Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,022 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 18%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were very nice delivered as agreed. There was a dead fly in the flowers. The box was damaged, there was no water just a paper towel which was damp. And poor old teddy had 1 leg sewn on at an odd angle so he was leaning to one side”

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Posted 8 years ago

“The vase I ordered was apparently broken when it arrived which I found somewhat embarrassing. I thought the flowers might have been actually delivered in the vase not separate. I can't really see the point of them being separate it just looks odd.”

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Posted 8 years ago

“Beware - Serenata is a MALTESE based company that makes contacting them almost impossible! I found that Facebook messaging was the only way I could get a response as 3 emails I sent were not answered”

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Posted 8 years ago

“I was happy the flowers got delivered to the person I wished for it to be delivered to Was slightly disappointed that her name didn't appear on the address (especially as I was unsure if I had given the correct flat number) Also I was concerned that the delivery left item on the ground floor corridor without leaving it in front of her door at the least or making sure she collected these) I remember when placing delivery option, I indicated 'being patient' as part of delivery option Thanks”

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Posted 8 years ago

“Ordered flowers for birthday present, needed them delivered rather than just mailed as buds as some do. but didn't want to spend a fortune with rip off prices as some sites do. Were a little concerned as never used these folks before but ordering was simple, we were kept informed of delivery progress by messages, delivery was on time and the birthday girl loved the delivered result...so all good and on this experience would certainly use again and recommend”

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Posted 8 years ago

“I understood flowers would be delivered day before funeral, that was fine. I was well informed as to exact delivery time. When I saw the bunch of flowers at the funeral, I felt very disappointed and embarrassed because I ordered them on behalf of myself and two friends. They were the worst and saddest looking bunch that I have ever seen at a funeral. They, what I could see, were limp and very tightly wrapped in cellophane. I'm aware flowers are expensive at this time of year but for £35 they were a poor show, a very large card was also in front of the bunch, you couldn't read the message, the only purpose was to obscure the view. A decent bunch of flowers cost under a tenner. Why such a poor show?”

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Posted 8 years ago

“My mother in law that received the flowers didn’t not think the bunch looked good and was not full of flowers as shown in the picture! Very poor feedback from receiptent, definitely will not be using Serenata Flowers again.”

Serenata Flowers 1 star review on 8th November 2017

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Posted 8 years ago

“Flowers lovely. Frustrated a neighbour wasn't allowed to sign because it was '10min before delivery slot'!!”

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Posted 8 years ago

“The delivery was great thank you”

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Posted 8 years ago

“The flowers were ok but not exactly as shown in picture as the orange flowers that would have given an autumn contrast were red like all the others. Some of the stems were bent and never recovered.”

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Posted 8 years ago

“Flowers dead poor delivery service and not as advertised”

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Posted 8 years ago

“1st time i've ordered flowers online and it was so easy. Received an email immediately with my confirmation and tracking number. Got an email at 9.10 next morning saying they were dispatched and another 5.30 saying they were delivered. My friend sent me a photo of them, could have done with another 2 or 3 flowers in it (or it was my friends vase that made them look scarce), overall pleased with the service.”

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Posted 8 years ago

“The flowers were not delivered. Some mistake by the delivery driver. Two days after the delivery driver claims that somone signed for them, a neighbour turned up with them saying they had been left on the wrong doorstep. So, no flowers for 88th birthday, old tired flowers two days later. Customer service at serenata? They dont seem particularly bothered. 'cant do anything while we investigate...' they said. I still havent heard back from them. Would not recommend. Will not use again. Will continue to pursue complaint. Feel totally ripped off by people who clearly dont care about customers. Would give no stars if I could.”

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Posted 8 years ago

“My husband ordered flowers for me, a very special occasion and he was let down by this company. Failed delivery with no communication. How this happens in this day and age I have no idea. The delivery even failed again the next day with no apology. They didnt care that they have ruined a very special occasion for us.”

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Posted 8 years ago

“The service from beginning to end was excellent and kept me informed every step of the way. I saw the flowers that were delivered and they were not what you would get from a florist. I think that you get what you pay for.”

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Posted 8 years ago

“it was easy to order the flowers”

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Posted 8 years ago

“Flowers not delivered and unable to speak to anyone you can only fill in a form. They took four days to contact the courier and despite being initially told they were left in an authorised outbuilding as no one was there. This is a junior school and manned all day. They then said the flowers were left in reception. Everywhere was checked and no flowers found. I used this company as they had such good reviews, but funnily enough if you read the bad reviews they are all has a similar experience to mine. Would not recommend them and will never use them again. I unfortunately did not pay by credit card so I have no redress.”

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Posted 8 years ago

“The flowers apparently were lovely but were left on doorstep where anyone walking past could of taken them”

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Posted 8 years ago

“I am very dissapointed, it wasn't worth my money. My mum was really upset as the flower box was damaged and the flower was half out of its wase.. This is the 2nd time i ordered from this site.. never again..”

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Posted 8 years ago

“Flowers were delivered in time. Problem was in not telling the Funeral director to remove the packaging! We only got to see this when the flowers were displayed. Could not check the right flowers had been sent as we could not see them! I did manage to crouch down and retrieve and open the card. Not the best quality. Bit embarrassed by the faux pas. Serenata did agree to tell Funeral Directors to remove packaging after 3 emails......”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,022 reviews