Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,987 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were not delivered on the day even though I paid extra for morning guarantee delivery. The most disappointing fact was their lack of effort to fix this as they were taken to the wrong address and they didn't attempt to deliver them to the correct address until the following day. That is a day after the receiver's birthday - not good enough and I definitely would not recommend or use their services ever again. No apologies were offered and of course no refund although I didn't ask and that wouldn't have changed anything.”

Helpful Report

Posted 7 years ago

“Haven’t seen flowers but delivered late. Had email confirming delivery had been made on Saturday but they were not delivered until Monday which was too late. Won’t be ordering again”

Helpful Report

Posted 7 years ago

“What went wrong? My flowers never been delivered to right place, on tracking says has been left at reception but there isn't reception at the building so flowers and chocolate gone don't know where. Not happy”

Helpful Report

Posted 7 years ago

“Very poor flowers”

Helpful Report

Posted 7 years ago

“The flowers were ordered with an additional vase, despite charging us this was not delivered. We noted that they pride themselves on flowers lasting longer than others, on the same day my mother also received flowers from another supplier that are still going strong, the Serenata flowers are however well past their best. To top it of we followed up with Serenata flowers re the missing vase, they are going to refund the cost of the vase however it was ordered as particular colour to be a memory of the occasions, they are not able to supply the vase separately! Finally the complaints system is painful, after filing in a form online you receive an email however to reply you have to go back to the website and fill in another form rather than reply to the email with a case number or other more practicable approach that makes you feel as if they care.”

Helpful Report

Posted 7 years ago

“No attempt made to deliver flowers on date requested. Delivered day late having spent 24hrs at least in depot/DPD van, poor condition. Very disappointed recipient and customer. Customer service not interested in complaint. Told they were delivered. Totally ignore breach of contract re delivery of "perishable" goods. Used them several times before previously but never again. Seem very complacent, steer clear, far better companies out there.”

Helpful Report

Posted 7 years ago

“Some of flowers look past sell by date Too much green fillers and not enough flowers Could have got flowers locally for less and better quality”

Helpful Report

Posted 7 years ago

“Awful customer service. Do yourself a favour and go elsewhere”

Helpful Report

Posted 7 years ago

“Delivery failed.. and still waiting for someone to contact me back regarding my order as it was for a birthday”

Helpful Report

Posted 7 years ago

“Terrible flowers sent to my wife, a real derisory bunch which were lame and made the whole process of purchasing flowers as a nice gesture a pointless one!”

Helpful Report

Posted 7 years ago

“Difficult to comment on the product as it didn't arrive with no explanation, reason or apology. Tracking says "arrived at depot". Is that meant to satisfy me?”

Helpful Report

Posted 7 years ago

“Delivery to wrong address”

Helpful Report

Posted 7 years ago

“My flowers were delivered to my wife as a suprise. When she received them they was dying already and browning at the bottom.”

Serenata Flowers 1 star review on 10th May 2018

Helpful Report

Posted 7 years ago

“The flowers were delivered to the wrong hospital despite having the correct address. It took 3 days from the order to receiving them and I had to locate their whereabouts - no help from the company. I will certainly advise people not to use Serenata Flowers - extremely disappointing service.”

Helpful Report

Posted 7 years ago

“Due to be delivered on the 5th of May, not actually delivered until the afternoon of the 8th of May - not much point using a company that cannot be trusted to do what it says it will. :(”

Helpful Report

Posted 7 years ago

“I asked for flowers to go to a neighbour if not in but just left ourside if full sun roses had been affected not happy as no one listen to my request who would leave flowers outside in temp of 26 degree”

Helpful Report

Posted 7 years ago

“the flowers where left outside the basement flat and where not seen until the afternoon. They should have been delivered to the top flat. Weather i use your service again i am unsure.”

Helpful Report

Posted 7 years ago

“Flowers have not been delivered. Was promised delivery yesterday and they have still not been received by 8:32 pm today! Will not use you again!”

Helpful Report

Posted 7 years ago

“Placed the order on Thursday for next day delivery. Flowers got delivered Friday at 6:30pm! These flowers were for someone special. They got delivered too late. Now the flowers are in the box in the mailroom over a long bank holiday weekend.”

Helpful Report

Posted 7 years ago

“Ordered flowers on Wednesday for my aunt who losed her son . Still waiting on the delivery A disgrace as my credit card was charged right away. I live in Canada so was hoping to use this service more. Very unlikely now unless they prove me wrong and these flowers get delivered today,”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,987 reviews