Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, the best I have experiences in terms of being there on time and with the right flowers, I recommend for time, service and value for money”

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Posted 7 years ago

“Easy to order and liked the tracking facility. Flowers gorgeous and cheered up the received 100%.”

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Posted 7 years ago

“The recipient of the flowers I ordered said they were absolutely wonderful. I'm very pleased with the service I have received.”

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Posted 7 years ago

“Good customer service prompt and efficient! No idea what flowers looked like though!!”

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Posted 7 years ago

“My friend said the flowers were beautiful. They arrived on time.”

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Posted 7 years ago

“I ordered a beautiful heart for a close relatives funeral on 19/1/2018 two days ago. I am utterly devastated that at the crematorium it was not present with all other tributes to my loved one. It made a difficult time harder and embarrassed me as mine was missing. I checked my order details which were correct and paid extra for early delivery. I am currently grieving but when I am ready will investigate further and if neccesary take legal advice. Wish I had stayed with Interflora and will always regret using Serenata”

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Posted 7 years ago

“When I ordered flowers for a funeral I ordered them 4 days before needed just so there was no doubt,I gave the name,date AND time so the flowers would be there but what do know the flowers did'nt turn up,we left the cemetery at 1-30 pm,the funeral was at 11am and they had'nt arrived by the time we left,I got a text later to say they were delivered at 15-32,that was a lot of good ,I did'nt see them and nor did anyone else. when I got home I went online to complain and there is a message saying something about a premium payment to make sure they get there on time,I did'nt see that before and why,when the order was submitted AND accepted did'nt anyone let me know this,why would I spend £32-98 on something I was'nt certain of,I would have paid the extra money,as would anyone with any sense,really VERY disappointed,have another funeral there in 2 weeks but won't be getting flowers from your company”

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Posted 7 years ago

“My friend was delighted with the flowers”

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Posted 7 years ago

“My son ordered flowers to be delivered to me on Sunday 14th January, the flowers never arrived despite the fact that the tracker system says they were delivered”

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Posted 7 years ago

“I didn't see the flowers, but my friend was very pleased with them, and they were delivered on the day I expected.”

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Posted 7 years ago

“Brilliant service. Kept updated on the deliveries. Both friends extremely happy with the bouquets.”

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Posted 7 years ago

“It made the recipent very happy”

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Posted 7 years ago

“I sent these flowers to a friend, therefore I did not see them . She assures me they are beautiful.”

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Posted 7 years ago

“My friend was thrilled with her flowers. The service from Serenata Flowers was excellent, delivery next day even though I didn’t order until 9pm the previous evening.”

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Posted 7 years ago

“Very easy and quick website. Nice text updates on delivery. Will use again .”

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Posted 7 years ago

“Quick and efficient service”

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Posted 7 years ago

“Item delivered as requested. Recipient claimed they were lovely”

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Posted 7 years ago

“Very efficient and user friendly service. Would recommend!”

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Posted 7 years ago

“Flowers were beautiful and reasonably priced for the size. I ordered the day before i needed them and they arrived on time”

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Posted 7 years ago

“The flowers were ok but the delivery let them down..They did not knock at the door, or ring the bell, just left the flowers lying on the step..Only pure luck they were found! Not happy...”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews