Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,017 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 6,017 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 23rd June 2026

672

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always beautiful flowers. They last 2-3week. Have sent your flowers around the country. Always fab and delivered on time. From a florist”

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Posted 8 years ago

“Beautiful flowers. I did however have to change the bouquet. Didn't mind this as i knew it was last minute. However when you ring please leave a number for urgent return calls that are needed.”

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Posted 8 years ago

“They delivered my gift”

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Posted 8 years ago

“Sister in law was delighted with flowers”

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Posted 8 years ago

“Smooth ordering and delivery, Recipient very pleased.”

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Posted 8 years ago

“Excellent delivery serice, beautiful flowers 2/3 had cards with message etc (1 didn't so disappointing)”

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Posted 8 years ago

“Good bunch of flowers delived on time”

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Posted 8 years ago

“Fantastic flowers lasted nearly 6 weeks just received a second lot”

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Posted 8 years ago

“Amazing service, great communication, fast and free delivery”

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Posted 8 years ago

“I paid for same day delivery and the flowers went after two days. Poor communication with no clear answers by emails.”

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Posted 8 years ago

“2 orders both delivered on time and the flowers were beautiful thank you”

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Posted 8 years ago

“Poor value - £25 bouquet looked like it cost £10 at most and one of the flower heads had fallen off - took ages to get agreement of a refund”

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Posted 8 years ago

“My daughter in law was absolutely delighted with the unusual flowers.”

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Posted 8 years ago

“Was delivered as per advised time and bouquet was perfectly presented Will definitely be using again”

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Posted 8 years ago

“First of all communication is good but quality of flowers poor roses going brown day they were delivered.looked like Yodel had been playing football with the box as it was crushed and holed..flowers did not look like what was advertised”

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Posted 8 years ago

“Always very good on the communication and delivery is prompt and very efficient. Always recommend their service.”

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Posted 8 years ago

“Dreadful service. Next day day delivery joke. Disgraceful communication. Avoid this company at all costs.”

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Posted 8 years ago

“These flowers were for my mums birthday and they said they were left on the doorstep of her home. She never received them and living in a remote area they definetly weren’t taken. Despite notifying them after an initial email 4 days later I have not heard from them and will never use them again.”

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Posted 8 years ago

“Flowers only lasted 4 days”

Serenata Flowers 2 star review on 18th January 2018

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Posted 8 years ago

“I've used Serenata for years as I routinely work away from home. I've only once ever had a problem with a delivery (delivery broke the vase dropping the flowers over a wall) and they more than compensated with an amazing delivery the next day. Otherwise they've never been late, always delivered high quality flowers in their prime and always followed the (sometimes very specific) delivery instructions. Serenata routinely make my wife and my mum smile and for that I love them.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,017 reviews