Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,003 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 6,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Previous orders have been great. This one wasn’t. Specifically ordered (early on day 1) a large bouquet with additional guaranteed next day delivery before noon. This was because it was my cousin’s actual birthday and she would be going away late afternoon. No delivery (day 2). Notification the following day (day 3) at 9.00am that flowers on way. Asked Customer Service for explanation. They said sorry for disappointment; reimbursed £4.99 for pre-noon slot and 15% discount. Ok, they apologised and offered some recompense. But 15% may cover the effect of the flowers being left out all day. It does not cover the fact I seemingly missed my cousin’s birthday and could hardly call her (they explicitly say don’t expect notification at the point of delivery) and ask if she’d received them. So stuffed all round, really. Thankfully the flowers were beautiful. Though they were on offer at cheaper price once finished placing order.”

Helpful Report

Posted 8 years ago

“Beautify done nice and easy to order right on time would buy again”

Helpful Report

Posted 8 years ago

“Paid for before lunch delivery as they were for a birthday surprise and wanted to ensure we stayed in to be available to receive them. Courier delivered to the wrong property. I was informed they would be rescheduled for the same day but they didnt arrive. The next day I received a generic despatch email informing me that they were "being chauffeured in style and with the speed of light by our TRUSTY courier service" Based on this email, I held faint hope that a fresh bunch of flowers had been prepared to compensate for the inconvenience. No such luck. They were the same flowers which had now arrived post birthday, looking squashed and dishevelled, (though they arrived in good time and to the correct address this time). No compensation was offered and I even had to chase up a refund for the guaranteed delivery.”

Helpful Report

Posted 8 years ago

“Very Prompt next day delivery, foliage good but white roses fairly wilted and browning on delivery. Disappointed in quality and freshness i expect more for c. £60”

Helpful Report

Posted 8 years ago

“My flowers were a day late for my Mum's birthday which was really annoying. However they did arrive the next day but not until 3 in the afternoon. They gave a tiny financial compensation which was appreciated. The flowers were very good according to my Mum but I have not seen them yet.”

Helpful Report

Posted 8 years ago

“Flowers were beautiful and delivered on time. Unfortunately after only 4 days most of the Roses started to die and go a dark colour around the edges”

Helpful Report

Posted 8 years ago

“Impressed with first purchase, quality of flowers and arrangement for price. email confirmed delivery.”

Helpful Report

Posted 8 years ago

“Delivered on time”

Helpful Report

Posted 8 years ago

“Website was easy and strait forward. To garentee Afternoon delivery £5 is a little pricey but again, not bad. I was told by the recipient that the flowers came boxed (personally I wanted them on show when delivered, feel like it’s more ‘special’) also the currier then went on to question why the buyer requested afternoon delivery as the store is open from 9am.. overall OK. If you want some flowers delivered with no special touch this is the place. If you want abit of romance.. look elsewhere.”

Helpful Report

Posted 8 years ago

“I have ordered from Serenta Flowers and always been pleased however, on this occasion I was extremely disappointed. The flowers were a surprise for a friend. They were delivered late and a cleaner had to take them in (work address). My friend had to travel back to work the following day to collect them. All customer service advised was that an investigation will take place with the courier service. No thought to the disappointment of both myself and friend. Was quite upsetting experience.”

Helpful Report

Posted 8 years ago

“Website easy to navigate & free next day delivery is exvellent. Recipient of flowers said they were beautiful”

Helpful Report

Posted 8 years ago

“The flowers were not delivered”

Helpful Report

Posted 8 years ago

“Flowers never arrived. They kept blaming the couriers. Any reputable company would have offered at least a discount and redelivery. I was offered nothing so have asked for a refund. Terrible service.”

Helpful Report

Posted 8 years ago

“Flowers didn’t turn up after checking my phone all day should have read the reviews to start with then wouldn’t have used at all.”

Helpful Report

Posted 8 years ago

“The flowers were nothing like what was shown on the website, very disappointing”

Helpful Report

Posted 8 years ago

“Some of the roses were half dead looking on arrival with brown patches. Paid for extra stems, didn't receive all of them and the bouquet still looked small and unimpressive. Wouldn't buy again”

Helpful Report

Posted 8 years ago

“The flowers weren't delivered in time.”

Helpful Report

Posted 8 years ago

“Excellent flowers shame about your delivery company flowers had either fallen over or been thrown over as my dad say delivery driver throwing parcels around in the back of the van. So card was wet and flowers messed up. Real shame as they looked lovely”

Helpful Report

Posted 8 years ago

“very small bunch of flowers for the cost”

Helpful Report

Posted 8 years ago

“The order arrived as stated but both the box and flowes were damaged.”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,003 reviews