Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful choice of arrangements, the company kept me well informed on my delivery including when the flowers had been dispatched and delivered , Excellent choice of extras, I ordered the vase as an extra , what a brilliant idea, I only wish you delivered In my area I would definitely only use this company for all my flower requirements”

Helpful Report

Posted 7 years ago

“Recipient said flowers very beautiful. With no delivery charge and I was kept informed regarding delivery”

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Posted 7 years ago

“Easy to use, lovely flowers, friend very happy, excellent delivery, would use again ..”

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Posted 7 years ago

“Bought a beautiful bouquet for my Grandmothers birthday. Excellent choice - excellent prices - excellent service. Thanks!!”

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Posted 7 years ago

“It was so easy to order the flowers on line. I was kept updated on the delivery aspects of the bouquet even right up to the door. Once again my friends were really pleased with their bouquet. I shall definitely be recommending you to all my friends.”

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Posted 7 years ago

“Easy to use and I was kept well informed about the delivery.”

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Posted 7 years ago

“Ordered some lovely flowers with free next day delivery to a place of work. I was kept updated on the progress of the order via email and notified when delivered. Definitely will use again”

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Posted 7 years ago

“Delivery was on time but they have left the box front of the door and didn't even ring the bell or knock the door there were 2 people at home that time ! And also all the roses were old and nearly dead as you can see on the photos ! I have paid for the old flowers ! It was my first and last time to use serenata-flowers and won't order from them anymore !”

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Posted 7 years ago

“Gorgeous flowers.great service ..”

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Posted 7 years ago

“excellent flowers. excellent service - thank you!”

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Posted 7 years ago

“Serenata Flowers made ordering from overseas very easy, delivery was prompt and arrangement was as expected from the picture online.”

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Posted 7 years ago

“Always beautiful flowers. They last 2-3week. Have sent your flowers around the country. Always fab and delivered on time. From a florist”

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Posted 7 years ago

“Beautiful flowers. I did however have to change the bouquet. Didn't mind this as i knew it was last minute. However when you ring please leave a number for urgent return calls that are needed.”

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Posted 7 years ago

“They delivered my gift”

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Posted 7 years ago

“Sister in law was delighted with flowers”

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Posted 7 years ago

“Smooth ordering and delivery, Recipient very pleased.”

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Posted 7 years ago

“Excellent delivery serice, beautiful flowers 2/3 had cards with message etc (1 didn't so disappointing)”

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Posted 7 years ago

“Good bunch of flowers delived on time”

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Posted 7 years ago

“Fantastic flowers lasted nearly 6 weeks just received a second lot”

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Posted 7 years ago

“Amazing service, great communication, fast and free delivery”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews