Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 4days in advance and still they did not reach on the expected day . A day late for a birthday. They were apologetic . Flowers were nice . But time keeping was disappointing.”

Helpful Report

Posted 8 years ago

“Flowers were not delivered on the day that was requested. The recipient has now gone on holiday and the flowers have been left outside of her home to rot for the next 4 days. A whole refund is definitely deserved as this is now a completely pointless gift. I have not received this and don’t recommend seranata to anybody who wants their flowers delivered on time!”

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Posted 8 years ago

“The delivery was a day late. Everything else can be perfect but the delivery date is pretty important for a birthday!”

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Posted 8 years ago

“I ordered the largest option in a bouquet for my mother's birthday from overseas. My mother reported the bouquet was both huge and the flowers beautiful, so 5* on that score. What was far from beautiful was the delivery! Thrown over the back gate to land on the ground in the back yard! I was aghast when she told me, have never known anything like that. So for that would only rate 2* were it not for the quality of flowers. I chose the option " knock loudly" at point of order, which did not happen as my mother was at home at time of delivery. Very disappointed. Would not use them again. Plenty of other options out there.”

Helpful Report

Posted 8 years ago

“They were ordered for Monday 5/12, not delivered, I was called on Tues to check the address which was correct, no real apology. It is Friday now, and I have received an email from the company saying they have been delivered but they have not. My mother's birthday flowers are now 4 days late and they were ordered at least a week in advance. DO NOT USE THE COMPANY”

Helpful Report

Posted 8 years ago

“Truthfully, very disappointed. £23 for flowers I could have got from Lidl for £5. Ordered for my Nan from my grandfather for their 59th wedding anniversary. Won’t be using again.”

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Posted 8 years ago

“I ordered my girlfriend, flowers and a teddy bear and paid for both to be delivered. Only the flowers arrived. Where is the teddy bear that I paid for”

Helpful Report

Posted 8 years ago

“I have tried to make contact on three occasions using the messaging service you have in place (this seems to be the only way to contact the company) I have had no response on any occasion regarding the order and delivery of a bouquet of flowers Apparently the the courier delivered the flowers to the nominated address, but there was no one at the address to receive the flowers, so the flowers are currently unaccounted for I've ben trying to contact someone since Monday to attempt to find out where the flowers are as I've paid but they were not delivered to Andrea Davy The customer service is none existent and as a customer it seems unexceptable to pay for a service, which has not delivered and fails to acknowledge the numerous attempts made to resolve the issue Perhaps someone will get in touch?? Your order 217953289 for Andrea Davy”

Helpful Report

Posted 8 years ago

“Flowers arrived soft not in a very good situation. My wife is a trained florist so she would know. Have used you twice before with no issues so a little disapointed.”

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Posted 8 years ago

“The flowers were not as nice and cheaper than from the ones in the picture online”

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Posted 8 years ago

“They were able to deliver flowers when I was unable to be there for my friends after their sudden loss”

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Posted 8 years ago

“I was really disappointed to hear that the flowers did not arrive until 7pm on Saturday evening. Totally unacceptable.”

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Posted 8 years ago

“Flowers were beautiful and fresh, as always! However, the vase was damaged in transit and was cracked. These flowers were to thank my father-in-law's friend, who has taken care of him during a recent hospital stay. He is widowed and my husband, his only son, lives overseas. It was disappointing to me that his friend had to take time out to call the courier and follow up on the broken vase. Not quite the thank you we wanted to send.”

Helpful Report

Posted 8 years ago

“I ordered flowers on 27th November for delivery to an AB56 address, and an orchid on the 29th to the same address, for delivery on Saturday 2nd December 2017. I only specified a date for delivery not a time. It was for mum-in-laws 80th Birthday. Neither order arrived on the specified day. They were both delivered Monday 4th December. There was ample time for delivery on the specified day. (The address in NOT in the Scottish Highlands, nor specified as an issue on T&Cs) I was not informed of late delivery. I will not use this service again. Very disappointing.”

Helpful Report

Posted 8 years ago

“Was looking on the internet to send flowers from Canada to the UK to my friend. Never having heard of Serenata flowers I was sceptical. However the website was inviting and prices were good. The order was processed and sent off with notification from them to me. The flowers were delivered on the date I requested with the instructions I asked and my friend was delighted with the order. She said they were delivered in a box nicely wrapped and were fresh the flowers were in bud and bloomed within a few days beautifully. Thank you.”

Helpful Report

Posted 8 years ago

“For the first time I saw my order as it arrived the other end. It arrived very late in the day and I thought the amount of flowers for the price were few. It looked no better than a bunch you buy at the local supermarket. In fact I've bought better for far less in a supermarket. I was disappointed I'm afraid.”

Helpful Report

Posted 8 years ago

“fast delivery, however i wasnt that overwhelmed when i saw what my friend recieved. For £20 it was quiet a small bunch of flowers.”

Helpful Report

Posted 8 years ago

“The flowers arrived on time and the quantity was as ordered, however the colour was not as per the order! so quite disappointing.”

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Posted 8 years ago

“Paid for the before noon time slot for delivery but flowers were not delivered until 3pm the following day .”

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Posted 8 years ago

“Absolutely fed up with latest order didn't know flowers had arrived no knock at door left outside front door weren't found till following morning and customer service were less than helpful apart from 10% back”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews