Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,018 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,018 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 25th June 2026

674

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute rubbish firm, dreadful service. Ordered flowers for my niece’s birthday to be delivered on Saturday . No notification to her or myself about non delivery. She is still waiting for delivery and tomorrow will be 3 days late, that is, if she gets them. I will never use this firm again and I will make sur that my family and friends don’t either.”

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Posted 8 years ago

“No flowers delivered”

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Posted 8 years ago

“The full address was not on the flowers and the driver was delayed delivering them. The flowers were not fresh very disappointed I have more photos of the flowers not great”

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Posted 8 years ago

“Review re the 2nd order delivered on 11th November. Very disappointing. All previous flowers from Serenata had been good. The flowers delivered on 10th November to a different person were very good. Did I choose the wrong bouquet - or was it because I used the discount code - though I can't remember if this was used on the first or second order. However, I noticed they soon disappeared from my daughters house i.e.within 24 hours of receipt - because they did not look good.”

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Posted 8 years ago

“WRONGLY DELIVERED”

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Posted 8 years ago

“Sent flowers to a friend who lives quite a distance away. Never used this type of service before but pleasantly surprised by the ease of the process and the updated received at all stages. Friend delighted with her lovely delivery. Quality goods and great price and top class service. Will definitely recommend and use again.”

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Posted 8 years ago

“Idiots failed to deliver flowers for my wifes birthday. Now they sent me an e-mail asking for a review LOL. Serenata's communication system is laughable, not only that but they tell lies. 1st they claim they have delivered my order, then they tell me I've moved house- too stupid to figure their courier went to wrong house-3 days latter still no flowers and still no refund. Not sure if this is down to incompetence of dishonesty. And the self congratulatory e-mails are as annoying as they are cheesy and dishonest- so here we go again Serenta you have NOT delivered my order and all the pish you write in e-mails ain't going to change that”

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Posted 8 years ago

“The flowers looked just like the illustration. The card & message were correct. Things I was not so happy about:- Some of the flowers (the roses) only lasted 4 days. The delivery was only just before 10:30 am, considering how much extra I paid & there was no particular reason I could see why they couldn't have been earlier. The on-line advert gave the impression you were a florist local to Padstow, who might have been quicker on a Monday morning. Your on-line adverts afterwards are very annoying.”

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Posted 8 years ago

“I sent flowers on Thursday 9th Nov and went to visit 11th the flowers were nothing like the photo on the web site and where in a poor state I won't use you again”

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Posted 8 years ago

“I ordered some flowers 3 days ago which wasn’t delivered and an investigation is going on to find out why, which I have had very little communication telling me what’s going on.”

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Posted 8 years ago

“The website is not user friendly,hard to edit and if you want to send more than 1 order of the same thing to different people becomes impossible. My credit card was charged for the incorrect amount and despite the customer service agreeing that the amount is incorrect it has not been made right by them.Much easier to deal with a live person .”

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Posted 8 years ago

“Was slightly disappointed as they didn’t look how they were advertised online”

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Posted 8 years ago

“Flowers looked nothing special.”

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Posted 8 years ago

“The flowers were delivered 2 days late without any warning or explanation and despite receiving emails on both the scheduled day of delivery and the following day saying the courier was on his way. After a complaint, I was offered a 15% discount which was rather insulting. The whole point of the flowers was to welcome my mother into her new home on the say she arrived, not two days later”

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Posted 8 years ago

“I ordered flowers on the website which i was unable to confirm a delivery date and by the time i relised i had payed and it defaulted the following date. Within 1 minute of the order i had sent a request to change it to the following day and was told cant do it. So it spoilt the surprise as it was delivered the wrong date. Wont use again.”

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Posted 8 years ago

“Flowers were delivered 3 days late. Recipient was by then away from the delivery address and only revieved them today-almost a week late. No delivery message from the company either”

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Posted 8 years ago

“The flowers were very nice delivered as agreed. There was a dead fly in the flowers. The box was damaged, there was no water just a paper towel which was damp. And poor old teddy had 1 leg sewn on at an odd angle so he was leaning to one side”

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Posted 8 years ago

“The vase I ordered was apparently broken when it arrived which I found somewhat embarrassing. I thought the flowers might have been actually delivered in the vase not separate. I can't really see the point of them being separate it just looks odd.”

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Posted 8 years ago

“Beware - Serenata is a MALTESE based company that makes contacting them almost impossible! I found that Facebook messaging was the only way I could get a response as 3 emails I sent were not answered”

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Posted 8 years ago

“I was happy the flowers got delivered to the person I wished for it to be delivered to Was slightly disappointed that her name didn't appear on the address (especially as I was unsure if I had given the correct flat number) Also I was concerned that the delivery left item on the ground floor corridor without leaving it in front of her door at the least or making sure she collected these) I remember when placing delivery option, I indicated 'being patient' as part of delivery option Thanks”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,018 reviews