Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers thrown over 6 fence no card left so left for 3 days during the worse weather this year. Company shows no concern”

Helpful Report

Posted 8 years ago

“I ordered some flowers for my sisters 30th birthday. The flowers that my sister received were brown and dying. The delivery driver left them outside on the doorstep when there was someone available all day to take the delivery. The bouquet does not look like anything in the photo. I am so unhappy as this was supposed to be a special surprise for my sisters 30th birthday. I raised a complaint and the advisor (sandy) asked me to send some photos which I did. The advisor then advised me to send some more photos after a few days. I sent some more photos even though the original photos were clear and showed how horrible the flowers were. Another advisor (Fiona) told me that my complaint can’t be looked into further due to the photos being sent late. I was not told that the photos had to be sent within a specific time period (the advisor Sandy) did not even mention this. I would not recommend this company ever! It is the worst company in terms of customer service and products!”

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Posted 8 years ago

“Arrived on time with standard delivery. Recipient pleased with gift. Reasonable price compared to cut flowers. Will use your service again.”

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Posted 8 years ago

“Delivered a month early, in a very bad state. Pot in birdcage was upside down and soil all over the place.”

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Posted 8 years ago

“The flowers were delivered as promised but as nobody was in they were left by the front door. Unfortunately no body noticed until I had to prompt them to check the front door in the evening. I would suggest in these circumstances that a note be put through the door so that they would be alerted. Access to this home is usually via the rear where the garage is located and I am sure there are many homes like this.”

Helpful Report

Posted 8 years ago

“it looked nothing like the picture on line”

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Posted 8 years ago

“Probobly The WORST Customer service I have received EVER - Flowers for a wedding anniversary arrived 2 days late - no notification that they would be arriving late. When they arrived the box was badly crushed all along the side and the top. Before signing for the box I wanted to open it the flowers were in a terrible state!!! two of the lillies had broken heads, there was no protection around the bouquet at all - we refused to accept this package and when contacting the web contact form ONLY complaint department we just had a stream of trite and what seemed like templated apology emails offering refund or a new bouquet which as couldnt be delivered for another 9 days as they were only doing Chistmas flowers this was on the 16th Dec - No offer of an alternative bouquet to arrive sooner - No offer of any compenstaion for the order arriving TWO DAYS LATE AND IN AN UNACCEPABLE CONDITION. They ask for a phone number on there complaint contact form which is the only way to contact the company, then proceed to write to say they only resond by email when we requested a phone call. We have used them in th past with good results, but obviously never again - Their virtually NON EXISTANT CUSTOMER SERVICE has made sure of that.”

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Posted 8 years ago

“Flowers where delivered and are nice thought they would have been bigger for the cost but overall not bad”

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Posted 8 years ago

“You have let us down 3 times. Ordered a delivery for Wednesday the recipient did not get the flowers until Saturday. Very disgraceful service feel very let down.”

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Posted 8 years ago

“Ordered flowers for a colleague, who was leaving work. Didn’t show... Tracked the delivery which said failed. Tried to contact someone and was advised it was a mistake. Then got an email advising of the failed delivery. Contacted again through Facebook, and was told that the delivery had been attempted thirty minutes prior, and nobody was home. It was made to our place of work.... I think someone might have noticed if we shut early. They said they would investigate, but she left empty handed! Managed to rearrange delivery to her home for the next day... but yep, that didn’t happen either!!! I am so annoyed, and although I am now being refunded it is hardly the point.”

Helpful Report

Posted 8 years ago

“Didn't deliver. Appalling customer service. Still haven't got my money back. I sent flowers with marks and Spencer in the meantime. I hate this company.”

Helpful Report

Posted 8 years ago

“They delivered on time but that's about it in terms of happy”

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Posted 8 years ago

“Absolute rubbish very dissapointing cd’ve spent £10 at marks and spencer and got better!!!!”

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Posted 8 years ago

“Flowers were for my Aunt’s funeral - flowers were fine but disappointed to see there was nothing on them to say who they were from, which really bothered my Dad who has dementia and was worried he hadn’t sent any flowers”

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Posted 8 years ago

“I ordered one dozen red roses, the quality of the roses was very poor, the stems were short and very thin and the petals were bruised, consequently the roses failed to take up water and already the heads are starting to drop. These roses were for a special occasion and they failed spectacularly. You can be assured I will not use your company again , and will not be recommending you to anyone else, in fact I will warn others of the poor quality. Sincerely Peter Brown”

Helpful Report

Posted 8 years ago

“Amazing holiday service and delivery. My order went out the next day as requested and I was kept apprised at each step via email so I knew even from Canada what was happening with my order in the UK. Great prices and beautiful plants. Would definitely use them again.”

Helpful Report

Posted 8 years ago

“Nothing went wrong the screen changed before I could give you 5 stars. brilliant service . Thankyou my brother and his wife simply delighted with their flowers.”

Helpful Report

Posted 8 years ago

“Well where should I start from? Let see.... I've ordered some flowers as a surprise to my wife... cuz I didn't want to delay to much I've requested next day delivery and paid 9.99 to have them delivered by 10.30 before she set out for work. On the day of delivery I was waiting for a call from my misses after she gets them didn't happened till around 12.30 so I went on their site to check what happened why haven't been delivered and why no one let me know if it was a problem. I contacted them via email and then all the lies started. First I've been told that because of the snow they didn't manage to do the delivery (all roads in my area and not only there was fully open at that time). Then they said that roads between London and Birmingham are closed for the same reason ( I was on my way to London, roads completely fine) then that the delivery company have a backlog of deliveries to make as roads been closed few days before and they had a lot of deliveries to do for that reason (is that my problem? why they get next day delivery charging me extra if they knew is not possible) I've asked them to refund my delivery fee they played the T&C card. After a while I've get an email saying that delivery have been canceled on my request ( I have't request that).....and so many many lies just to excuse their incompetence. I do understand that snow and ice can be an issue but I think they should let me know ASAP. I won't ever use them again if I could give them less than 1 star I would... avoid at all cost.”

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Posted 8 years ago

“I ordered these flowers for a surprise anniversary gift from my dad to his wife. they turned up 3 days late in an extremely poor condition i will never recommend this company. they do not reply to emails there is no customer service number to speak to anyone. i am one very unhappy customer”

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Posted 8 years ago

“The white roses were already wilting. Won’t be using again”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews