Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent delivery service (next day for a Sunday delivery) but unfortunately the flowers received were of very poor quality”

Serenata Flowers 1 star review on 14th January 2018

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Posted 7 years ago

“Beautiful flowers, but your delivery service leaves a lot to be desired, they made no effort to deliver the flowers to me, even though I was at home awaiting delivery. The flowers were delivered 6 doors away from me and being disabled I could not go and collect them, this led to great stress as I had to call on a friend to change their plans in order to drive 10 miles to come to my assistance. Very unimpressive delivery which has a very negative impact on the likelihood of repeat business from me. Price and quality of flowers were top class - pity about your choice of delivery courier.Worth thinking about this as it is damaging your business.”

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Posted 7 years ago

“I thought value for money was poor.Bouquet was smaller than expected for money paid.”

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Posted 7 years ago

“Left outside front door although recipients were in the flat all day. Not seen until following morning, flowers were droopy, hardly any water. Died in two days. Extremely disappointed. These were for a bereavement. Would not use this company again. Waste of money.”

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Posted 7 years ago

“Absolutely delighted with the service, not to mention the beautiful flowers that my sister received for her birthday. I've been singing your praises find all the lovely personal comments both amusing and very refreshing. Makes you feel special. I will definitely be using you again and my sister also says she would recommend you. Thank you so much”

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Posted 7 years ago

“The ordered flowers were for a wedding anniversary on the 6th January as were two bouquets that came from other suppliers. Whilst the two bouquets have held their colours and shapes the roses in the Serenata order turned brown a few days ago. That is very disappointing. So, I cannot give more than two stars. I may say that, otherwise, the delivery was on time and the packaging was excellent.”

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Posted 7 years ago

“Very little for your money and browning on the flowers.”

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Posted 7 years ago

“service and delivery very good but disappointed that the flowers were not the colours I had ordered and there didn't seem to be as many flowers as shown in the picture.”

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Posted 7 years ago

“Arranged for flowers to be delivered to my mother for her 85th Birthday. They arrived as requested but my sister sent pics of the shoddy, wilted and brown state of the flowers. I have used Serenata previously with no issue. However they are not florists - merely a broker type company in Malta who takes orders, creams off a commission then farms the order out wherever. Will say in their favour, once I was able to contact them - couldn't use the online issues form - kept hanging when I uploaded photos. I eventually made contact through both FB messenger and the general enquiries form. They also were horrified at the state of the flowers - offered a re-delivery with upgrade but I declined and requested a refund. They have arranged this no problem. But won't use again - too risky.”

Serenata Flowers 1 star review on 13th January 2018

Helpful Report

Posted 7 years ago

“I have no idea what the vase of white roses looked like and am worried now reading the reviews after the fact. Though I had already decided not to use this florist again as the progress notes were so stupid and inane.”

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Posted 7 years ago

“Honestly the most disappointing purchase of the year. Bought my mum some flowers after passing her Masters module, and a vase to go with, the flowers came un-arranged and most of them dead an mouldy. The vase was completely smashed too. After contacting them they suggested the flowers went Through quality checks before going out A CLEAR LIE. They sent the replacement deluxe bouquet I purchased today and it was exactly the same. Only two freesias and despite advertising they come in bud form they were all open and again old and One looked like it had been eaten by bugs. Also again not arranged as advertised. I spoke to them again and they said that the flowers come for YOU TO DO YOURSELF. Imagine my surprise in learning the bouquet advertised and purchased for £25 then had to be arranged by the recipient on delivery. The roses that had dead petals were apparently “protective petals” that again you have to remove on receipt. I can’t even begin to explain how ludicrous that is when paying for a flower ARRANGEMENT they also mention this absolutely no where, only when you complain dp they tell you. NEVER AGAIN. Save your money and go to Tesco.”

Serenata Flowers 1 star review on 12th January 2018

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Posted 7 years ago

“Superb service , love the progress emails and all the people who have received flowers have loved them and the great condition of the flowers”

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Posted 7 years ago

“Used this company a few times and never had a problem. However I brought flowers on the 08/01/18 for mine and my gf anniversary. The flowers were delivered in a box, half the flowers were dead and didn't look anything like the photo on the website. We had them for two days and all of them died. My note to my gf was on a curled up bit of paper which had an offer at the back. There was no sediment at all. These flowers weren't cheap and was for a special occasion that was ruined. However customer service were excellent and refunded me within a day. I wouldn't use the company again.”

Helpful Report

Posted 7 years ago

“The flowers i ordered was not right”

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Posted 7 years ago

“Arrived on time but disappointed with the roses as different colour to what I had expected from the photo and the ferns missing. Nethertheless, the recipient was pleased with the bouquet.”

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Posted 7 years ago

“Absolutely dreadful. I ordered a £35 arrangement called Strawberry Crush to be delivered to my mums work for her birthday. When she sent me a photo of the flowers they looked NOTHING like the advertised photo the flowers were completely different, and the whole thing looked like it had been thrown together by a child. My complaint & request for a discount/refund fell on deaf ears as Serenata thought they were perfectly ok so I shall now be contacting trading standards as I feel my statutory rights have been ignored. I have included a photo of the flowers ordered & those received.”

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Posted 7 years ago

“poor quality of flowers, some nearly dead. Significantly fewer than advertised”

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Posted 7 years ago

“I ordered some flowers to be delivered next day but they still hadn't arrived after 4 days. I had to cancel the order and request a refund so that I could order flowers from another supplier. I went to a local company who were much better and even offered a same day service. Whilst I must commend the customer service I receive when querying my delivery and cancelling/requesting a refund, the overall experience and website was very frustrating.”

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Posted 7 years ago

“The flowers came the day after they said they would. I chose this company for next day delivery however they did not deliver.”

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Posted 7 years ago

“few flowers for money would have been better off getting a £10 bunch from tesco”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews