Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,020 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 6,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“simple ordering, good choice on website, rapid next day free delivery, accompanying messages possible, info. via messages/email to me on progress.”

Helpful Report

Posted 8 years ago

“Appaling service! I will never use them again! Flowers for a funeral were not delivered and when I complained they said they can’t guarantee delivery on your chosen date, even when I specified it was for a funeral. AVOID!”

Helpful Report

Posted 8 years ago

“The flowers were smaller than expected and not in as good condition as I expected. The vase was also smaller than suggested on the website; to be honest I should have spent half my money and brought a £10 bunch from Tesco, where I’d have got more flowers and they’d have lasted longer.”

Helpful Report

Posted 8 years ago

“Communication was good. Selection of products is good. However, for a very special occasion the vase was delivered broken and useless and the bottle of red wine as part of the deal wasn’t delivered at all! All I got was an apology and a refund. Doesn’t fix the disappointment.”

Helpful Report

Posted 8 years ago

“The plant itself was very nice but it was poorly packaged and the plant pot was broken, which was extremely disappointing as it was a gift for my elderly mother.”

Helpful Report

Posted 8 years ago

“Quality was awful despite delivery being as expected”

Helpful Report

Posted 8 years ago

“I do think the courier could have done better , I know it was my fault that I missed a line of Address , I also sent chocolate ‘s where did they go”

Helpful Report

Posted 8 years ago

“Very good website and very efficient delivery however flowers looked a little tired - perhaps this time of year not much available”

Helpful Report

Posted 8 years ago

“The flowers were delivered on the correct date, however they looked like they had been left outside in the frost. The lilies in particular were bruised and damaged. I contacted the company (with a photo) who replied quickly and said they would deliver some replacement flowers if I clicked the link on the email. However, the link wouldn't open on my phone so I had to do it on my laptop. The form then wouldn't send without attaching a photo (which I had already sent via my initial email) so I had to faff about emailing the photo from my phone to my laptop. Once the photo was attached the form it still wouldn't send as it kept telling me to select a delivery date, but wouldn't accept ANY on their calendar! I then emailed them again explaining all this and they sent the replacement flowers the following day. However, the replacement flowers were only slightly better than the original ones and neither of them came with the plant food which should have been attached. I wouldn't use this company again and wouldn't recommend them.”

Helpful Report

Posted 8 years ago

“Efficient service and reliable”

Helpful Report

Posted 8 years ago

“I was dissapointed with the amount of flowers in the wreath.I dont think it was arranged very well.”

Helpful Report

Posted 8 years ago

“Recipient very pleased with their flower gift however the delivery was a day late after their birthday. I was however given a 15% refund but was still disappointed they didn't get the gift on their special day. Not sure if I would order again in case the order wasn't delivered on time, not sure I'd want to take the risk.”

Helpful Report

Posted 8 years ago

“Flowers brown and dying or dead. Ordered the bright perky ones from the website and got brown dying ones. They said photo showed flower of 'usual standard'. Queried appropriateness of 'dead' as usual standard and explained that this was not the description on website, contravening consumer rights legislation. Seems that this is not an isolated case from other feedback here. Still fighting for refund.”

Helpful Report

Posted 8 years ago

“I ordered flowers to be delivered in time for my daughters birthday, I received an email to say they had been delivered, only to find out they hadn't been. When I contacted you, you informed me that they hadn't been delivered . You did deliver the next day and refunded 15% of cost, but unfortunately you let me down, and more importantly you let my daughter down”

Helpful Report

Posted 8 years ago

“Terrible service! Still have not replied to my e-mails 10 days later and waiting. Also, ordered some sympathy flowers and still have not been delivered and it has been 7 days. Really surprised as a friend of mine had said this company was good. Never again will I order from Serenata. John Lewis is the only place to go for fabulous customer service.”

Helpful Report

Posted 8 years ago

“The plant arrangement I had delivered to my parents was damaged in transit and all the plants were loose. Sent a message to say how upset my mother was and got a standard email asking me to send a picture of state of the flowers were on arrival - this is impossible as my mother had replanted the plants and they weren't flowers delivered but PLANT arrangement. Very disappointed”

Helpful Report

Posted 8 years ago

“They didn’t show up!! Sent an email, no response. It was only after a managed t contact someone on Facebook messager I got an answer. Offered to send them out again... it’s a bit pointless 7 days later. Just don’t use this company. Total wast of time and money..... you have been warned”

Helpful Report

Posted 8 years ago

“I read the negative reviews but still trusted them I ordered same day flowers at approx 5am in the morning. They were NOT delivered and I am currently wait to receive a refund to my bank account”

Helpful Report

Posted 8 years ago

“The flowers were meant to be delivered on 27th but they never arrived. I don't know who they were delivered to or who received them as Alice was not in on the 28th so i don't know where they went. As of now, no idea what happened and i am so angry and will never recommend your service to anyone. I will be asking for a refund because service that was advertised is not what you do!!!!”

Helpful Report

Posted 8 years ago

“DO NOT USE THIS COMPANY As others have said..I will choose a UK based company next time.. I tried to amend my order & delay it... more than 24 hrs before delivery. They gave me details about my trying to amend less than than I knew to be false.. I was in time.. & the web page allowed it ... But by the time my request was picked up...they said too late.. Crazy when a simple email or phone call could have delayed my flowers. It was the biggest bunch available so about £40 !! They were left on a doorstep!! At an empty house..If the bouquet was made up more than 24 hrs beforehand . ..no wonder they arrive half dead.. My family will arrive home tomorrow with DEAD flowers on their doorstep!!! Thanks Serenata....cost me this amount to go in the bin.!! Disappointed doesn't”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,020 reviews