Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,022 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 18%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 23rd September 2026

672

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was so pleased to find that this company did next day delivery as a unexpected family problem stopped me being able to go and buy flowers and deliver them myself for a special birthday so I ordered these the day before. The recipient of the flowers was so worried that I had paid a lot of money for them and how awful they were that they sent me a picture. To say that I was embarrassed is an understatement, they were awful, I ordered the Ratatouille Bouquet which had orange lillies and roses and an assortment of other flowers. The flowers were very limited for £29.99. There were no lillies in it, a few roses, a few stems with no flowers on the end and they were all wilting and in quite a sorry state. None of the flowers were in bud form. On the morning of delivery I received an email to say that I could track my order and it said that there were 200 deliveries before mine! No wonder they had wilted as they were delivered in a bashed up box with no water. I emailed Customer Services (Katie) and she just did not care less. I sent pictures and she said that on looking at the picture they had decided that the flowers were adequate for the price. At no time was there an apology, or an offer of another bouquet, part or full refund. I went back to her many times and told her what a state the flowers were in and that there were no lillies and she said that these had been substituted with roses, but there were no extra roses in the bouquet. I got so fed up with her 'couldn't care less' attitude and excuses and that they were not going to accept any responsibility that I asked her for details of someone who I could escalate it to as these flowers were not fit for purpose and I felt completely ripped off. She said that she wouldn't give me details of who to escalate to until I sent more pictures, she also wanted pictures of the stems which were now in the bin! There was no way that I was going to ask the person who received this awful bouquet that they had to go fishing in the bin for the stems and take more photographs so I've just let it go, but I will never ever buy from this company again, the flowers were awful and the service was awful. On reading all of the reviews below it seems that I am not alone, so something should be done about this company. Trading Standards maybe? Today I went and bought a beautiful bouquet for £8 in Tesco and gave it to the recipient of the awful bouquet to say sorry. It was twice the size and prettier and healthier than the Serenata bouquet which was nearly 4 times the price. Do not spend your money with these people! Awful flowers, Awful service.”

Helpful Report

Posted 6 years ago

“I cannot believe how these flowers came, heads fallen off, drooping, don’t buy them - received for my birthday from colleagues- awful! Looking at other reviews - I’m not alone, sent photo of the few ‘decent” flowers and was told they were ok! RUBBISH”

Helpful Report

Posted 6 years ago

“Flowers arrived in a crushed box. Roses died with three days and all other flowers died with 7 days. I did complain about the quality of the flowers, however was told that I needed pictures of the dead flowers within 5 days of delivery. Obviously they were only ment to last 5days. £40 with of flowers dead. Supermarkets £10 flowers 12days on and still going. Do not use this company.”

Helpful Report

Posted 6 years ago

“Having now read the reviews captured on this website, I wish I had not ordered flowers from this company. As with others, the flowers that arrived did not have any resemblance to those shown on the website. The Customer Service team continued to make excuses, saying that flowers can be substituted due to availability (which I understand). However, when the flower in question is the 'main' flower that forms part of the bouquet, then that is a bitter pill to swallow. Avoid like the plague!”

Helpful Report

Posted 6 years ago

“Avoid.... Ordered vibrant Sorbet £24.99 was sent a cheap very disappointing bunch of £3.99 flowers.that I could of got at Tesco .no lily's in the flowers & no substitute for them . Contacted company to complain by email with pics to show how bad the flowers were & they keep asking for more pics pretending they haven't received any pics .... so please think again before anyone waste any money I am very disgusted at how they can get away with such a RIP off.”

Serenata Flowers 1 star review on 20th June 2020

Helpful Report

Posted 6 years ago

“It took 5-6 days after ordering before delivery, Peony flowers were already open, Stock started to wilt day after delivery. Company were very unhelpful with our complaint, said it was 6 days after delivery before we contacted them and needed dated photos at 5 days post delivery! After countless emails with 5 different people, they refused to refer me to a manager and then just stopped responding. Certainly would NOT recommend this company”

Helpful Report

Posted 6 years ago

“Ordered flowers two days ago to be delivered today for my sister's birthday. Used the tracker which said they were out for delivery today and would be delivered between 8am and 8pm. It's now almost midnight and guess what... no flowers! Tracker still says "out for delivery". Unless the delivery driver is still driving round in circles lost then I'm presuming they were never out for delivery in the first place! Either that or they're still still sitting in the van waiting for deliveries to be finish tomorrow... in which case I dread to think what state they will turn up in. Judging from other reviews on here, I'm not holding out much hope. I was going to order more flowers for an upcoming anniversary but definitely won't bother. I'll get some supermarket flowers instead - much cheaper, better quality and at least I know I'll have them on time!!”

Helpful Report

Posted 6 years ago

“Very poor quality flowers delivered. Will not use company again”

Helpful Report

Posted 6 years ago

“Ordered flowers for my wife's birthday when they arrived they look nothing like the picture on website. The bunch ordered had 13 flowers but only 10 arrived. Complain to company and they send another bunch. They arrived and are worse than the original bunch. Will not be using this company ever again”

Helpful Report

Posted 6 years ago

“No complaints department or customer service department. The flowers on the website do not resemble what you get and no one to talk to if you have a problem. my friend paid £30 for a &3.99 bunch of shocking flowers dry and nothing like the picture she ordered”

Serenata Flowers 1 star review on 19th June 2020

Helpful Report

Posted 6 years ago

“It’s the first time I have had flowers from hear. I was so please with the box until i opened it the flowers were of extremely poor Quality and nothing like the picture £24.99 no note on it just a stick hanging out totally dreadful and nowhere to speak with if you have a complaint Garage flowers £3.99 worth shocking”

Helpful Report

Posted 6 years ago

“Usually pleased with the flowers...these were okay for three or four days. These photos are less than a week after delivery - they were £49.99...terrible waste of money. Roses all dead, freesias mostly gone over too.”

Helpful Report

Posted 6 years ago

“Firstly flowers never arrived on date that was given secondly flowers were all dead as pic shows thirdly customer service is an email no one will speak to you please please do not go here for flowers you will be disappointed”

Serenata Flowers 1 star review on 16th June 2020

Helpful Report

Posted 6 years ago

“Just received some flowers my partner ordered as a surprise for me,although I'm really pleased he was so thoughtful he was devastated at the state of them,he showed me a pic of what he ordered and I've got to say they are nothing like it,they are terrible,box also damaged but using yodel as a delivery compant I suppose we should be greatful they didnt end up over the fence,pointless contacting them judging by other reviews as it seems like they wont be bothered anyway...to avoid disappointment dont order from here”

Helpful Report

Posted 6 years ago

“Horrible, cheap flowers, cheap card, empty stick. No resulution - no refund. I can't believe a florist is involved in this company. Sylvia”

Helpful Report

Posted 6 years ago

“My family ordered an expensive bunch of flowers for my 60th when they arrived they looked like a small bunch of stems! Was so bad they went and bought a bunch of flowers from Tesco that looked 20 x better! Don’t waste your money!”

Serenata Flowers 1 star review on 14th June 2020

Helpful Report

Posted 6 years ago

“I ordered a bouquet of flowers for my mums 60th, when they arrived I was so shocked at how awful they were I thought they had got the order wrong, I contacted customer services and they told me there was nothing wrong with them, they have since ignored me and refuse to help. They are not cheap to buy and I had to go to Tesco to buy some flowers in the end because I was too embarrassed to give the ones I had bought from serenata. Worst company I’ve ever had to deal with.”

Helpful Report

Posted 6 years ago

“Sorry but not value for money, cost £40, but a fivers worth turned up”

Helpful Report

Posted 6 years ago

“Total rubbish so do not waste your money. Ordered well in advance of date required and paid for delivery before 10a.m. Nothing arrived and when we complained were told flowers were put in garage after the agreed time. Garage had never been opened so someone did not tell the truth. I hope someone enjoyed the chocolates and flowers because we didn't.”

Helpful Report

Posted 6 years ago

“Very disappointing. Out of the selection of flowers I ordered ‘darling delight’ which included roses, at £29.99, expressly because the recipient loves roses. When it arrived there wasn’t a single rose. When I complained Serenata relied on the term allowing them to substitute if any flowers weren’t available. It’s June and roses are abundant! I consider there to be a breach of Sales legislation as the flowers delivered did not match the description and photo on their web site. Also if they rely on the ability to substitute to this extent then there’s no point offering selections - they can just send out whatever they think, regardless of costs. I would NEVER use this company again, and advise anyone looking for flowers to go to a more reliable source.”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 6,022 reviews