Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Deliver as promised - beautiful flowers”

Helpful Report

Posted 7 years ago

“Everything up to the point of delivery was spot on. Went downhill after that. I tried to track my order - this system did not work. Next day I was advised delivery attempt was refused. I knew this to be a lie. It transpired that delivery attempt was to the wrong address. This was not noticed until I had to repeat address - same as one given on original order I was offered a an upgrade of a more expensive order but seeing as I'd ordered a birthday cake at the same time I couldn't see the point so demanded my payment be returned, which I was told would happen in a few days. I do not recommend this supplier and would not use again. I am so disappointed and now have to explain to my cousin that I was not ignoring her special 70th birthday.”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“First class delivery service and good quality product supplied in pristine condition.”

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Posted 7 years ago

“This bouquet is absolutely gorgeous. I ordered them on a special offer so well worth the money. They arrived the next day . Ordering was simple and efficient. Have used this company many times. The flower stems always arrive in liquid so are very fresh.”

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Posted 7 years ago

“Was pleased with the next day delivery however half of the flowers have died already.”

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Posted 7 years ago

“I didn’t see the flowers having them sent the family said they were lovely.”

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Posted 7 years ago

“Flowers arrived in poor condition and died two days after arrival.”

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Posted 7 years ago

“Excellent service, the best I have experiences in terms of being there on time and with the right flowers, I recommend for time, service and value for money”

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Posted 7 years ago

“Easy to order and liked the tracking facility. Flowers gorgeous and cheered up the received 100%.”

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Posted 7 years ago

“The recipient of the flowers I ordered said they were absolutely wonderful. I'm very pleased with the service I have received.”

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Posted 7 years ago

“Good customer service prompt and efficient! No idea what flowers looked like though!!”

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Posted 7 years ago

“My friend said the flowers were beautiful. They arrived on time.”

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Posted 7 years ago

“I ordered a beautiful heart for a close relatives funeral on 19/1/2018 two days ago. I am utterly devastated that at the crematorium it was not present with all other tributes to my loved one. It made a difficult time harder and embarrassed me as mine was missing. I checked my order details which were correct and paid extra for early delivery. I am currently grieving but when I am ready will investigate further and if neccesary take legal advice. Wish I had stayed with Interflora and will always regret using Serenata”

Helpful Report

Posted 7 years ago

“When I ordered flowers for a funeral I ordered them 4 days before needed just so there was no doubt,I gave the name,date AND time so the flowers would be there but what do know the flowers did'nt turn up,we left the cemetery at 1-30 pm,the funeral was at 11am and they had'nt arrived by the time we left,I got a text later to say they were delivered at 15-32,that was a lot of good ,I did'nt see them and nor did anyone else. when I got home I went online to complain and there is a message saying something about a premium payment to make sure they get there on time,I did'nt see that before and why,when the order was submitted AND accepted did'nt anyone let me know this,why would I spend £32-98 on something I was'nt certain of,I would have paid the extra money,as would anyone with any sense,really VERY disappointed,have another funeral there in 2 weeks but won't be getting flowers from your company”

Helpful Report

Posted 7 years ago

“My friend was delighted with the flowers”

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Posted 7 years ago

“My son ordered flowers to be delivered to me on Sunday 14th January, the flowers never arrived despite the fact that the tracker system says they were delivered”

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Posted 7 years ago

“I didn't see the flowers, but my friend was very pleased with them, and they were delivered on the day I expected.”

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Posted 7 years ago

“Brilliant service. Kept updated on the deliveries. Both friends extremely happy with the bouquets.”

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Posted 7 years ago

“It made the recipent very happy”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews