Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,981 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,981 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful service. Next day day delivery joke. Disgraceful communication. Avoid this company at all costs.”

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Posted 7 years ago

“These flowers were for my mums birthday and they said they were left on the doorstep of her home. She never received them and living in a remote area they definetly weren’t taken. Despite notifying them after an initial email 4 days later I have not heard from them and will never use them again.”

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Posted 7 years ago

“Flowers only lasted 4 days”

Serenata Flowers 2 star review on 18th January 2018

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Posted 7 years ago

“I've used Serenata for years as I routinely work away from home. I've only once ever had a problem with a delivery (delivery broke the vase dropping the flowers over a wall) and they more than compensated with an amazing delivery the next day. Otherwise they've never been late, always delivered high quality flowers in their prime and always followed the (sometimes very specific) delivery instructions. Serenata routinely make my wife and my mum smile and for that I love them.”

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Posted 7 years ago

“On-line interface very easy to navigate - wide selection with suggestions. Physical follow through with delivery and delivery advice exceptional. Overall a pleasing commercial transaction. Note: I live in Sydney, Australia and ordered sympathy flowers for relatives funeral. All went as planned. Thankyou Serenata Flowers...”

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Posted 7 years ago

“The flowers were well presented and have lasted well so far; however, I paid extra for a bulk up and could not see the difference, I feel the extra was not worth it”

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Posted 7 years ago

“Delivered right on time, but recipient felt flowers had seen there best before date & wasnt up to previous experiences.”

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Posted 7 years ago

“The bouquet I ordered was very disappointing, I ordered the Deluxe bouquet and it firstly arrived in a box which seemed strange but then when it was opened it was really very small and a couple of the flowers were actually dying. This was for my mums birthday and it was quite embarrassing”

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Posted 7 years ago

“Flowers were lovely. If they had arrived on time and not 2 days late it would have been better. Feeble excuse given for delay. Not happy at all.”

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Posted 7 years ago

“Disapointed with the flowers purchased, not like as shown on website. Not good value. The service was good though regarding ordering and delivery. I would not order again.”

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Posted 7 years ago

“When the flowers arrived the box was quite badly bashed and damaged, also the flowers inside had started to turn brown and dry out on the tips of the petals. I have used serenata flowers in the past and i am hoping this is a one off.”

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Posted 7 years ago

“The delivery was great, but the flowers had a lot of heads missing and some of the flowers looked like they were nearly dead”

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Posted 7 years ago

“I ordered flowers for my friends 60th birthday and paid for guaranteed courier delivery on 12th. They did not get delivered until 13th and didn't look as nice as expected. Indeed I cannot see them lasting long. It actually looks as though I forgot her birthday and ordered them as an after thought as everyone else had them delivered on the day. I am seriously disappointed.”

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Posted 7 years ago

“Excellent delivery service (next day for a Sunday delivery) but unfortunately the flowers received were of very poor quality”

Serenata Flowers 1 star review on 14th January 2018

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Posted 7 years ago

“Beautiful flowers, but your delivery service leaves a lot to be desired, they made no effort to deliver the flowers to me, even though I was at home awaiting delivery. The flowers were delivered 6 doors away from me and being disabled I could not go and collect them, this led to great stress as I had to call on a friend to change their plans in order to drive 10 miles to come to my assistance. Very unimpressive delivery which has a very negative impact on the likelihood of repeat business from me. Price and quality of flowers were top class - pity about your choice of delivery courier.Worth thinking about this as it is damaging your business.”

Helpful Report

Posted 7 years ago

“I thought value for money was poor.Bouquet was smaller than expected for money paid.”

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Posted 7 years ago

“Left outside front door although recipients were in the flat all day. Not seen until following morning, flowers were droopy, hardly any water. Died in two days. Extremely disappointed. These were for a bereavement. Would not use this company again. Waste of money.”

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Posted 7 years ago

“Absolutely delighted with the service, not to mention the beautiful flowers that my sister received for her birthday. I've been singing your praises find all the lovely personal comments both amusing and very refreshing. Makes you feel special. I will definitely be using you again and my sister also says she would recommend you. Thank you so much”

Helpful Report

Posted 7 years ago

“The ordered flowers were for a wedding anniversary on the 6th January as were two bouquets that came from other suppliers. Whilst the two bouquets have held their colours and shapes the roses in the Serenata order turned brown a few days ago. That is very disappointing. So, I cannot give more than two stars. I may say that, otherwise, the delivery was on time and the packaging was excellent.”

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Posted 7 years ago

“Very little for your money and browning on the flowers.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,981 reviews