Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some of the roses were half dead looking on arrival with brown patches. Paid for extra stems, didn't receive all of them and the bouquet still looked small and unimpressive. Wouldn't buy again”

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Posted 8 years ago

“The flowers weren't delivered in time.”

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Posted 8 years ago

“Excellent flowers shame about your delivery company flowers had either fallen over or been thrown over as my dad say delivery driver throwing parcels around in the back of the van. So card was wet and flowers messed up. Real shame as they looked lovely”

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Posted 8 years ago

“very small bunch of flowers for the cost”

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Posted 8 years ago

“The order arrived as stated but both the box and flowes were damaged.”

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Posted 8 years ago

“Missing item in the order and won't re-deliver. Delivery company missing the recipient name when deliver the flowers and just left the flowers with a receptionist. Avoid ordering from this flower website if all possible.”

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Posted 8 years ago

“You ask if it would like to be left with neighbour yet you let a courier firm dpd dictact that it’s perfectly acceptable to not do this simple request which is asked of them instead leave it on the front doorstep in plain view”

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Posted 8 years ago

“Beautiful flowers Arrived on time Smashed pre paid vase Pre written card which I also paid extra for arrived incorrect. Minor refund received but really a full refund should have been offered due to disappoint from myself and the recipient I know this negative feedback means I have zero chance of winning Amazon voucher but I feel it is better to give honest feedback rather than write something positive that you may want to hear”

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Posted 8 years ago

“The flowers were beautiful. The vase smashed Card arrived incomplete I should really expect a full refund instead of minor refund for vase & Card, disappointed. thanks”

Serenata Flowers 3 star review on 14th November 2017

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Posted 8 years ago

“The flowers were delivered within a box. Disappointed.”

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Posted 8 years ago

“Absolute rubbish firm, dreadful service. Ordered flowers for my niece’s birthday to be delivered on Saturday . No notification to her or myself about non delivery. She is still waiting for delivery and tomorrow will be 3 days late, that is, if she gets them. I will never use this firm again and I will make sur that my family and friends don’t either.”

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Posted 8 years ago

“No flowers delivered”

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Posted 8 years ago

“The full address was not on the flowers and the driver was delayed delivering them. The flowers were not fresh very disappointed I have more photos of the flowers not great”

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Posted 8 years ago

“Review re the 2nd order delivered on 11th November. Very disappointing. All previous flowers from Serenata had been good. The flowers delivered on 10th November to a different person were very good. Did I choose the wrong bouquet - or was it because I used the discount code - though I can't remember if this was used on the first or second order. However, I noticed they soon disappeared from my daughters house i.e.within 24 hours of receipt - because they did not look good.”

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Posted 8 years ago

“WRONGLY DELIVERED”

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Posted 8 years ago

“Sent flowers to a friend who lives quite a distance away. Never used this type of service before but pleasantly surprised by the ease of the process and the updated received at all stages. Friend delighted with her lovely delivery. Quality goods and great price and top class service. Will definitely recommend and use again.”

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Posted 8 years ago

“Idiots failed to deliver flowers for my wifes birthday. Now they sent me an e-mail asking for a review LOL. Serenata's communication system is laughable, not only that but they tell lies. 1st they claim they have delivered my order, then they tell me I've moved house- too stupid to figure their courier went to wrong house-3 days latter still no flowers and still no refund. Not sure if this is down to incompetence of dishonesty. And the self congratulatory e-mails are as annoying as they are cheesy and dishonest- so here we go again Serenta you have NOT delivered my order and all the pish you write in e-mails ain't going to change that”

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Posted 8 years ago

“The flowers looked just like the illustration. The card & message were correct. Things I was not so happy about:- Some of the flowers (the roses) only lasted 4 days. The delivery was only just before 10:30 am, considering how much extra I paid & there was no particular reason I could see why they couldn't have been earlier. The on-line advert gave the impression you were a florist local to Padstow, who might have been quicker on a Monday morning. Your on-line adverts afterwards are very annoying.”

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Posted 8 years ago

“I sent flowers on Thursday 9th Nov and went to visit 11th the flowers were nothing like the photo on the web site and where in a poor state I won't use you again”

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Posted 8 years ago

“I ordered some flowers 3 days ago which wasn’t delivered and an investigation is going on to find out why, which I have had very little communication telling me what’s going on.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews