Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,017 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,017 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 23rd June 2026

672

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flower is not in good condition for the money I have paid. Teddy bear is not what I ordered and the card is next to nothing in terms of quality. Long story short, it ruined my wife's birthday and wasted my money if I'm honest”

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Posted 8 years ago

“Flowers not fresh, complete disappointment. These were for a birthday, "my daughter in law" she was not going to mention it but my son let me know the condition of the delivery Shame because the email customer service was great. Glad I did not pay a lot for them.”

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Posted 8 years ago

“Still quite upset about my order ,what happened to the chocolates over £30 paid for nothing”

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Posted 8 years ago

“The flowers were damaged, there was water in the chocolate. I tried to call the number I found when I googled but couldn't get through. Sent a message via their website to say I wanted a full refund. Got an email reply saying they would like to re-deliver. Couldn't email back so very annoying had to go back to their website and send another message. They emailed yet again asking to redeliver, so again I had to go on to their website and insist on a refund. I then got an email to say my card would be credited. We'll wait and see how long that takes. Most annoying thing was not being able to contact them by phone or email. Will never use them again.”

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Posted 8 years ago

“Out of my 3 first orders 2 successful 1 problem resolved would have preferred no problem!”

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Posted 8 years ago

“All sweet words until something goes wrong. Then no help inspite of my giving many delivery details before hand. Will never use them again. Jill McIvor”

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Posted 8 years ago

“Flowers were delivered 3 days after they were supposed to be delivered-no one contacted me to tell me that this was he case or why and it looks like the same flowers were delivered 3 days late rather than new ones!”

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Posted 8 years ago

“Flowers arrived in poor condition.”

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Posted 8 years ago

“Well we still haven't received the flowers. No refund, no product, I'm not even sure if its a legit website.”

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Posted 8 years ago

“Although initially i was happy with service because i was mailed throughout process there was an error in address. I was told it was left in a shed at address but it wasnt it was returned to shop and i didnt get notified. It wasn't until i contacted my friend to see if she got her (suprise) delivery. Then i contactet yourselves. To which i was told then that the flowers were returned and disposed of and i could get redelivered at 50% off. But i am still at a loss of money because of it and quite upset at it all.”

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Posted 8 years ago

“The flowers were not delivered, despite and email confirming delivery. I had to ring the person I was sending a surprise bunch of flowers to thus loosing any surprise. The person I sent the flowers to then spent some time contacting neighbours to see if they had taken delivery. No contact phone number for the company however, they were quick to respond to e-mail. Unfortunately the issue has still not been resolved so far, 3 days after the orde!r”

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Posted 8 years ago

“Flowers never turned up but refunded my account when notified”

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Posted 8 years ago

“I ordered flowers to be delivered on the 2nd of January... no flowers we’re recieved. No refund received as yet either. Extremely disappointed with the service.”

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Posted 8 years ago

“I have received nothing but very positive response from recipients of both flower and hamper gifts supplied by this company. Have used them a number of times over the years but more particularly for the last two Christmas periods. Will be using them again.”

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Posted 8 years ago

“Ordered 2 bunches of flowers 1 for delivery 3/1/18 and 1 for 4/1/18 - emailed Serenata this morning to make sure the 1st batch is arriving today as not had a text from DPD with a delivery slot to be told no, they wont be delivered until the 4th!”

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Posted 8 years ago

“flowers were nice but I don't appreciate how the online order forces you to pay for a crd. When I raised this with customer service I was brushed off”

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Posted 8 years ago

“Delivery was on time but the flowers were absolutely awful. Basically dead and full of just leaves. There was about 6 flowers in total in the bunch”

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Posted 8 years ago

“The flowers were ordered for Christmas and arrived on the chosen delivery date at 3pm. The recipient was thrilled with them. They were very fresh and a beautiful bouquet (Aztec sun deluxe). This was my first purchase, but I will definitely be using Serenata again!....great service/flowers thank you!”

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Posted 8 years ago

“Flowers never arrived. I ordered flower for my granny for Christmas Eve and they never arrived. Think its unprofessional and sad.”

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Posted 8 years ago

“Great choice of flowers, very easy ordering. Kept me updated with emails until and upon delivery. No fault, great service. would reccommend and use again.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,017 reviews