Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,003 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Customer Service
Communication Channels	Email, Live Chat

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were delivered in time. Problem was in not telling the Funeral director to remove the packaging! We only got to see this when the flowers were displayed. Could not check the right flowers had been sent as we could not see them! I did manage to crouch down and retrieve and open the card. Not the best quality. Bit embarrassed by the faux pas. Serenata did agree to tell Funeral Directors to remove packaging after 3 emails......”

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Posted 8 years ago

“I ordered flowers for my daughter, but they were not delivered until a day after they were due. The messages I received were contradictory and although the flowers did at last arrive, as mentioned in other reviews, there is no easy way to contact the company. I have used the company a number of times over the years, but looking at the recent reviews, they seem to be going downhill and I'm not at all sure I shall use them again - there are plenty of alternatives out there.”

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Posted 8 years ago

“Roses that were part of the bouquet died within a day. This is not the first time this has happened. Disappointed as both times they were a gift. Customer service was unhelpful. Will not order from them again”

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Posted 8 years ago

“Well done and delivery as promised, same as previously.”

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Posted 8 years ago

“Lots of great choices and price bands!”

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Posted 8 years ago

“My Order did not arrive the day it was meant to, supposedly damaged in transit. I then had an email saying , that my order was being despatched the following day (a day late) which again did not arrive. I then cancelled my order as the Birthday had been and gone. I then received and email saying my order was being despatched by at "Knight" chauffeur driven one! which again did not arrive. Therefore I was extremely disappointed in your company. The only positive thing is that you did answer my emails promptly. I have had a refund.”

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Posted 8 years ago

“Flowers got delivers in a box with teddy and balloon thought would be a nice surprise for my fiancé she opened the box the balloon was burst would not return here”

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Posted 8 years ago

“Would definitely NOT use them again, ordered for a friend and then found out that they had to take an urgent trip away to see a dying relative and so would not be at home for at least a week. Called Serenata and they refused to delay the delivery despite the circumstances. I had to drive for an hour each way to go and collect the flowers which had been dumped on my friends doorstep and would have stayed there (or been taken) for a least a week. Totally inflexible company and will happily pay a local florist a little bit more and have a more personal service. Flowers were definitely not worth the money either.”

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Posted 8 years ago

“They arrived early evening for a birthday surprise as promised. Flowers were OK . No more , no less !”

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Posted 8 years ago

“Serenata flowers are usually beautiful quality. However my latest order wasn’t very good at all. Many of the flowers had already started to go over and many of the roses had very brown petals. Disappointed this time around!”

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Posted 8 years ago

“I ordered flowers for my mother's birthday, and they didn't get delivered on her birthday, they were a day late. No explanation given other than something went wrong.”

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Posted 8 years ago

“They failed to deliver my order once, and haven't told me if the second attempt succeeded or not. The address was a tricky one, so I'm a little forgiving.”

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Posted 8 years ago

“I placed three orders on the same day. Two were delivered next day as promised. The third was not delivered and the company didn't know until I told them I didn't have a delivery confirmation, very dissappointing they don't have their own follow up system! After several (cumbersome to do on website) emails and website correspondences, they couldn't deliver on the day after I notified them. I was told the couriers schedule and that was it! No effort made to correct the problem they had caused. I thought a seperate courier could have been used. No offer of monetary compensation was made, even though I did not want this. The flowers were for my cousin whose sister had passed away. I'm now hoping she gets them before leaving for the funeral. Dissappointed!”

Helpful Report

Posted 8 years ago

“Flowers ordered 29th October for delivery 30th October, never turned up. Complained and was assured they would be there on 31st October, again no show. Flowers turned up today with the original despatch label on of 29th, and they were dead. They were a birthday present and I was highly embarrassed, they'd been in the box for 4 days. I did get a refund, but was given the impression they were sending a new bunch, not the original dead ones. The bouquet bore no resemblance to the photo and I paid £4.99 for extra flowers. Very unhappy”

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Posted 8 years ago

“Delivered next day. Beautiful bouquet of flowers. So big the recipient had to use 2 vases! Great service. Would use again.”

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Posted 8 years ago

“These flowers were for a lady celebrating her 94th birthday so I was very upset to learn that they did not arrive on the day I requested. I also asked for them to be left with a neighbour if the recipient was not at home but this was not done.”

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Posted 8 years ago

“Very efficient, and easy website to use.”

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Posted 8 years ago

“The roses were completely different colour unfortunately and I opted for delux size but it was equivalent of large supermarket bouquet for around £15 and I paid £25 Delivery was quick and on time”

Serenata Flowers 2 star review on 1st November 2017

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Posted 8 years ago

“The Flowers arrived and the roses were wilting completely. I was told they always arrive like this to protect them and the recipient is supposed to peel off all the outer petals. I was told once this was done they would last at least a week. 2 days later they are dead. after arguing for 2 days I have given up but will never use Seranata again”

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Posted 8 years ago

“The flowers were not delivered!!!!!! The www site was very difficult to follow. I ordered for delivery to Church Cottage, Beachamwell, Nr Swaffham Norfolk, PE37 8BD. After paying a lot of money for a super bunch , I realised that your site interpreted this as 1 Church Lane,Beachamwell. I tried to get this changed but your computer told me it was not possible!!!!! I travelled from Hereford to Swaffham on Sunday to find that my flowers had not arrived. This was very disappointing as well as embarrassing. There was no way that I could speak to anyone on the twlephone. When in Swaffham I tried to find Serenata Flowers, Swaffham but was told that no such shop existed. What a con. I would like my money back in full. If I don't receive satisfaction I will report you to the Trading Standards Authority.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,003 reviews