Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,017 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,017 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 23rd June 2026

672

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication was good. Selection of products is good. However, for a very special occasion the vase was delivered broken and useless and the bottle of red wine as part of the deal wasn’t delivered at all! All I got was an apology and a refund. Doesn’t fix the disappointment.”

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Posted 8 years ago

“The plant itself was very nice but it was poorly packaged and the plant pot was broken, which was extremely disappointing as it was a gift for my elderly mother.”

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Posted 8 years ago

“Quality was awful despite delivery being as expected”

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Posted 8 years ago

“I do think the courier could have done better , I know it was my fault that I missed a line of Address , I also sent chocolate ‘s where did they go”

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Posted 8 years ago

“Very good website and very efficient delivery however flowers looked a little tired - perhaps this time of year not much available”

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Posted 8 years ago

“The flowers were delivered on the correct date, however they looked like they had been left outside in the frost. The lilies in particular were bruised and damaged. I contacted the company (with a photo) who replied quickly and said they would deliver some replacement flowers if I clicked the link on the email. However, the link wouldn't open on my phone so I had to do it on my laptop. The form then wouldn't send without attaching a photo (which I had already sent via my initial email) so I had to faff about emailing the photo from my phone to my laptop. Once the photo was attached the form it still wouldn't send as it kept telling me to select a delivery date, but wouldn't accept ANY on their calendar! I then emailed them again explaining all this and they sent the replacement flowers the following day. However, the replacement flowers were only slightly better than the original ones and neither of them came with the plant food which should have been attached. I wouldn't use this company again and wouldn't recommend them.”

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Posted 8 years ago

“Efficient service and reliable”

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Posted 8 years ago

“I was dissapointed with the amount of flowers in the wreath.I dont think it was arranged very well.”

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Posted 8 years ago

“Recipient very pleased with their flower gift however the delivery was a day late after their birthday. I was however given a 15% refund but was still disappointed they didn't get the gift on their special day. Not sure if I would order again in case the order wasn't delivered on time, not sure I'd want to take the risk.”

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Posted 8 years ago

“Flowers brown and dying or dead. Ordered the bright perky ones from the website and got brown dying ones. They said photo showed flower of 'usual standard'. Queried appropriateness of 'dead' as usual standard and explained that this was not the description on website, contravening consumer rights legislation. Seems that this is not an isolated case from other feedback here. Still fighting for refund.”

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Posted 8 years ago

“I ordered flowers to be delivered in time for my daughters birthday, I received an email to say they had been delivered, only to find out they hadn't been. When I contacted you, you informed me that they hadn't been delivered . You did deliver the next day and refunded 15% of cost, but unfortunately you let me down, and more importantly you let my daughter down”

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Posted 8 years ago

“Terrible service! Still have not replied to my e-mails 10 days later and waiting. Also, ordered some sympathy flowers and still have not been delivered and it has been 7 days. Really surprised as a friend of mine had said this company was good. Never again will I order from Serenata. John Lewis is the only place to go for fabulous customer service.”

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Posted 8 years ago

“The plant arrangement I had delivered to my parents was damaged in transit and all the plants were loose. Sent a message to say how upset my mother was and got a standard email asking me to send a picture of state of the flowers were on arrival - this is impossible as my mother had replanted the plants and they weren't flowers delivered but PLANT arrangement. Very disappointed”

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Posted 8 years ago

“They didn’t show up!! Sent an email, no response. It was only after a managed t contact someone on Facebook messager I got an answer. Offered to send them out again... it’s a bit pointless 7 days later. Just don’t use this company. Total wast of time and money..... you have been warned”

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Posted 8 years ago

“I read the negative reviews but still trusted them I ordered same day flowers at approx 5am in the morning. They were NOT delivered and I am currently wait to receive a refund to my bank account”

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Posted 8 years ago

“The flowers were meant to be delivered on 27th but they never arrived. I don't know who they were delivered to or who received them as Alice was not in on the 28th so i don't know where they went. As of now, no idea what happened and i am so angry and will never recommend your service to anyone. I will be asking for a refund because service that was advertised is not what you do!!!!”

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Posted 8 years ago

“DO NOT USE THIS COMPANY As others have said..I will choose a UK based company next time.. I tried to amend my order & delay it... more than 24 hrs before delivery. They gave me details about my trying to amend less than than I knew to be false.. I was in time.. & the web page allowed it ... But by the time my request was picked up...they said too late.. Crazy when a simple email or phone call could have delayed my flowers. It was the biggest bunch available so about £40 !! They were left on a doorstep!! At an empty house..If the bouquet was made up more than 24 hrs beforehand . ..no wonder they arrive half dead.. My family will arrive home tomorrow with DEAD flowers on their doorstep!!! Thanks Serenata....cost me this amount to go in the bin.!! Disappointed doesn't”

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Posted 8 years ago

“The flowers arrived as promised. They looked quite nice when they arrived but unfortunately, within 3 days they were looking very tired and wilty. I would have expected the flowers to have lasted and maintained their bright and beautiful appearance for at least a week.”

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Posted 8 years ago

“The size of the bouquet was small and discounting for the price compared to other company’s. The price did not include delivery so I couldn’t even make that excuse for them!”

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Posted 8 years ago

“Lovely white flowers for a wedding anniversary gift right after Christmas.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,017 reviews