Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,020 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers arrived looking nice on the first day. Second day roses were a little wilted and by 3rd day they didn’t have much life in them. Lilies on the other hand were beautiful and lasted much longer”

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Posted 8 years ago

“Very sml bunch for the price, could have got a much nicer bouquet for an extra £5 wouldn't use again”

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Posted 8 years ago

“I have always had great feed back about flowers. The delivery is excellent and the flowers have made my family and friends very happy for a long time as they are so fresh.”

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Posted 8 years ago

“I found the website easy to use x flowers were delivered same day as requested and at short notice. They were for my sisters annniversary and she was thrilled with them she sent a photo and were just as in photo on website x would definitely use again and recommend to friends x”

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Posted 8 years ago

“Flowers delivered as promised, however went for extra flowers, the pic my daughter sent looked a little scarce and she said the following day some flowers had already begun to droop even tho she had followed all instructions. Not very happy with this”

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Posted 8 years ago

“Not really, for the first time in years you failed to deliver on time !”

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Posted 8 years ago

“Easy website to use. Good communications. No hassling.”

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Posted 8 years ago

“The flowers should have been half the price for what they were, but the service was great, everything was done really efficiently.”

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Posted 8 years ago

“Ordered what looked like a hand tied bouquet for a family funeral. All went well till I saw them in the hearse. They were wrapped in cellophane like a bunch from the supermarket so I never got to see the actual flowers. I was embarrassed as the other flowers were gorgeous. Put me off using them again”

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Posted 8 years ago

“The photo I chose from showed 3 lots of flowers; roses, a violet flower and these were interspersed with a white flower. There were only roses and the violet flower when delivered.”

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Posted 8 years ago

“Poor quality. First bouquet was not acceptable and its replacement was not much better. Will not use this company again.”

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Posted 8 years ago

“To this day I have no idea if the person received the flowers or not. I had problems with the website during the order and had to go through customer services to get the order confirmed. I was led to believe the order had been confirmed but have heard nothing from my friend OR from Serenata. I received an email asking for feedback and I explained that I have no idea if the flowers arrived, I have had no reply regarding this. Moreover, since the ‘order’ I have had marketing emails each day - since I don’t know if any flowers arrived last time I made an order I’m hardly going to use you again! I am going to have to ask my friend if she received her surprise big birthday flowers and risk he feeling uncomfortable if they arrived and she didn’t say OR upset if they didn’t arrive, and then I’ll be requesting a refund!”

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Posted 8 years ago

“the sent the flowers on time and they were very nice all happy”

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Posted 8 years ago

“You mixed old roses with younger roses. The they right after they were delivered lots of them were already brown and petals falling off!!! For the amount I paid you Ibwould have gotten a much better bunch of roses in a supermarket! DO NOT ORDER ROSES FROM THIS SITE! A COMPLETELY DISAPPOINTMENT AND WASTE OF MONEY!!!!”

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Posted 8 years ago

“Not delivered on the Birthday, had to be delivered two days late, upgraded thank you, but very disappointed as I ordered with plenty of time for a local delivery.”

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Posted 8 years ago

“I sent an orchid to friends for their 40th wedding anniversary. It arrived on the correct date, I received an email to say it was delivered and my friends were very happy with it”

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Posted 8 years ago

“Ordered Friday for delivery on Saturday - for a sick relative Now Monday afternoon and still not delivered. Tried to claim no-one was home - despite a house full of people home, 3 cars on the drive and a dog and man in the garden !!! Anyway, we had asked for it to be left on the doorstep -so no excuse !! No-one will phone us and update us - we just get poor vague emails. Flowers will now be 3 days old - and no- response as to what is happening. Company don't publicise any phone numbers - so can't contact them to speak to a human - they only deal with emails despite me having asked for a phone call to update. Customer service is currently appalling - will not use again”

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Posted 8 years ago

“Previous orders have been great. This one wasn’t. Specifically ordered (early on day 1) a large bouquet with additional guaranteed next day delivery before noon. This was because it was my cousin’s actual birthday and she would be going away late afternoon. No delivery (day 2). Notification the following day (day 3) at 9.00am that flowers on way. Asked Customer Service for explanation. They said sorry for disappointment; reimbursed £4.99 for pre-noon slot and 15% discount. Ok, they apologised and offered some recompense. But 15% may cover the effect of the flowers being left out all day. It does not cover the fact I seemingly missed my cousin’s birthday and could hardly call her (they explicitly say don’t expect notification at the point of delivery) and ask if she’d received them. So stuffed all round, really. Thankfully the flowers were beautiful. Though they were on offer at cheaper price once finished placing order.”

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Posted 8 years ago

“Beautify done nice and easy to order right on time would buy again”

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Posted 8 years ago

“Paid for before lunch delivery as they were for a birthday surprise and wanted to ensure we stayed in to be available to receive them. Courier delivered to the wrong property. I was informed they would be rescheduled for the same day but they didnt arrive. The next day I received a generic despatch email informing me that they were "being chauffeured in style and with the speed of light by our TRUSTY courier service" Based on this email, I held faint hope that a fresh bunch of flowers had been prepared to compensate for the inconvenience. No such luck. They were the same flowers which had now arrived post birthday, looking squashed and dishevelled, (though they arrived in good time and to the correct address this time). No compensation was offered and I even had to chase up a refund for the guaranteed delivery.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,020 reviews