Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,981 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,981 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

668

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very very poor service no contact number when something goes wrong would never order from Serenate Flowers again! failed to deliver order so just refunded me with out telling me!”

Helpful Report

Posted 7 years ago

“Delivery a day late”

Helpful Report

Posted 7 years ago

“Easy to order. Excellent variety with some traditional arrangements as well as unusual offerings! The delivery service used can make or break a company like this, but I have been fortunate to have a good experience both times I've used Serenata. Quick and easy with free next day delivery -- will definitely use again!”

Helpful Report

Posted 7 years ago

“Ordered for my wife’s 60th birthday. Flowers failed to arrive. Courier had left them at another unknown address for no apparent reason. No card left stating where they were. Won’t be using again. Will get them from M&S next time”

Helpful Report

Posted 7 years ago

“Delivery did not arrive on the date agreed I sent 2emails did not receive an answer Flowers delivered next day No explanation given”

Helpful Report

Posted 7 years ago

“Poor quality, what was delivered was no where near what was pictured on the website, absolute rip off, could have got better and more from Aldi for less money, will never use again.”

Helpful Report

Posted 7 years ago

“I sent my sister some flowers to welcome her home from major surgery. What arrived was absolutely nothing - NOTHING like the image on their website. It was a couple of flowers thrown together. It was embarrassing ! The petrol station bouquets are far superior.. this is fraud ! The reviews are probably bogus too..”

Serenata Flowers 1 star review on 20th December 2017

Helpful Report

Posted 7 years ago

“Ordered a basket of plants. The box had clear instructions for the way around it should be however, along the delivery chain, someone must have dropped the box. Some how the basket should have been secured inside. Plants were bruised, upside down and out of the soil/moss. It was a disaster. I have now tried to send pictures and complain 3 times now- i'm hoping that it will be third time lucky.”

Helpful Report

Posted 7 years ago

“My sister was really pleased with with the flowers but after a day some of the petals dropped”

Helpful Report

Posted 7 years ago

“Poor quality roses. cheap looking card not at all a happy customer”

Helpful Report

Posted 7 years ago

“Hello Sent flowers to a dear friend for her Birthday, she is just out of hospital. The flowers arrived on her Birthday and she sent me a thank you message with a photo of the flowers. Could see that the red roses were not at all fresh and the bouquet that I payed more for, I am an OAP, looked tired except for the lillies which were still in bud. Was extremely disappointed Maggie Andersen”

Helpful Report

Posted 7 years ago

“Appalling service and poor quality flowers. Flowers arrived 2 days late and wilted within another 2 days. Was told I was not allowed to complain because I had not done so within 7 days of the delivery date. I did complain within 7 days but they said it had to be within 7 days of when they were meant to be delivered! Ridiculously bad customer service. Avoid them or you might be disapointed.”

Helpful Report

Posted 7 years ago

“I ordered six sets of flowers (White Lillies) for various family members. This was on the Saturday. By the end of the following day (which was a Sunday) I had an e-mail for each order from the company to say they had dispatched the flowers and then these were followed by a further e-mail for each order to say they had been delivered. Then I got six communications from the various recipients telling me how nice the flowers looked (complete with photographs in some cases!). It was superb service with an appropriate flow of information. I have never used this company before but will certainly use them again in the future. Thank you very much for the quality of your flowers and of your service.”

Helpful Report

Posted 7 years ago

“Flowers thrown over 6 fence no card left so left for 3 days during the worse weather this year. Company shows no concern”

Helpful Report

Posted 7 years ago

“I ordered some flowers for my sisters 30th birthday. The flowers that my sister received were brown and dying. The delivery driver left them outside on the doorstep when there was someone available all day to take the delivery. The bouquet does not look like anything in the photo. I am so unhappy as this was supposed to be a special surprise for my sisters 30th birthday. I raised a complaint and the advisor (sandy) asked me to send some photos which I did. The advisor then advised me to send some more photos after a few days. I sent some more photos even though the original photos were clear and showed how horrible the flowers were. Another advisor (Fiona) told me that my complaint can’t be looked into further due to the photos being sent late. I was not told that the photos had to be sent within a specific time period (the advisor Sandy) did not even mention this. I would not recommend this company ever! It is the worst company in terms of customer service and products!”

Helpful Report

Posted 7 years ago

“Arrived on time with standard delivery. Recipient pleased with gift. Reasonable price compared to cut flowers. Will use your service again.”

Helpful Report

Posted 7 years ago

“Delivered a month early, in a very bad state. Pot in birdcage was upside down and soil all over the place.”

Helpful Report

Posted 7 years ago

“The flowers were delivered as promised but as nobody was in they were left by the front door. Unfortunately no body noticed until I had to prompt them to check the front door in the evening. I would suggest in these circumstances that a note be put through the door so that they would be alerted. Access to this home is usually via the rear where the garage is located and I am sure there are many homes like this.”

Helpful Report

Posted 7 years ago

“it looked nothing like the picture on line”

Helpful Report

Posted 7 years ago

“Probobly The WORST Customer service I have received EVER - Flowers for a wedding anniversary arrived 2 days late - no notification that they would be arriving late. When they arrived the box was badly crushed all along the side and the top. Before signing for the box I wanted to open it the flowers were in a terrible state!!! two of the lillies had broken heads, there was no protection around the bouquet at all - we refused to accept this package and when contacting the web contact form ONLY complaint department we just had a stream of trite and what seemed like templated apology emails offering refund or a new bouquet which as couldnt be delivered for another 9 days as they were only doing Chistmas flowers this was on the 16th Dec - No offer of an alternative bouquet to arrive sooner - No offer of any compenstaion for the order arriving TWO DAYS LATE AND IN AN UNACCEPABLE CONDITION. They ask for a phone number on there complaint contact form which is the only way to contact the company, then proceed to write to say they only resond by email when we requested a phone call. We have used them in th past with good results, but obviously never again - Their virtually NON EXISTANT CUSTOMER SERVICE has made sure of that.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,981 reviews