Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,981 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,981 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

668

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“less flowrs than I paid for these grandissimo for my mums funeral would nevet order again didnt even look healthy x”

Helpful Report

Posted 7 years ago

“I didn’t want a bunch of flowers delivered in a box and expected to receive a bouquet. The quality is that of any supermarket flowers for much more money. Very disappointing”

Helpful Report

Posted 7 years ago

“The flowers were not value for money. Over priced and disappointing”

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Posted 7 years ago

“When I received the flower I was so delighted, they were beautiful. Unfortunately within 4 days they were dead, what a shame.”

Helpful Report

Posted 7 years ago

“Arrived day late.somehow seems my order was for 2 bunches instead of 1,wasn't able to amend order because was already with carrier- impossible because of timescale,and was a day late impossible to speak to anyone. Whole process irritating,frustrating,stressful and very costly, spent £54 instead of £25. Disgraceful,to be avoided.”

Helpful Report

Posted 7 years ago

“Flowers were to be delivered on 6th January, eventually received late on 8th January. Not impressed, won't be using them again!”

Helpful Report

Posted 7 years ago

“I paid extra for same day delivery and the flowers for some day delivery were more expensive than next day dekivery ones. Flowers never got delivered the same day and I had to wait until the mon for my feinted flowers to be delivered. When they were eventually delivered and she text me thanking me, and sent me a picture, I was horrified as they were nothing like the ones I had chosen, and didn’t look good value for money, considering I had paid £41 I won’t be using this flower service again.”

Helpful Report

Posted 7 years ago

“Firstly the flowers should have been delivered on Sunday as it was a 40th Birthday the Courier said he had taken the flowers to the address at 8.30pm But these were refused Both my Daughter and Son in Law said no one had gone to their Address Made enquiries the morning after as Tracking off line so unable to check details The Company said they would re deliver Ok a day late but at least My Daughter would receive them In my Opinion the flowers ordered are nothing like the flowers received A DAY LATER I have sent in a Complaint but told in the Company's opinion the Flowers are in good condition This does not have me faith to Order again I will be using Prestige Flowers from me on What do you think of the Website photo The one now delivered to my Daughter Would be to know?”

Helpful Report

Posted 7 years ago

“You charged me the following day for a card o didn’t order and didn’t even write anything in it”

Helpful Report

Posted 7 years ago

“3 out of the 12 red roses delivered were dead even before they were put in a vase”

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Posted 7 years ago

“Not delivered on day ordered for nor next day heard nothing on third day. Promised £3 refund but very disappointing. Will not use again. Will my order ever be delivered? Four days at least for a golden wedding anniversary, not good enough!”

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Posted 7 years ago

“A beautiful bunch of flowers but they were left on the doorstep when I asked for them to be left with a neighbour if the recipient was not in.”

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Posted 7 years ago

“Some of the flowers are weathered looking”

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Posted 7 years ago

“Booked a same day delivery for a Saturday, now Monday PM and still no news about the delivery”

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Posted 7 years ago

“Apparently the flowers inside the box were lovely, but the outer box casing was squashed and ripped, the flowers had obviously tipped over and the card was soaking wet. A bit disappointing when the delivery already looks like the dog has had a go at it first! Maybe you should speak to the couriers concerned.”

Serenata Flowers 3 star review on 8th January 2018

Helpful Report

Posted 7 years ago

“The flowers were all wilting head of roses was lose in the box the box was soaked the stems where like mush.”

Helpful Report

Posted 7 years ago

“Not happy,i ordered a vase which didn't arrive and half of the flowers had already wilted, extremely dissapointed.....”

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Posted 7 years ago

“I have used then 3 times first two times excellent quality and service - this time (Christmas flowers for my mum) awful. Terrible quality and quantity and non existent customer service. I've submitted a complaint twice (first just after Christmas) and heard nothing! I've waited this long to submit review as I'd hoped they'd redeem themselves but to no avail.”

Helpful Report

Posted 7 years ago

“Lovely flowers arrived on time but was disappointed with the size of the basket when it arrived especially as I paid extra for the bigger size.”

Helpful Report

Posted 7 years ago

“I ordered funeral flowers for my Aunt and when they arrived the heads of flowers off in box / cards wet .. the boxes soaking wet. Delivery driver did not handle with any care. Will not order again .. felt let down”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,981 reviews