Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,017 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,017 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 23rd June 2026

672

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Completely different flowers arrived, completely different wrapping, ordered deluxe for over £60 and the flowers arrived were a lot smaller bunch. No help at all when complained, very unsympathetic with the needs of the buyer. Yes some flowers can change due to seasons but whole order was different and they fob you off with their ‘terms & conditions’ well where’s the loyalty to their customers? Will not buy from these again. Truely disappointed customer.”

Serenata Flowers 1 star review on 29th December 2017

Helpful Report

Posted 8 years ago

“Very disappointed flowers ordered were not delivered as ordered”

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Posted 8 years ago

“Beautiful flowers. Excellent service. User friendly website.”

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Posted 8 years ago

“Total lack of service or interest when flowers left at wrong address despite have the correct name and address and having my name, the name of the person to whom they were intended and two of my phone numbers, landline and mobile.”

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Posted 8 years ago

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Posted 8 years ago

“Delivery fine flowers looked after well but all dead within four days very poor flowers from other company I usually use last a good three weeks sometimes longer”

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Posted 8 years ago

“Fast effiecient did what it said in the tin. Flowers delivers next day, despite short notice and the last shopping day before christmas”

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Posted 8 years ago

“Terrible service. Flowers never delivered.”

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Posted 8 years ago

“Flowers delivered to the wrong address and the flowers themselves were well past their sell-by date. The only good comment I can make is that they immediately agreed to refund the cost.”

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Posted 8 years ago

“A reply to my previous emails would be greatly appreciated. I would like to know the name of the Courier service that you used. bjs”

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Posted 8 years ago

“Ordering and delivery process were excellent. I ordered the same Christmas bouquet for three different recipients and all were delivered by lunch time. One of them was for my mum, so I got to see the flowers for myself on Christmas Day, and I have to say I was very disappointed at how few flowers there were for £30. The bouquet was mainly made up of foliage.”

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Posted 8 years ago

“Recipient wasn't in when delivery was made. No card put through door and no sign of flowers!!”

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Posted 8 years ago

“I asked when booking that delivery person be patient as my mother is 88 a little deaf and may take a while to answer the door,but they left the flowers in a meter cupboard and did not even leave a note to say they were in there.She doesn't go to the cupboard very often so it was only by chance she found them on the day.The flowers were of good quality and well presented.”

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Posted 8 years ago

“The courier delivered our flowers to the incorrect address. Although customer service were very speedy in responding to my emails they did not offer to send another bunch and they did not offer a refund; I was told that the courier company would need to interview the driver. When I asked for a refund I was told that this would be okay. I am waiting to see if this appears in my account over the next few days.”

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Posted 8 years ago

“Prompt delivery, notification of arrival and receiver very pleased with basket of flowers.”

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Posted 8 years ago

“Ordering was easy. Communication as to the status of my order was more than adequate.”

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Posted 8 years ago

“Birthday flowers not delivered on the day, despite being told they were out for delivery by lunchtime. They were delivered the next day and I was refunded a small amount, but if you miss a birthday, it's just too late.”

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Posted 8 years ago

“Beautifull flowers”

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Posted 8 years ago

“My mum (who was the flowers recipient) was unfortunately taken into hospital 2 days before delivery. I contacted you to change the delivery address but you couldn't change it. Seems bizarre that you can deliver flowers on any same day but you cant change an order 2 days earlier? ?? The flowers were left at the complex door however i got an email from you saying they had been delivered to her flat. Luckily someone honest delivered them to her front door. Not a good service. Don't expect me to use you again.”

Helpful Report

Posted 8 years ago

“I was very disappointed with the condition of the roses. The majority of them were visibly dying, having spent a lot of money on them I don’t think this is acceptable and will be reluctant to use you again”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,017 reviews