Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery failed.. and still waiting for someone to contact me back regarding my order as it was for a birthday”

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Posted 7 years ago

“Terrible flowers sent to my wife, a real derisory bunch which were lame and made the whole process of purchasing flowers as a nice gesture a pointless one!”

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Posted 7 years ago

“Difficult to comment on the product as it didn't arrive with no explanation, reason or apology. Tracking says "arrived at depot". Is that meant to satisfy me?”

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Posted 7 years ago

“Delivery to wrong address”

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Posted 7 years ago

“My flowers were delivered to my wife as a suprise. When she received them they was dying already and browning at the bottom.”

Serenata Flowers 1 star review on 10th May 2018

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Posted 7 years ago

“The flowers were delivered to the wrong hospital despite having the correct address. It took 3 days from the order to receiving them and I had to locate their whereabouts - no help from the company. I will certainly advise people not to use Serenata Flowers - extremely disappointing service.”

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Posted 7 years ago

“Due to be delivered on the 5th of May, not actually delivered until the afternoon of the 8th of May - not much point using a company that cannot be trusted to do what it says it will. :(”

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Posted 7 years ago

“I asked for flowers to go to a neighbour if not in but just left ourside if full sun roses had been affected not happy as no one listen to my request who would leave flowers outside in temp of 26 degree”

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Posted 7 years ago

“the flowers where left outside the basement flat and where not seen until the afternoon. They should have been delivered to the top flat. Weather i use your service again i am unsure.”

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Posted 7 years ago

“Flowers have not been delivered. Was promised delivery yesterday and they have still not been received by 8:32 pm today! Will not use you again!”

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Posted 7 years ago

“Placed the order on Thursday for next day delivery. Flowers got delivered Friday at 6:30pm! These flowers were for someone special. They got delivered too late. Now the flowers are in the box in the mailroom over a long bank holiday weekend.”

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Posted 7 years ago

“Ordered flowers on Wednesday for my aunt who losed her son . Still waiting on the delivery A disgrace as my credit card was charged right away. I live in Canada so was hoping to use this service more. Very unlikely now unless they prove me wrong and these flowers get delivered today,”

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Posted 7 years ago

“We are still awaiting for flower ordered on wednesday of this week to be delivered to Tracy snow which was due to be delivered yesterday. No phone number where we can call is a poor business to deal with and will mot use again nor recommend”

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Posted 7 years ago

“I sent flowers to a dear friend who’d just lost her mother. They cost £35. They arrived already turning brown and moist, which proved that they were sent out at that late stage. I was very embarrassed and disappointed”

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Posted 7 years ago

“I ordered a boquet on one of the offers emailed to myself. The flowers that were sent were derisory i had to combine the flowers sent with another bunch to fill a small vase . I looked in the supermarket at the weekend and i could have picked something similar up for around £3! I had them delivered to my wifes place of work and she said she felt embarrased with them. Im not sure i would return to Serenataflowers.com again.”

Helpful Report

Posted 7 years ago

“I requested that the flowers I had delivered to my mother-in-law Mrs Brenda Olding, be delivered with a neighbour. The flowers were delivered by Yodel, who left them on the front door step in view of everyone. I think this is disgusting, I clearly requested that they be delivered to a neighbour, if there was no reply. My mother-in-laws neighbour thankfully saw them and also she has proof on her camera what this Yodel driver did. What is the point of asking a customer to request where the want their flowers delivered, and as you can see from my order I requested they be left with a neighbour. l”

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Posted 7 years ago

“I ordered an orchid to be delivered to a friend for her birthday. I made the order 10 days in advance to be sure it arrived. The took my order and confirmed it would be delivered. It was not delivered on the requested day. No one contacted me. The next day i contacted them to enquire about it. They refunded 15% of the cost and said they could deliver the following day. I cancelled the order as my friend would be away. They refunded the full amount. The customer service was quite good and they did refund me but i did not have my flower delivered by this company which was very disappointing.”

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Posted 7 years ago

“well my flowers havent been delivered to the right place and you dont seem to be doing alot about it sooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo?”

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Posted 7 years ago

“after ordering the bouquet I was very disappointed to see them once they had been delivered. I feel as if I would have been better going to a super market to buy them. i hope other customers will read this feedback before using the website. When you are reliant on a product image to buy products through the internet, you can appreciate when when whats delivered isn't what you believe you have purchased.”

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Posted 7 years ago

“We sent these flowers to our neighbour for looking after our house while we were on holiday. They were left at the wrong house and this wan not discovered until we came back from holiday. The box they came in was soaked though and the presentation was not the best. Very disappointed.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews