Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,017 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,017 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 23rd June 2026

672

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was really disappointed to hear that the flowers did not arrive until 7pm on Saturday evening. Totally unacceptable.”

Helpful Report

Posted 8 years ago

“Flowers were beautiful and fresh, as always! However, the vase was damaged in transit and was cracked. These flowers were to thank my father-in-law's friend, who has taken care of him during a recent hospital stay. He is widowed and my husband, his only son, lives overseas. It was disappointing to me that his friend had to take time out to call the courier and follow up on the broken vase. Not quite the thank you we wanted to send.”

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Posted 8 years ago

“I ordered flowers on 27th November for delivery to an AB56 address, and an orchid on the 29th to the same address, for delivery on Saturday 2nd December 2017. I only specified a date for delivery not a time. It was for mum-in-laws 80th Birthday. Neither order arrived on the specified day. They were both delivered Monday 4th December. There was ample time for delivery on the specified day. (The address in NOT in the Scottish Highlands, nor specified as an issue on T&Cs) I was not informed of late delivery. I will not use this service again. Very disappointing.”

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Posted 8 years ago

“Was looking on the internet to send flowers from Canada to the UK to my friend. Never having heard of Serenata flowers I was sceptical. However the website was inviting and prices were good. The order was processed and sent off with notification from them to me. The flowers were delivered on the date I requested with the instructions I asked and my friend was delighted with the order. She said they were delivered in a box nicely wrapped and were fresh the flowers were in bud and bloomed within a few days beautifully. Thank you.”

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Posted 8 years ago

“For the first time I saw my order as it arrived the other end. It arrived very late in the day and I thought the amount of flowers for the price were few. It looked no better than a bunch you buy at the local supermarket. In fact I've bought better for far less in a supermarket. I was disappointed I'm afraid.”

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Posted 8 years ago

“fast delivery, however i wasnt that overwhelmed when i saw what my friend recieved. For £20 it was quiet a small bunch of flowers.”

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Posted 8 years ago

“The flowers arrived on time and the quantity was as ordered, however the colour was not as per the order! so quite disappointing.”

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Posted 8 years ago

“Paid for the before noon time slot for delivery but flowers were not delivered until 3pm the following day .”

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Posted 8 years ago

“Absolutely fed up with latest order didn't know flowers had arrived no knock at door left outside front door weren't found till following morning and customer service were less than helpful apart from 10% back”

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Posted 8 years ago

“What went wrong...stupid company couldn't do a simple thing like deliver my red roses to my daughter on her 50th Birthday...even though I placed the order 2 weeks in advance. Whats so difficult in delivering a bunch of flowers on such an important day? Well it wasn't so important for this company was it?...obviously my order wasn't a priority for them...as they eventually delivered the next day, even though I kept contacting them on the day, asking where my order was...the reply was..the order is out with their carriers...and it could be delivered up to 8.00pm...Well they weren't.....so disappointing...wont ever use this company again...You`d think they would have least try to contact me...asking how they could recompense me or my Daughter in some way...nope not interested...Well I will make sure that I tell as many people as possible how we got let down...Yes I`m dam annoyed.”

Helpful Report

Posted 8 years ago

“I ordered flowers last Wednesday for a Sat arrival to Northen Ireland for my wife as we have just had our first baby. The flowers didn't arrive and nor have theu and it is 15.26 on Monday. I emailed a complaint and was told no guarenteed delivery and I aslo complained that as I had conformation of the flowers being in the depot since sat I was worried that they would have an extremely poor shelf life. I have only give 2 stars as I have not yet seen the flowers. Otherwise it would be 1 as the service has been pppr”

Helpful Report

Posted 8 years ago

“Very disappointed! I ordered flowers to be delived in 15th Dec (my aunties birthday) and they arrived on 2nd Dec a day after I had ordered them. No customer tel number to make a complaint. I had to apologise to my auntie as it was 2 weeks before her birthday”

Helpful Report

Posted 8 years ago

“The whole display was poor the roses were half dead. Mum was very disappointed. Won’t be ordering again.”

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Posted 8 years ago

“The delivery was perfect but the flowers just not looks like on the pictures. If I go to any Tesco/Morrisons/ any shop, can get better for half of the price.”

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Posted 8 years ago

“Recipient says very fresh, beautiful blooms,superblypackaged. Delighted”

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Posted 8 years ago

“The flowers were lovely but the presentation was terrible and didn't get the wow factor that I'd hoped for. Instead of my colleague having her beautiful flowers on her desk all day they looked like they were a bunch of flowers bought from the supermarket, this is not what I would expect for the money I paid.”

Helpful Report

Posted 8 years ago

“My order was delivered to the wrong person at the wrong address and all they offered me was to pay half price for the next order. My friend had no flowers for her birthday and I wasted £25. Never using them again! Trading standards ought to investigate this company.”

Helpful Report

Posted 8 years ago

“Flowers were well received BUT I was very unhappy with your delivery service. When ordering you do not state that the flowers can be delivered up to 8pm at night unless you pay extra. This bouquet was for an ladies Birthday and were not delivered into 7pm on the day. Almost her bedtime!”

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Posted 8 years ago

“Shocking flower company flowers was not delivered on two days!!! Still waiting for flowers”

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Posted 8 years ago

“System issues and I had to pay twice and spend hours wasting my time on emailing the team - very poor”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,017 reviews