Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've used these before with no issue but after this I will never use them again. I'll go to Interflora instead. I ordered flowers over a week ago for delivery to elderly aunt on Saturday 23rd with special delivery instructions stating 'be patient'. Email said delivered but my Aunt said she hasn't had them. Because you can't phone Serenata Flowers, email only which is convenient for them, I filled on the customer service form. No one got back to me till next day 24th. Was told delivery driver left them outside door. I explained the delivery instructions stated to be patient but driver obviously hadn't bothered to wait. She lives in a cul-de-sac in a respectable area so the parcel would still have been there. I asked for another delivery that day but they refused saying they have to do an investigation first! I asked what I was supposed to give my aunt for Christmas instead, only to be told they wouldn't do anything till the new year. It's disgusting that I now am unable to get anything in time and despite adding my phone number to the customer service form they couldn't even be bothered to call me. Cowards! Hope they're proud of the fact they've ruined part of our Christmas.”

Helpful Report

Posted 8 years ago

“Flowers never came within delivery time also were not received by my friend. Been going backwards and forwards trying to amend my order. Refusing to give any kind of refund or accept responsibility. Spent £40+ on flowers that never came and still trying to get a refund. Not happy, will never order from you again and will be telling people about the service and to avoid using you.”

Helpful Report

Posted 8 years ago

“The flowers received looked nothing like the picture, I gave that feedback at the time and requested a refund but they told me that I was wrong and did nothing. Image off of internet below and actual flowers after it.”

Helpful Report

Posted 8 years ago

“i was advised that the flowers may be refused delivery by the hospital so provided an alternate address. They were never received and the customer support is almost non existent.”

Helpful Report

Posted 8 years ago

“While i cannot fault the delivery process.i see the flowers myself today when visiting my girlfreind.i'm very disapointed as was my girlfreind.i ordered red roses and what was delivered was very dark looking roses with petals that looked quite withered.my girlfreind was not happy as the flowers were for our 6 month anniversary and the flowers certainly did not match the occasion for which i ordered them for.not impressed.”

Helpful Report

Posted 8 years ago

“Quite a few of the flower heads were broken when my parents unpackaged them. After three days the three main orange flowers (gerbera) wilted so that the heads were dangling down. After removing these from the bunch it was found that the stems were rotting. The rest of the bunch is OK but now missing any orange colour which was part of the point of the arrangement.”

Helpful Report

Posted 8 years ago

“A quick delivery however I am sure I asked for flowers to be given to a neighbour if no reply but they were left outside address in the rain? The edges of the roses were affected by this unfortunately. In the picture of the Xmas bunch I chose there was a lovely gold piece of Xmas decoration but in the bunch sent to my friend it was a small bit of sparkly blue twig, from photo sent it didn’t look as good as the photo which is a shame.”

Helpful Report

Posted 8 years ago

“Delivered on time and recipient was over the moon with them they were beautiful”

Helpful Report

Posted 8 years ago

“I was not happy with the delivery time I requested for a before 10:30am and did not receive till after 18:00 hrs”

Helpful Report

Posted 8 years ago

“Excellent service, easy website and beautiful flowers.”

Helpful Report

Posted 8 years ago

“Easy website site fabulous service, beautiful flowers.”

Helpful Report

Posted 8 years ago

“Failed to deliver on time, day late on my anniversary! Also only informed me of the delay once I chased them! Very disappointing to not be able to even speak to anyone, all feedback via email!”

Helpful Report

Posted 8 years ago

“The courier tried to deliver shipment app. 08:30 p.m. to the office. Then we changed the delivery address to our privete. Unfortunetly flowers were not delivered at all. Customer service will not do the refund. Customer serive is not able to find a solution.”

Helpful Report

Posted 8 years ago

“Paid £50 for a pathetically small Christmas bunch in a glass bowl. 5 red roses (2 squashed) and 4 apples (1 which was not attached and bass started to rot. Two random sticks sticking high out of the middle. Waste of money!!!”

Helpful Report

Posted 8 years ago

“Flowers got there on time but a decoration balble was missing of stick and leaves of flowers were brown spoiling the effect of the display.”

Helpful Report

Posted 8 years ago

“Beware of amateur products not like the photos on website I ordered a red robin deluxe arrangement. The type and quality of the items in the arrangement and the skill of the florist is way below the standard of the florist who made the arrangement for display on website. The apples are wrong and the red foliage is inadequate as are the quantity of berries. The shape of the arrangement is also wrong. This product is NOT acceptable and despite several attempts to get the problem sorted the Seranata company insist they have sent a correct flower arrangement and refuse to redo or refund. I will NOT be buying from them again. BEWARE !”

Serenata Flowers 2 star review on 23rd December 2017

Helpful Report

Posted 8 years ago

“Flowers couldn't be delivered on the day. Was told an upgraded bouquet would be delivered the following day. The resulting package was disappointing. Quite a thin bouquet really. If that was an upgrade, can't imagine what the original would have looked like.”

Helpful Report

Posted 8 years ago

“I was disappointed when I saw the arrangement.coming from a florist. Just a container filled with greenery and an apple and slices of orange.”

Helpful Report

Posted 8 years ago

“Excellent service, beautiful bouquet and one extremely happy wife. Highly recommended to all”

Helpful Report

Posted 8 years ago

“I put in 2 orders with you on 18 December for 2 colleagues at work - I chose to pay an extra £4.95 to ensure that they were delivered before noon on Wednesday 20 December. One order was delivered after 5 pm on 20 December - the other did not arrive until 3 pm 21 December. I am annoyed that I paid extra to ensure they were delivered on time and they were not. Please can I have a refund of that extra charge? The flowers were nice but your service was not. Catharine Morris”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews