Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,981 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,981 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

668

Anonymous

Anonymous // 01/01/2019

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“Flowers were good but the courier left them on the doorstep so they had to be rescued by the neighbour.”

Helpful Report

Posted 7 years ago

“simple ordering, good choice on website, rapid next day free delivery, accompanying messages possible, info. via messages/email to me on progress.”

Helpful Report

Posted 7 years ago

“Appaling service! I will never use them again! Flowers for a funeral were not delivered and when I complained they said they can’t guarantee delivery on your chosen date, even when I specified it was for a funeral. AVOID!”

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Posted 7 years ago

“The flowers were smaller than expected and not in as good condition as I expected. The vase was also smaller than suggested on the website; to be honest I should have spent half my money and brought a £10 bunch from Tesco, where I’d have got more flowers and they’d have lasted longer.”

Helpful Report

Posted 7 years ago

“Communication was good. Selection of products is good. However, for a very special occasion the vase was delivered broken and useless and the bottle of red wine as part of the deal wasn’t delivered at all! All I got was an apology and a refund. Doesn’t fix the disappointment.”

Helpful Report

Posted 7 years ago

“The plant itself was very nice but it was poorly packaged and the plant pot was broken, which was extremely disappointing as it was a gift for my elderly mother.”

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Posted 7 years ago

“Quality was awful despite delivery being as expected”

Helpful Report

Posted 7 years ago

“I do think the courier could have done better , I know it was my fault that I missed a line of Address , I also sent chocolate ‘s where did they go”

Helpful Report

Posted 7 years ago

“Very good website and very efficient delivery however flowers looked a little tired - perhaps this time of year not much available”

Helpful Report

Posted 7 years ago

“The flowers were delivered on the correct date, however they looked like they had been left outside in the frost. The lilies in particular were bruised and damaged. I contacted the company (with a photo) who replied quickly and said they would deliver some replacement flowers if I clicked the link on the email. However, the link wouldn't open on my phone so I had to do it on my laptop. The form then wouldn't send without attaching a photo (which I had already sent via my initial email) so I had to faff about emailing the photo from my phone to my laptop. Once the photo was attached the form it still wouldn't send as it kept telling me to select a delivery date, but wouldn't accept ANY on their calendar! I then emailed them again explaining all this and they sent the replacement flowers the following day. However, the replacement flowers were only slightly better than the original ones and neither of them came with the plant food which should have been attached. I wouldn't use this company again and wouldn't recommend them.”

Helpful Report

Posted 7 years ago

“Efficient service and reliable”

Helpful Report

Posted 7 years ago

“I was dissapointed with the amount of flowers in the wreath.I dont think it was arranged very well.”

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Posted 7 years ago

“Recipient very pleased with their flower gift however the delivery was a day late after their birthday. I was however given a 15% refund but was still disappointed they didn't get the gift on their special day. Not sure if I would order again in case the order wasn't delivered on time, not sure I'd want to take the risk.”

Helpful Report

Posted 7 years ago

“Flowers brown and dying or dead. Ordered the bright perky ones from the website and got brown dying ones. They said photo showed flower of 'usual standard'. Queried appropriateness of 'dead' as usual standard and explained that this was not the description on website, contravening consumer rights legislation. Seems that this is not an isolated case from other feedback here. Still fighting for refund.”

Helpful Report

Posted 7 years ago

“I ordered flowers to be delivered in time for my daughters birthday, I received an email to say they had been delivered, only to find out they hadn't been. When I contacted you, you informed me that they hadn't been delivered . You did deliver the next day and refunded 15% of cost, but unfortunately you let me down, and more importantly you let my daughter down”

Helpful Report

Posted 7 years ago

“Terrible service! Still have not replied to my e-mails 10 days later and waiting. Also, ordered some sympathy flowers and still have not been delivered and it has been 7 days. Really surprised as a friend of mine had said this company was good. Never again will I order from Serenata. John Lewis is the only place to go for fabulous customer service.”

Helpful Report

Posted 7 years ago

“The plant arrangement I had delivered to my parents was damaged in transit and all the plants were loose. Sent a message to say how upset my mother was and got a standard email asking me to send a picture of state of the flowers were on arrival - this is impossible as my mother had replanted the plants and they weren't flowers delivered but PLANT arrangement. Very disappointed”

Helpful Report

Posted 7 years ago

“They didn’t show up!! Sent an email, no response. It was only after a managed t contact someone on Facebook messager I got an answer. Offered to send them out again... it’s a bit pointless 7 days later. Just don’t use this company. Total wast of time and money..... you have been warned”

Helpful Report

Posted 7 years ago

“I read the negative reviews but still trusted them I ordered same day flowers at approx 5am in the morning. They were NOT delivered and I am currently wait to receive a refund to my bank account”

Helpful Report

Posted 7 years ago

“The flowers were meant to be delivered on 27th but they never arrived. I don't know who they were delivered to or who received them as Alice was not in on the 28th so i don't know where they went. As of now, no idea what happened and i am so angry and will never recommend your service to anyone. I will be asking for a refund because service that was advertised is not what you do!!!!”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,981 reviews