Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the notice to me stated that the flowers had been delivered. But sadly the recipient is still yet to receive it. while serenta are looking to see what happened, it is quite disappointing that the moment was lost. now im still waiting for delivery 36hours after”

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Posted 8 years ago

“I know I ordered the flowers for delivery on 29th November but you claim I ordered for 25th and delivered on that day. Never use you again.”

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Posted 8 years ago

“Flowers were ok but card that should have been on there wasn't there”

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Posted 8 years ago

“Excellent service, beautiful flowers.”

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Posted 8 years ago

“Didn’t look like picture wasn’t impressed when friend showed me them”

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Posted 8 years ago

“Recipient said the flowers were wilting, heads fallen off. Very disappointing”

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Posted 8 years ago

“I have just received a message from my mom in England to say that the flowers were half dead. She was disgusted and very disappointed with the presentation. Looked nothing like the flowers you advertised. Will not be recommending your company to anyone.”

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Posted 8 years ago

“Flowers were lovely and luckily at the funeral on time. The problem was a phone call 30 minutes before the funeral to say they couldn't find the funeral parlour. Luckily as the delivery driver phoned he found the funeral directors. I didn't think he was in time as only 30 minutes to actual funeral time. I could do nothing as was driving on the way to the funeral so panicked the flowers would not arrive. As mentioned they were there but I had booked them a week before so did not think there would be a problem with delivery time as funeral was at 3pm. I guess this is where I booked on line and if I had spoken to someone it may have been explained that the flowers might not be delivered in time unless I paid for a time slot. Just worth noting.”

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Posted 8 years ago

“Flowers arrived looking nice on the first day. Second day roses were a little wilted and by 3rd day they didn’t have much life in them. Lilies on the other hand were beautiful and lasted much longer”

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Posted 8 years ago

“Very sml bunch for the price, could have got a much nicer bouquet for an extra £5 wouldn't use again”

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Posted 8 years ago

“I have always had great feed back about flowers. The delivery is excellent and the flowers have made my family and friends very happy for a long time as they are so fresh.”

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Posted 8 years ago

“I found the website easy to use x flowers were delivered same day as requested and at short notice. They were for my sisters annniversary and she was thrilled with them she sent a photo and were just as in photo on website x would definitely use again and recommend to friends x”

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Posted 8 years ago

“Flowers delivered as promised, however went for extra flowers, the pic my daughter sent looked a little scarce and she said the following day some flowers had already begun to droop even tho she had followed all instructions. Not very happy with this”

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Posted 8 years ago

“Not really, for the first time in years you failed to deliver on time !”

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Posted 8 years ago

“Easy website to use. Good communications. No hassling.”

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Posted 8 years ago

“The flowers should have been half the price for what they were, but the service was great, everything was done really efficiently.”

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Posted 8 years ago

“Ordered what looked like a hand tied bouquet for a family funeral. All went well till I saw them in the hearse. They were wrapped in cellophane like a bunch from the supermarket so I never got to see the actual flowers. I was embarrassed as the other flowers were gorgeous. Put me off using them again”

Helpful Report

Posted 8 years ago

“The photo I chose from showed 3 lots of flowers; roses, a violet flower and these were interspersed with a white flower. There were only roses and the violet flower when delivered.”

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Posted 8 years ago

“Poor quality. First bouquet was not acceptable and its replacement was not much better. Will not use this company again.”

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Posted 8 years ago

“To this day I have no idea if the person received the flowers or not. I had problems with the website during the order and had to go through customer services to get the order confirmed. I was led to believe the order had been confirmed but have heard nothing from my friend OR from Serenata. I received an email asking for feedback and I explained that I have no idea if the flowers arrived, I have had no reply regarding this. Moreover, since the ‘order’ I have had marketing emails each day - since I don’t know if any flowers arrived last time I made an order I’m hardly going to use you again! I am going to have to ask my friend if she received her surprise big birthday flowers and risk he feeling uncomfortable if they arrived and she didn’t say OR upset if they didn’t arrive, and then I’ll be requesting a refund!”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews