Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,981 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,981 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

668

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS COMPANY As others have said..I will choose a UK based company next time.. I tried to amend my order & delay it... more than 24 hrs before delivery. They gave me details about my trying to amend less than than I knew to be false.. I was in time.. & the web page allowed it ... But by the time my request was picked up...they said too late.. Crazy when a simple email or phone call could have delayed my flowers. It was the biggest bunch available so about £40 !! They were left on a doorstep!! At an empty house..If the bouquet was made up more than 24 hrs beforehand . ..no wonder they arrive half dead.. My family will arrive home tomorrow with DEAD flowers on their doorstep!!! Thanks Serenata....cost me this amount to go in the bin.!! Disappointed doesn't”

Helpful Report

Posted 7 years ago

“The flowers arrived as promised. They looked quite nice when they arrived but unfortunately, within 3 days they were looking very tired and wilty. I would have expected the flowers to have lasted and maintained their bright and beautiful appearance for at least a week.”

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Posted 7 years ago

“The size of the bouquet was small and discounting for the price compared to other company’s. The price did not include delivery so I couldn’t even make that excuse for them!”

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Posted 7 years ago

“Lovely white flowers for a wedding anniversary gift right after Christmas.”

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Posted 7 years ago

“Completely different flowers arrived, completely different wrapping, ordered deluxe for over £60 and the flowers arrived were a lot smaller bunch. No help at all when complained, very unsympathetic with the needs of the buyer. Yes some flowers can change due to seasons but whole order was different and they fob you off with their ‘terms & conditions’ well where’s the loyalty to their customers? Will not buy from these again. Truely disappointed customer.”

Serenata Flowers 1 star review on 29th December 2017

Helpful Report

Posted 7 years ago

“Very disappointed flowers ordered were not delivered as ordered”

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Posted 7 years ago

“Beautiful flowers. Excellent service. User friendly website.”

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Posted 7 years ago

“Total lack of service or interest when flowers left at wrong address despite have the correct name and address and having my name, the name of the person to whom they were intended and two of my phone numbers, landline and mobile.”

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Posted 7 years ago

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Posted 7 years ago

“Delivery fine flowers looked after well but all dead within four days very poor flowers from other company I usually use last a good three weeks sometimes longer”

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Posted 7 years ago

“Fast effiecient did what it said in the tin. Flowers delivers next day, despite short notice and the last shopping day before christmas”

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Posted 7 years ago

“Terrible service. Flowers never delivered.”

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Posted 7 years ago

“Flowers delivered to the wrong address and the flowers themselves were well past their sell-by date. The only good comment I can make is that they immediately agreed to refund the cost.”

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Posted 7 years ago

“A reply to my previous emails would be greatly appreciated. I would like to know the name of the Courier service that you used. bjs”

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Posted 7 years ago

“Ordering and delivery process were excellent. I ordered the same Christmas bouquet for three different recipients and all were delivered by lunch time. One of them was for my mum, so I got to see the flowers for myself on Christmas Day, and I have to say I was very disappointed at how few flowers there were for £30. The bouquet was mainly made up of foliage.”

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Posted 7 years ago

“Recipient wasn't in when delivery was made. No card put through door and no sign of flowers!!”

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Posted 7 years ago

“I asked when booking that delivery person be patient as my mother is 88 a little deaf and may take a while to answer the door,but they left the flowers in a meter cupboard and did not even leave a note to say they were in there.She doesn't go to the cupboard very often so it was only by chance she found them on the day.The flowers were of good quality and well presented.”

Helpful Report

Posted 7 years ago

“The courier delivered our flowers to the incorrect address. Although customer service were very speedy in responding to my emails they did not offer to send another bunch and they did not offer a refund; I was told that the courier company would need to interview the driver. When I asked for a refund I was told that this would be okay. I am waiting to see if this appears in my account over the next few days.”

Helpful Report

Posted 7 years ago

“Prompt delivery, notification of arrival and receiver very pleased with basket of flowers.”

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Posted 7 years ago

“Ordering was easy. Communication as to the status of my order was more than adequate.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,981 reviews