Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,987 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For my wife's 40th birthday Flowers turned up looked like they were dieding .the roses were already droopy ,have brown on the petals and needed water. Thought we would give them a few days to pick up but that did not work You only have 3 days to report this Better off using a proper floist. Or inter flora .you will get beþer guilty flowers from them”

Helpful Report

Posted 7 years ago

“Flowers crushed, old and rotting, squashed in a too small box, vase broken disgraceful! Will never ever use again!”

Helpful Report

Posted 7 years ago

“Terrible experience. I booked same day delivery for flowers to be delivered urgently nearby, and received a note in the evening saying that they had not delivered the flowers but that they would upgrade the bouquet and deliver the next day. Fine so far despite the irrelevant offer as I had already paid for the largest bouquet out of the options. Three days later and no flowers have been delivered, with no contact from the company to explain this. There no phone number made available ANYWHERE for me to speak to a representative about this, and nobody has called me. I am furious and want a refund. Do not believe this is a genuine service at all and certainly do not recommend anyone else uses them.”

Helpful Report

Posted 7 years ago

“Flowers ordered for delivery yesterday to a leisure centre. Had email to say delivery failed, leisure centre told me that no one even attempted to deliver flowers. No attempt to deliver today at all as far as I am aware. Really really disappointed at appalling level of service. Feel that my money has been taken under false pretences and wonder if this is even a real company??”

Helpful Report

Posted 7 years ago

“I booked a funeral bouquet to go from your SE11 shop to an undertakers in SE11 for a funeral the following day. I would have liked to have spoken to someone but that is impossible on your web site. My ref was 218474017, annoyingly once the order was made I was concerned that they would arrive in time for the service the next day. I went to your web site and followed the procedure and e mailed my concern. The response was that my order had been put on hold until further notice and I then could not e mail as your site kept crashing!! Bottom line is my order was cancelled and I have to now wait 5 days before a refund which is nothing to the embarrassment I have now suffered at not sending flowers to a very important person in my life a dear friend and client with regards to her Mothers passing. I am very upset and would appreciate your reply Regards David Hicks”

Helpful Report

Posted 7 years ago

“I paid for my delivery to be made before 1030 am. Not only was it not delivered by that time but it was delivered in a sealed package. If flowers are being delivered they should be nicely presented to the recipient. Not happy with the service at all”

Serenata Flowers 1 star review on 6th July 2018

Helpful Report

Posted 7 years ago

“Delivery was left next door with no calling card left to explain this ! delivery email said flowers were delivered to my dress and not next door ! consequently my wife did not get her anniversary flowers until the next day terrible and incorrect communication I will never use again.”

Helpful Report

Posted 7 years ago

“Purchased flowers for my wife for our anniversary. I was told they would be delivered between 8am - 8pm. I contacted customer support at 8.30pm to see what had happened to my wife flowers. Recieved an email at 8.50 saying that my flowers had just been picked up and were on there way. They were delivered at 10.15pm. Totally unacceptable for anyone to wait till that time for a flower delivery. Won't be using again.”

Helpful Report

Posted 7 years ago

“I ordered flowers on 02 July 18 to be delivered on 03 July 18 for my wife on our anniversary. I had an email on 03 July to say flowers had been take to wrong depot. It is now Wed 04 July 18 at 14.30 hrs and still no flowers.”

Helpful Report

Posted 7 years ago

“The quality of the flowers received was very poor and did not match the images shown on the company's website. There was mould on the stems and leaves after a couple of days. The company were unwilling to discuss conpensation or a refund and just kept quoting their T&C's. Any decent company would want a customer's first experience to be a good one - obviously not Serenta Flowers.”

Helpful Report

Posted 7 years ago

“Im deeply disappointed with my purchase, let alone embarrassed. They had no water in when they arrived, there were 2 roses only! The other pathetic flowers were all wilted. The balloon wasn’t what I expect, it was more something that I could have bought in poundland. Im extremely upset and will never be using your company again.”

