Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use web site. Very pretty flowers at competitive prices. Free delivery and I got an e-mail when they had been delivered”

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Posted 7 years ago

“The flowers arrived in good time and the recipients said they were lovely”

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Posted 7 years ago

“Very efficient service and beautiful flowers”

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Posted 7 years ago

“On time 👍🏻👍🏻👍🏻”

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Posted 7 years ago

“I ordered some flowers for my mum, who hasn't been too well. They were delivered the next day and although I haven't seen them personally, my mum was made up with them and said they were beautiful. I had a text to say they were out for delivery and another one once they were delivered. I will definitely use Serenata Flowers again.”

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Posted 7 years ago

“My friend said they were lovely”

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Posted 7 years ago

“Although I didn't see the flowers I had a phone call from the recipient who said they were lovely, they were delivered on time. I was very pleased and will use Serenata again.”

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Posted 7 years ago

“Recipient of the flowers was happy. However I did not realise they would be sent in a box. All good thanks”

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Posted 7 years ago

“They were delivered on time, and my niece was very happy with the flowers. I know now that I would be happy to use the company again. Thank you.”

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Posted 7 years ago

“Fast delivery and beautiful flowers”

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Posted 7 years ago

“This is a review to correct my earlier one re 19/1/2018 funeral heart wreath. It has now come to my attention that the wreath had been misplaced by the funeral company. I have now seen a picture of the heart wreath and after three days Ican still see serenata provided a good service. Apologies for assuming it was Serenata's error it is unheard of for a funeral service provider to lose a wreath. Feel free to remove my earlier, now incorrect review.”

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Posted 7 years ago

“She absolutely loved the flowers! Said they smelled lovely too Delivered on time”

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Posted 7 years ago

“Living in Scotland I was sending flowers to my niece and husband in London and wanted a company I could rely on . Flowers are lovely and I was kept up to date with my order and delivery. . . Well done”

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Posted 7 years ago

“Sent flowers to my sister Ordered the evening before arrived the following day Fresh beautiful flowers packed in ice Still in bud within a few days Stunning bouquet Stunning bouquet”

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Posted 7 years ago

“Fantastic service and beautiful flowers”

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Posted 7 years ago

“Excellent communications and updates, lovely flowers, easy to order - will definitely use again! Thanks”

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Posted 7 years ago

“Good flowers but they might have been better off re delivered to someone more worthy of them !”

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Posted 7 years ago

“They did all they said they would. Our client was happy.”

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Posted 7 years ago

“Easy to choose and order. Quick delivery. Recipient very happy with plant. Would use Serenata again. Sue, Sydney”

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Posted 7 years ago

“Prompt delivery, email updates when out for delivery and when delivered so I knew the recipient received them. Flowers were beautiful and lasted 2 weeks.”

Serenata Flowers 5 star review on 22nd January 2018

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews