Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,981 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,981 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

668

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time and recipient was over the moon with them they were beautiful”

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Posted 7 years ago

“I was not happy with the delivery time I requested for a before 10:30am and did not receive till after 18:00 hrs”

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Posted 7 years ago

“Excellent service, easy website and beautiful flowers.”

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Posted 7 years ago

“Easy website site fabulous service, beautiful flowers.”

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Posted 7 years ago

“Failed to deliver on time, day late on my anniversary! Also only informed me of the delay once I chased them! Very disappointing to not be able to even speak to anyone, all feedback via email!”

Helpful Report

Posted 7 years ago

“The courier tried to deliver shipment app. 08:30 p.m. to the office. Then we changed the delivery address to our privete. Unfortunetly flowers were not delivered at all. Customer service will not do the refund. Customer serive is not able to find a solution.”

Helpful Report

Posted 7 years ago

“Paid £50 for a pathetically small Christmas bunch in a glass bowl. 5 red roses (2 squashed) and 4 apples (1 which was not attached and bass started to rot. Two random sticks sticking high out of the middle. Waste of money!!!”

Helpful Report

Posted 7 years ago

“Flowers got there on time but a decoration balble was missing of stick and leaves of flowers were brown spoiling the effect of the display.”

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Posted 7 years ago

“Beware of amateur products not like the photos on website I ordered a red robin deluxe arrangement. The type and quality of the items in the arrangement and the skill of the florist is way below the standard of the florist who made the arrangement for display on website. The apples are wrong and the red foliage is inadequate as are the quantity of berries. The shape of the arrangement is also wrong. This product is NOT acceptable and despite several attempts to get the problem sorted the Seranata company insist they have sent a correct flower arrangement and refuse to redo or refund. I will NOT be buying from them again. BEWARE !”

Serenata Flowers 2 star review on 23rd December 2017

Helpful Report

Posted 7 years ago

“Flowers couldn't be delivered on the day. Was told an upgraded bouquet would be delivered the following day. The resulting package was disappointing. Quite a thin bouquet really. If that was an upgrade, can't imagine what the original would have looked like.”

Helpful Report

Posted 7 years ago

“I was disappointed when I saw the arrangement.coming from a florist. Just a container filled with greenery and an apple and slices of orange.”

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Posted 7 years ago

“Excellent service, beautiful bouquet and one extremely happy wife. Highly recommended to all”

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Posted 7 years ago

“I put in 2 orders with you on 18 December for 2 colleagues at work - I chose to pay an extra £4.95 to ensure that they were delivered before noon on Wednesday 20 December. One order was delivered after 5 pm on 20 December - the other did not arrive until 3 pm 21 December. I am annoyed that I paid extra to ensure they were delivered on time and they were not. Please can I have a refund of that extra charge? The flowers were nice but your service was not. Catharine Morris”

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Posted 7 years ago

“Lovely flowers and fast, easy delivery. Loved the delivery updates. Will definitely use Serenata again.”

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Posted 7 years ago

“The flowers were not delivered on the date I asked for,which was my wife’s birthday. I had a family member wait in all day and the flowers never came,it’s the first time in 8 years my wife didn’t have flowers on her birthday. I emailed customer services and they had the flowers sent 2 days later. And when I did receive them,some of the Lily heads had broken off in transit. This was the first time I used them. I will never again. Absolutely awful,don’t waste your money.”

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Posted 7 years ago

“Easy ordering online (in a hurry) and delivering as promised, making my daughter 400 miles away very happy too! :)”

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Posted 7 years ago

“I had ordered a card to be delivered with the flowers. No card was attached, consequently the people didn’t know who had sent the flowers. Hopefully someone from the company will read this and call me with an explanation.”

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Posted 7 years ago

“Having ordered these for my Daughters birthday, so sparse , not as full as viewed online. Very disappointing, at a point of embarrassed, I sent them. Wont use your service again. I know it was not the most expensive, but the value for money very poor. They did arrive on time though, sadley, no wow factor.”

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Posted 7 years ago

“Despite multiple requests to amend the delivery address I was told this wasn’t possible. Flowers were lovely but the impact was lost due to inflexibility Cheers”

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Posted 7 years ago

“Very very poor service no contact number when something goes wrong would never order from Serenate Flowers again!”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,981 reviews