Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,981 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,981 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

668

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A £5 bunch of garage flowers for twenty quid. Disappointing.”

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Posted 7 years ago

“What a ridiculous unreliable company this is. They failed on delivery day one, and did not even let me know. Then promised delivery on the next day and that didn't happen either. You cannot contact them by telephone as they have 'streamlined their customer service'. Still no flowers or conformation of refund. Avoid at all costs.”

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Posted 7 years ago

“The first flowers delivered were almost dead they looked as though they had been cut for ages as the stalks were black , after getting in touch with serenata s they straight away offered to send more flowers which were delivered the next day these looked a lot healthier so will hopefully last a while , such a shame they couldn't have sent fresh ones in the first place”

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Posted 7 years ago

“Most of the flowers were half dead when they arrived. So much so that I was embarrassed to give them to my sister. I had to go to a flower shop and buy a new bunch. Very inconvenient”

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Posted 7 years ago

“Flower is not in good condition for the money I have paid. Teddy bear is not what I ordered and the card is next to nothing in terms of quality. Long story short, it ruined my wife's birthday and wasted my money if I'm honest”

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Posted 7 years ago

“Flowers not fresh, complete disappointment. These were for a birthday, "my daughter in law" she was not going to mention it but my son let me know the condition of the delivery Shame because the email customer service was great. Glad I did not pay a lot for them.”

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Posted 7 years ago

“Still quite upset about my order ,what happened to the chocolates over £30 paid for nothing”

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Posted 7 years ago

“The flowers were damaged, there was water in the chocolate. I tried to call the number I found when I googled but couldn't get through. Sent a message via their website to say I wanted a full refund. Got an email reply saying they would like to re-deliver. Couldn't email back so very annoying had to go back to their website and send another message. They emailed yet again asking to redeliver, so again I had to go on to their website and insist on a refund. I then got an email to say my card would be credited. We'll wait and see how long that takes. Most annoying thing was not being able to contact them by phone or email. Will never use them again.”

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Posted 7 years ago

“Out of my 3 first orders 2 successful 1 problem resolved would have preferred no problem!”

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Posted 7 years ago

“All sweet words until something goes wrong. Then no help inspite of my giving many delivery details before hand. Will never use them again. Jill McIvor”

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Posted 7 years ago

“Flowers were delivered 3 days after they were supposed to be delivered-no one contacted me to tell me that this was he case or why and it looks like the same flowers were delivered 3 days late rather than new ones!”

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Posted 7 years ago

“Flowers arrived in poor condition.”

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Posted 7 years ago

“Well we still haven't received the flowers. No refund, no product, I'm not even sure if its a legit website.”

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Posted 7 years ago

“Although initially i was happy with service because i was mailed throughout process there was an error in address. I was told it was left in a shed at address but it wasnt it was returned to shop and i didnt get notified. It wasn't until i contacted my friend to see if she got her (suprise) delivery. Then i contactet yourselves. To which i was told then that the flowers were returned and disposed of and i could get redelivered at 50% off. But i am still at a loss of money because of it and quite upset at it all.”

Helpful Report

Posted 7 years ago

“The flowers were not delivered, despite and email confirming delivery. I had to ring the person I was sending a surprise bunch of flowers to thus loosing any surprise. The person I sent the flowers to then spent some time contacting neighbours to see if they had taken delivery. No contact phone number for the company however, they were quick to respond to e-mail. Unfortunately the issue has still not been resolved so far, 3 days after the orde!r”

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Posted 7 years ago

“Flowers never turned up but refunded my account when notified”

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Posted 7 years ago

“I ordered flowers to be delivered on the 2nd of January... no flowers we’re recieved. No refund received as yet either. Extremely disappointed with the service.”

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Posted 7 years ago

“I have received nothing but very positive response from recipients of both flower and hamper gifts supplied by this company. Have used them a number of times over the years but more particularly for the last two Christmas periods. Will be using them again.”

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Posted 7 years ago

“Ordered 2 bunches of flowers 1 for delivery 3/1/18 and 1 for 4/1/18 - emailed Serenata this morning to make sure the 1st batch is arriving today as not had a text from DPD with a delivery slot to be told no, they wont be delivered until the 4th!”

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Posted 7 years ago

“flowers were nice but I don't appreciate how the online order forces you to pay for a crd. When I raised this with customer service I was brushed off”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,981 reviews