Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,003 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Customer Service
Communication Channels	Email, Live Chat

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recipient says very fresh, beautiful blooms,superblypackaged. Delighted”

Helpful Report

Posted 8 years ago

“The flowers were lovely but the presentation was terrible and didn't get the wow factor that I'd hoped for. Instead of my colleague having her beautiful flowers on her desk all day they looked like they were a bunch of flowers bought from the supermarket, this is not what I would expect for the money I paid.”

Helpful Report

Posted 8 years ago

“My order was delivered to the wrong person at the wrong address and all they offered me was to pay half price for the next order. My friend had no flowers for her birthday and I wasted £25. Never using them again! Trading standards ought to investigate this company.”

Helpful Report

Posted 8 years ago

“Flowers were well received BUT I was very unhappy with your delivery service. When ordering you do not state that the flowers can be delivered up to 8pm at night unless you pay extra. This bouquet was for an ladies Birthday and were not delivered into 7pm on the day. Almost her bedtime!”

Helpful Report

Posted 8 years ago

“Shocking flower company flowers was not delivered on two days!!! Still waiting for flowers”

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Posted 8 years ago

“System issues and I had to pay twice and spend hours wasting my time on emailing the team - very poor”

Helpful Report

Posted 8 years ago

“Ordered 5 days in advance to be sure my Wife received them on our anniversary, flowers delivered 24 hours after they should have been, and in a poor state when they did arrive. Needless to say they have not lasted as long as they should have done. Sorry, but will not use Srenata again!”

Helpful Report

Posted 8 years ago

“Flowers were delivered 24 hours too late. We had paid a premium for delivery before noon. Not good.”

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Posted 8 years ago

“I ordered flowers and chocolates for my moms 81st birthday and they only got delivered at 19h10 on her birthday as she was about to retire to bed. Ordered them the day before, so I am very unhappy that she didn’t get the flowers on her birthday as promised, not at the end of the day !!!! Mike”

Helpful Report

Posted 8 years ago

“The website was very easy to use and the choices available made it difficult for me to finally choose which were best. However my Aunty said they were beautiful, well packed,and just loved her surprise.The chocolates were an even greater surprised and were much appreciated. Thanks to everyone involved.”

Helpful Report

Posted 8 years ago

“Paid for guaranteed delivery before 10.30 But didn't even arrive that day! My first experience of ordering flowers so did a bit of research... What a waste of time! Website has all the bells and whistles but that is just a facade for terrible service. Ruined opening day of my Girlfriends pantomime season as she thought I'd forgotten as usual... I'm a Yorkshireman so not famed for flower giving. This put me right off the idea of ever doing it again. Thanks Serenata Avoid avoid avoid!!!”

Helpful Report

Posted 8 years ago

“I ordered a white cross for a funeral which was nice but smaller than I thought it would be. Also the message was just on a flimsy bit of paper and not a card which I was disappointed with as you could not read the message unless you opened this bit of paper.”

Helpful Report

Posted 8 years ago

“Delivery time wasn't met even though I paid £10 extra Flowers were all broken They were left on the doorstep even though the instruction was to leave with neighbours The flowers did not match the flowers ordered. If I could give a zero star rating, I would. The worst customer service ever”

Serenata Flowers 1 star review on 1st December 2017

Helpful Report

Posted 8 years ago

“Failed to deliver flowers to a dear friend, on her birthday, as promised. Despite paying a premium for the delivery service. Flowers arrived a day late. When I apologised to my friend for the late delivery. Learned that the flowers I had delivered previously from Serenata, to her. Had died off within a week. Usually flowers in her care last two to three weeks. Will never use the company again.”

Helpful Report

Posted 8 years ago

“Flowers were delivered 2 days late. No means to phone anyone and they told me they were going to refund me. This has to be the worse experience of buying flowers ever. DO NOT USE THIS SERVICE.”

Helpful Report

Posted 8 years ago

“My sister was delighted with her flowers. She sent me a photo and they matched the image well. They were lovely and delivered on time.”

Helpful Report

Posted 8 years ago

“The flowers were lovely but arrived a day late. The recipient had been in all day and I had also requested that they be left with a neighbor so was disappointed that they were received after the event of her birthday.”

Helpful Report

Posted 8 years ago

“Flowers did not arrive after waiting 4 days. Contacted the company on numerous occasions to request the flower, was ensured that the flowers would be delivered the following day. They where not, then was asked to give a different address as some hospitals may not accept fresh flowers. Terrible service, will not use again and will ensure that everyone I know is discouraged from doing as well.”

Helpful Report

Posted 8 years ago

“Flowers arrived 3 days late. Got a full refund but were ordered two weeks in advance for my wife's birthday. no way to contact the firm except by email. Day ruined despite making the order well in advance. Order tracking next to useless as it tells you nothing.”

Helpful Report

Posted 8 years ago

“I ordered the flowers on behalf of my Dad as a birthday present for an elderly friend. She is very infirm and her husband is disabled, so I selected the "please be patient" option on the special instructions for delivery. I was therefore very disappointed to find that the flowers has been left on the doorstep as the driver clearly couldn't wait for someone to answer the door. That said, she was very pleased with the flowers.”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,003 reviews