Helpful Report

Posted 7 years ago

“After several good orders from Serenata flowers the quality of the last bouquet sent was extremely poor; limp and broken flowers and an attempt made to bulk them up with lots of dried statice, very disappointing. Even more disappointing was the after service where they exonerated themselves from any responsibility. I will definitely not be using this company again.”

Helpful Report

Posted 7 years ago

“This Malta based operation, delivered half my order to my Father. I bought flowers and wine, but only the flowers arrived although the order confirmation said both had been delivered. My father was none the wiser when he took delivery - it was a surprise, so he didn't know what to expect. I only found out by chance when I spoke to my elderly mother a week later. I queried it with the company who said it was my fault for not contacting them within 3-days as per their T&C, and so they refused to speak to me/enter into any correspondence. They were happy therefore to take my money for something my elderly parents never received and then hide behind a T&C. Their order confirmation even said delivery is "Guaranteed by DPD"...…. but evidently not when they fail to deliver anything at all. So BEWARE, they will take your money and then hide behind their T&Cs when they fail to deliver the goods. I will get my money back as I bought on Credit Card, so I can initiate Chargeback procedures. They must also fail under Sale of Goods Act and ECommerce laws. My recommendation … use a reputable British firm not a Malta based entity.”

Helpful Report

Posted 7 years ago

“It is impossible to get a refund from this company because they make a decision and then just close the case. It is also not possible to contact them by phone - they just don't do it. The first delivery was in a very poor condition so birthday gift was spoilt. I wanted refund but had to accept another delivery a week later which was just as bad. This company is obviously giving some good service but their way of dealing with problems is awful. No telephone contact just email and so many automated responses you could scream. After 2 days of photographs and over 35 emails backwards and forwards they just closed the case! I even had a photo of the signature from the delivery driver to say that he would witness how poor they were for £40. He said he wouldn't pay £4.00 for them. What a way to run a business. They could have 100% customer satisfaction if they just changed a few things. So shortsighted but they are obviously making enough money not to care. Very annoyed about the whole episode.”

Serenata Flowers 1 star review on 30th June 2018

Helpful Report

Posted 7 years ago

“I ordered flowers for my daughter on Wednesday and she has not received them yet I would like my money back”

Helpful Report

Posted 7 years ago

“SERVICE was great updates on deliver brilliant price acceptable BUT flower when arrived brown petal on almost half of the roses stems were broken on the other flowers am very disappointed .as ususally the flowers have been first class .”

Helpful Report

Posted 7 years ago

“Ordered flowers for my niece upon the birth of her daughter. I selected her house address from the drop down menu. Flowers were delivered to the wrong house and left at their door. Therefore, they did not check to see if it was the correct person. Went 4 times to get the flowers and the door was never opened! Serenata said that the flowers could be collected in the other house! No refund! No apology! A bad company to deal with. Bad Customer service. Paid for the flowers and they were never received. A real nightmare of an experience. Keep well away from this company! They do nothing to help a situation get sorted. A really poorly managed company to do business with.”

Helpful Report

Posted 7 years ago

“Good afternoon I ordered from Serenata on behalf of my son and his cousins for a funeral. Ref 228453553. I was very disappointed as you had been recommended by my sister Mrs Linda Carr. The flowers did not resemble anything like the photo on the web site and I have to say I was embarrassed to admit they had come from my family. If it had of been possible I would have taken a photo to prove my point. However this was not possible . It is very unlikely that I will ever use Seneata Flowers again. Disappointed is an understatement. Mrs Dianne Ridley”

Helpful Report

Posted 7 years ago

“No flowers received at all! Missed the moment . Nothing to show for money spent . Total non event . Now friend feels guilty and wants to reimburse me for my surprise gift - not good”

Helpful Report

Posted 7 years ago

“Flowers didn't arrive until 6pm and were very badly damaged when they did arrive, the few stems that there were! I paid £35 for the flowers and upgraded to the deluxe option for my mother's 60th birthday as a special surprise however would have received better quality and more stems for around £10 from the supermarket. Very very disappointed. Will not be using again.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,987 reviews