Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,981 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,981 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

668

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was on time but the flowers were absolutely awful. Basically dead and full of just leaves. There was about 6 flowers in total in the bunch”

Helpful Report

Posted 7 years ago

“The flowers were ordered for Christmas and arrived on the chosen delivery date at 3pm. The recipient was thrilled with them. They were very fresh and a beautiful bouquet (Aztec sun deluxe). This was my first purchase, but I will definitely be using Serenata again!....great service/flowers thank you!”

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Posted 7 years ago

“Flowers never arrived. I ordered flower for my granny for Christmas Eve and they never arrived. Think its unprofessional and sad.”

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Posted 7 years ago

“Great choice of flowers, very easy ordering. Kept me updated with emails until and upon delivery. No fault, great service. would reccommend and use again.”

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Posted 7 years ago

“The photo looked lovely however the stems delivered had a number of broken amongst them and what looked liked replacement flowers, they seem value for money on the website but I think I shall pay a bit more and go back to my usual online florist.”

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Posted 7 years ago

“They were delivered on time and looked lovely. They were easy to order and I was very happy with the service.”

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Posted 7 years ago

“Flowers were delivered on time that was great but the flowers were either brown or dead really disgrace as it was my wife’s birthday and wanted it special so I am not pleased I have complained and STILL WAITING. For a response from you , ?”

Serenata Flowers 2 star review on 2nd January 2018

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Posted 7 years ago

“Good service but shame they don't deliver the day after New Year's Day.”

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Posted 7 years ago

“The flowers were delivered upside down, the water had poured out and ruined the flowers and leaves. The flower box was completely sodden. I cannot understand how flowers could be delivered in such a state.”

Helpful Report

Posted 7 years ago

“The flowers looked lifeless. I was honestly not expecting that the flowers to look so old and dead. It was a supposed to be birthday flowers for my mum, but I was too ashamed to give it to her.”

Helpful Report

Posted 7 years ago

“I looked for a company that could deliver the next day. (30th December). This was important as I was due to visit my parents on that day for a late Christmas but they had to postpone due to illness. I therefore want something delivered to cheer them up. I had a notification that the hamper had been delivered. However, it was not to my parents.... I am still trying to find out where it has gone.... Meanwhile the nice thought has rather lost its point.... There is no phone number (that I can see) to speak with anyone. This means customers are obliged to swirl around in automated email hell.... V disappointing”

Helpful Report

Posted 7 years ago

“Flowers was not fresh and delivery service was shocking they didn’t knock they just left be hind the gate even tho I stated on instructions to knock not worth what I paid not happy with the service at all”

Helpful Report

Posted 7 years ago

“Absolute rubbish company. Was looking to buy flowers from my Mum and saw that these fraudsters had next day delivery. There was even an option on their website to see if they could do next day delivery to the intended recipient and no issues were raised. They took my money and on the day the flowers were supposed to be delivered, I received an email to say there was a problem with the courier and then exactly one minute later, another email came in saying the flowers wouldn`t be delivered as they don`t do next day delivery to Northern Ireland. So, instead of showing good will and delivering the flowers free of charge, they took the weasely way out and claimed terms and conditions. Will be using Interflora from now on as at least you can trust Interflora to do the job.”

Helpful Report

Posted 7 years ago

“Dreadful! I only gave a star because I HAD to. They were delivered to my elderly grandmother and immediately disintegrated. I found out a week later but Serenata can do nothing because I found out too late (by 24 hours)”

Helpful Report

Posted 7 years ago

“In the end, they did the right thing by acknowledging the bouquet sent was well below standard and refunded the cost after realising a replacement would be inappropriate. Their website was too cumbersome to enable easy communication which regrettably increased the frustration in getting resolution to the original problem. I would suggest that there should be a feedback/communication path without having to go via a "no-reply" route. As the bouquet had been ordered as a thank you to our hosts for inviting us as their house guests over New Year, no real damage was done, as recounting the story of the problem, and our purchase of replacements flowers in our village store to compensate, was the subject of good humour over a glass or two of champagne as we waited for 2018 to arrive. We did acknowledge the caring and generous response of Serenta Flowers once we got to them. So, all's well that ends well with no damage done to our festivities or to the possibility of us using them again, hoping sincerely that they get their quality failure/response system sorted! A second such experience would kill our willingness to trust them with a further commission.”

Helpful Report

Posted 7 years ago

“Quick delivery, wrong card sent so person didn’t know who sent them!”

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Posted 7 years ago

“Ihave already sent a review.My friend has just sent me another photo of the flowers she received on the 29/12/17 and as you can see they are dead. Very disappointed and will not be using your company again”

Helpful Report

Posted 7 years ago

“Sent flowers to a friend. When she received them roses wherepoor. One had freeze burn and the other had petals about to fall off .”

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Posted 7 years ago

“a little disappointed as there seemed to be more foliage than actual flowers. they were delivered rather late in the day which meant the recipients were out. However the vase was good value.”

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Posted 7 years ago

“Appalling service and correspondence in relation to flowers ordered for my step brothers funeral. The flowers are late with no explanation and no refund being ordered. Horrible service.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,981 reviews