Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

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“Gorgeous flowers.great service ..”

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Posted 7 years ago

“excellent flowers. excellent service - thank you!”

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Posted 7 years ago

“Serenata Flowers made ordering from overseas very easy, delivery was prompt and arrangement was as expected from the picture online.”

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Posted 7 years ago

“Always beautiful flowers. They last 2-3week. Have sent your flowers around the country. Always fab and delivered on time. From a florist”

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Posted 7 years ago

“Beautiful flowers. I did however have to change the bouquet. Didn't mind this as i knew it was last minute. However when you ring please leave a number for urgent return calls that are needed.”

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Posted 7 years ago

“They delivered my gift”

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Posted 7 years ago

“Sister in law was delighted with flowers”

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Posted 7 years ago

“Smooth ordering and delivery, Recipient very pleased.”

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Posted 7 years ago

“Excellent delivery serice, beautiful flowers 2/3 had cards with message etc (1 didn't so disappointing)”

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Posted 7 years ago

“Good bunch of flowers delived on time”

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Posted 7 years ago

“Fantastic flowers lasted nearly 6 weeks just received a second lot”

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Posted 7 years ago

“Amazing service, great communication, fast and free delivery”

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Posted 7 years ago

“I paid for same day delivery and the flowers went after two days. Poor communication with no clear answers by emails.”

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Posted 7 years ago

“2 orders both delivered on time and the flowers were beautiful thank you”

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Posted 7 years ago

“Poor value - £25 bouquet looked like it cost £10 at most and one of the flower heads had fallen off - took ages to get agreement of a refund”

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Posted 7 years ago

“My daughter in law was absolutely delighted with the unusual flowers.”

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Posted 7 years ago

“Was delivered as per advised time and bouquet was perfectly presented Will definitely be using again”

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Posted 7 years ago

“First of all communication is good but quality of flowers poor roses going brown day they were delivered.looked like Yodel had been playing football with the box as it was crushed and holed..flowers did not look like what was advertised”

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Posted 7 years ago

“Always very good on the communication and delivery is prompt and very efficient. Always recommend their service.”

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Posted 7 years ago

“Dreadful service. Next day day delivery joke. Disgraceful communication. Avoid this company at all costs.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews