Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arranged for flowers to be delivered to my mother for her 85th Birthday. They arrived as requested but my sister sent pics of the shoddy, wilted and brown state of the flowers. I have used Serenata previously with no issue. However they are not florists - merely a broker type company in Malta who takes orders, creams off a commission then farms the order out wherever. Will say in their favour, once I was able to contact them - couldn't use the online issues form - kept hanging when I uploaded photos. I eventually made contact through both FB messenger and the general enquiries form. They also were horrified at the state of the flowers - offered a re-delivery with upgrade but I declined and requested a refund. They have arranged this no problem. But won't use again - too risky.”

Serenata Flowers 1 star review on 13th January 2018

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Posted 7 years ago

“I have no idea what the vase of white roses looked like and am worried now reading the reviews after the fact. Though I had already decided not to use this florist again as the progress notes were so stupid and inane.”

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Posted 7 years ago

“Honestly the most disappointing purchase of the year. Bought my mum some flowers after passing her Masters module, and a vase to go with, the flowers came un-arranged and most of them dead an mouldy. The vase was completely smashed too. After contacting them they suggested the flowers went Through quality checks before going out A CLEAR LIE. They sent the replacement deluxe bouquet I purchased today and it was exactly the same. Only two freesias and despite advertising they come in bud form they were all open and again old and One looked like it had been eaten by bugs. Also again not arranged as advertised. I spoke to them again and they said that the flowers come for YOU TO DO YOURSELF. Imagine my surprise in learning the bouquet advertised and purchased for £25 then had to be arranged by the recipient on delivery. The roses that had dead petals were apparently “protective petals” that again you have to remove on receipt. I can’t even begin to explain how ludicrous that is when paying for a flower ARRANGEMENT they also mention this absolutely no where, only when you complain dp they tell you. NEVER AGAIN. Save your money and go to Tesco.”

Serenata Flowers 1 star review on 12th January 2018

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Posted 7 years ago

“Superb service , love the progress emails and all the people who have received flowers have loved them and the great condition of the flowers”

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Posted 7 years ago

“Used this company a few times and never had a problem. However I brought flowers on the 08/01/18 for mine and my gf anniversary. The flowers were delivered in a box, half the flowers were dead and didn't look anything like the photo on the website. We had them for two days and all of them died. My note to my gf was on a curled up bit of paper which had an offer at the back. There was no sediment at all. These flowers weren't cheap and was for a special occasion that was ruined. However customer service were excellent and refunded me within a day. I wouldn't use the company again.”

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Posted 7 years ago

“The flowers i ordered was not right”

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Posted 7 years ago

“Arrived on time but disappointed with the roses as different colour to what I had expected from the photo and the ferns missing. Nethertheless, the recipient was pleased with the bouquet.”

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Posted 7 years ago

“Absolutely dreadful. I ordered a £35 arrangement called Strawberry Crush to be delivered to my mums work for her birthday. When she sent me a photo of the flowers they looked NOTHING like the advertised photo the flowers were completely different, and the whole thing looked like it had been thrown together by a child. My complaint & request for a discount/refund fell on deaf ears as Serenata thought they were perfectly ok so I shall now be contacting trading standards as I feel my statutory rights have been ignored. I have included a photo of the flowers ordered & those received.”

Helpful Report

Posted 7 years ago

“poor quality of flowers, some nearly dead. Significantly fewer than advertised”

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Posted 7 years ago

“I ordered some flowers to be delivered next day but they still hadn't arrived after 4 days. I had to cancel the order and request a refund so that I could order flowers from another supplier. I went to a local company who were much better and even offered a same day service. Whilst I must commend the customer service I receive when querying my delivery and cancelling/requesting a refund, the overall experience and website was very frustrating.”

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Posted 7 years ago

“The flowers came the day after they said they would. I chose this company for next day delivery however they did not deliver.”

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Posted 7 years ago

“few flowers for money would have been better off getting a £10 bunch from tesco”

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Posted 7 years ago

“I was a little disappointed with the flower arrangement for my gf. It does say that some come in the form of buds, but I don’t see many buds in the photo she sent me and it just does not look as colorful and vibrant as the advertisement on the website. Not many flowers for $65. I’ve attached a comparison photo for reference. Also, she said the driver left the flowers outside her gate by the road where anyone could have stolen them. Not good.”

Serenata Flowers 3 star review on 11th January 2018

Helpful Report

Posted 7 years ago

“The flowers looked good on line and they were reasonably priced. They were delivered on the right day and the recipient was pleased with them. However, I had an email from Serenta to say that the delivery had failed so I am not sure why that had been sent, I did respond to the email to let them know that the delivery had in fact been successful.”

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Posted 7 years ago

“Very happy. Prompt reliable service”

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Posted 7 years ago

“Serenta flowers delivered a bouquet on the day but they looked nothing like the flowers I had ordered. I paid for a larger bouquet and it looked like they delivered the smaller one anyway. Not thrilled.”

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Posted 7 years ago

“I ordered the white roses, when they arrived the flowers were all brown and wilted. I raised a complaint to customer service requesting a fresh bunch or a full refund, to which there response was for me to pull all the brown petals off and this is normal for white roses 😱 I would never use this online company again they are a total disgrace”

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Posted 7 years ago

“We are totally devasted that our funeral flowers were not at our sister In laws funeral. Heartbroken”

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Posted 7 years ago

“Terrible experience. We ordered flowers for a funeral service and paid extra for early delivery. We were told they couldn't be delivered to the address provided, although others family members used the same address with no problems from another company. After multiple emails and no phone number to speak to the company, the flowers were delivered two days late and to the original address we had provided. The service was long over by this point and we had asked them to be delivered to a different address by then. It was already a difficult time and it was made worse by this company. They refused to refund part of the money even though the flowers were late. So disappointing and will never use this company again!”

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Posted 7 years ago

“less flowrs than I paid for these grandissimo for my mums funeral would nevet order again didnt even look healthy x”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews