Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers brown and dying or dead. Ordered the bright perky ones from the website and got brown dying ones. They said photo showed flower of 'usual standard'. Queried appropriateness of 'dead' as usual standard and explained that this was not the description on website, contravening consumer rights legislation. Seems that this is not an isolated case from other feedback here. Still fighting for refund.”

Helpful Report

Posted 8 years ago

“I ordered flowers to be delivered in time for my daughters birthday, I received an email to say they had been delivered, only to find out they hadn't been. When I contacted you, you informed me that they hadn't been delivered . You did deliver the next day and refunded 15% of cost, but unfortunately you let me down, and more importantly you let my daughter down”

Helpful Report

Posted 8 years ago

“Terrible service! Still have not replied to my e-mails 10 days later and waiting. Also, ordered some sympathy flowers and still have not been delivered and it has been 7 days. Really surprised as a friend of mine had said this company was good. Never again will I order from Serenata. John Lewis is the only place to go for fabulous customer service.”

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Posted 8 years ago

“The plant arrangement I had delivered to my parents was damaged in transit and all the plants were loose. Sent a message to say how upset my mother was and got a standard email asking me to send a picture of state of the flowers were on arrival - this is impossible as my mother had replanted the plants and they weren't flowers delivered but PLANT arrangement. Very disappointed”

Helpful Report

Posted 8 years ago

“They didn’t show up!! Sent an email, no response. It was only after a managed t contact someone on Facebook messager I got an answer. Offered to send them out again... it’s a bit pointless 7 days later. Just don’t use this company. Total wast of time and money..... you have been warned”

Helpful Report

Posted 8 years ago

“I read the negative reviews but still trusted them I ordered same day flowers at approx 5am in the morning. They were NOT delivered and I am currently wait to receive a refund to my bank account”

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Posted 8 years ago

“The flowers were meant to be delivered on 27th but they never arrived. I don't know who they were delivered to or who received them as Alice was not in on the 28th so i don't know where they went. As of now, no idea what happened and i am so angry and will never recommend your service to anyone. I will be asking for a refund because service that was advertised is not what you do!!!!”

Helpful Report

Posted 8 years ago

“DO NOT USE THIS COMPANY As others have said..I will choose a UK based company next time.. I tried to amend my order & delay it... more than 24 hrs before delivery. They gave me details about my trying to amend less than than I knew to be false.. I was in time.. & the web page allowed it ... But by the time my request was picked up...they said too late.. Crazy when a simple email or phone call could have delayed my flowers. It was the biggest bunch available so about £40 !! They were left on a doorstep!! At an empty house..If the bouquet was made up more than 24 hrs beforehand . ..no wonder they arrive half dead.. My family will arrive home tomorrow with DEAD flowers on their doorstep!!! Thanks Serenata....cost me this amount to go in the bin.!! Disappointed doesn't”

Helpful Report

Posted 8 years ago

“The flowers arrived as promised. They looked quite nice when they arrived but unfortunately, within 3 days they were looking very tired and wilty. I would have expected the flowers to have lasted and maintained their bright and beautiful appearance for at least a week.”

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Posted 8 years ago

“The size of the bouquet was small and discounting for the price compared to other company’s. The price did not include delivery so I couldn’t even make that excuse for them!”

Helpful Report

Posted 8 years ago

“Lovely white flowers for a wedding anniversary gift right after Christmas.”

Helpful Report

Posted 8 years ago

“Completely different flowers arrived, completely different wrapping, ordered deluxe for over £60 and the flowers arrived were a lot smaller bunch. No help at all when complained, very unsympathetic with the needs of the buyer. Yes some flowers can change due to seasons but whole order was different and they fob you off with their ‘terms & conditions’ well where’s the loyalty to their customers? Will not buy from these again. Truely disappointed customer.”

Serenata Flowers 1 star review on 29th December 2017

Helpful Report

Posted 8 years ago

“Very disappointed flowers ordered were not delivered as ordered”

Helpful Report

Posted 8 years ago

“Beautiful flowers. Excellent service. User friendly website.”

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Posted 8 years ago

“Total lack of service or interest when flowers left at wrong address despite have the correct name and address and having my name, the name of the person to whom they were intended and two of my phone numbers, landline and mobile.”

Helpful Report

Posted 8 years ago

Helpful Report

Posted 8 years ago

“Delivery fine flowers looked after well but all dead within four days very poor flowers from other company I usually use last a good three weeks sometimes longer”

Helpful Report

Posted 8 years ago

“Fast effiecient did what it said in the tin. Flowers delivers next day, despite short notice and the last shopping day before christmas”

Helpful Report

Posted 8 years ago

“Terrible service. Flowers never delivered.”

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Posted 8 years ago

“Flowers delivered to the wrong address and the flowers themselves were well past their sell-by date. The only good comment I can make is that they immediately agreed to refund the cost.”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews