won’t be using Serenata again.”

Helpful Report

Posted 7 years ago

“Flowers were not delivered on the day even though I paid extra for morning guarantee delivery. The most disappointing fact was their lack of effort to fix this as they were taken to the wrong address and they didn't attempt to deliver them to the correct address until the following day. That is a day after the receiver's birthday - not good enough and I definitely would not recommend or use their services ever again. No apologies were offered and of course no refund although I didn't ask and that wouldn't have changed anything.”

Helpful Report

Posted 7 years ago

“Haven’t seen flowers but delivered late. Had email confirming delivery had been made on Saturday but they were not delivered until Monday which was too late. Won’t be ordering again”

Helpful Report

Posted 7 years ago

“What went wrong? My flowers never been delivered to right place, on tracking says has been left at reception but there isn't reception at the building so flowers and chocolate gone don't know where. Not happy”

Helpful Report

Posted 7 years ago

“Very poor flowers”

Helpful Report

Posted 7 years ago

“The flowers were ordered with an additional vase, despite charging us this was not delivered. We noted that they pride themselves on flowers lasting longer than others, on the same day my mother also received flowers from another supplier that are still going strong, the Serenata flowers are however well past their best. To top it of we followed up with Serenata flowers re the missing vase, they are going to refund the cost of the vase however it was ordered as particular colour to be a memory of the occasions, they are not able to supply the vase separately! Finally the complaints system is painful, after filing in a form online you receive an email however to reply you have to go back to the website and fill in another form rather than reply to the email with a case number or other more practicable approach that makes you feel as if they care.”

Helpful Report

Posted 7 years ago

“No attempt made to deliver flowers on date requested. Delivered day late having spent 24hrs at least in depot/DPD van, poor condition. Very disappointed recipient and customer. Customer service not interested in complaint. Told they were delivered. Totally ignore breach of contract re delivery of "perishable" goods. Used them several times before previously but never again. Seem very complacent, steer clear, far better companies out there.”

Helpful Report

Posted 7 years ago

“Some of flowers look past sell by date Too much green fillers and not enough flowers Could have got flowers locally for less and better quality”

Helpful Report

Posted 7 years ago

“Awful customer service. Do yourself a favour and go elsewhere”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews