Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,018 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 6,018 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 25th June 2026

674

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers for birthday present, needed them delivered rather than just mailed as buds as some do. but didn't want to spend a fortune with rip off prices as some sites do. Were a little concerned as never used these folks before but ordering was simple, we were kept informed of delivery progress by messages, delivery was on time and the birthday girl loved the delivered result...so all good and on this experience would certainly use again and recommend”

Helpful Report

Posted 8 years ago

“I understood flowers would be delivered day before funeral, that was fine. I was well informed as to exact delivery time. When I saw the bunch of flowers at the funeral, I felt very disappointed and embarrassed because I ordered them on behalf of myself and two friends. They were the worst and saddest looking bunch that I have ever seen at a funeral. They, what I could see, were limp and very tightly wrapped in cellophane. I'm aware flowers are expensive at this time of year but for £35 they were a poor show, a very large card was also in front of the bunch, you couldn't read the message, the only purpose was to obscure the view. A decent bunch of flowers cost under a tenner. Why such a poor show?”

Helpful Report

Posted 8 years ago

“My mother in law that received the flowers didn’t not think the bunch looked good and was not full of flowers as shown in the picture! Very poor feedback from receiptent, definitely will not be using Serenata Flowers again.”

Serenata Flowers 1 star review on 8th November 2017

Helpful Report

Posted 8 years ago

“Flowers lovely. Frustrated a neighbour wasn't allowed to sign because it was '10min before delivery slot'!!”

Helpful Report

Posted 8 years ago

“The delivery was great thank you”

Helpful Report

Posted 8 years ago

“The flowers were ok but not exactly as shown in picture as the orange flowers that would have given an autumn contrast were red like all the others. Some of the stems were bent and never recovered.”

Helpful Report

Posted 8 years ago

“Flowers dead poor delivery service and not as advertised”

Helpful Report

Posted 8 years ago

“1st time i've ordered flowers online and it was so easy. Received an email immediately with my confirmation and tracking number. Got an email at 9.10 next morning saying they were dispatched and another 5.30 saying they were delivered. My friend sent me a photo of them, could have done with another 2 or 3 flowers in it (or it was my friends vase that made them look scarce), overall pleased with the service.”

Helpful Report

Posted 8 years ago

“The flowers were not delivered. Some mistake by the delivery driver. Two days after the delivery driver claims that somone signed for them, a neighbour turned up with them saying they had been left on the wrong doorstep. So, no flowers for 88th birthday, old tired flowers two days later. Customer service at serenata? They dont seem particularly bothered. 'cant do anything while we investigate...' they said. I still havent heard back from them. Would not recommend. Will not use again. Will continue to pursue complaint. Feel totally ripped off by people who clearly dont care about customers. Would give no stars if I could.”

Helpful Report

Posted 8 years ago

“My husband ordered flowers for me, a very special occasion and he was let down by this company. Failed delivery with no communication. How this happens in this day and age I have no idea. The delivery even failed again the next day with no apology. They didnt care that they have ruined a very special occasion for us.”

Helpful Report

Posted 8 years ago

“The service from beginning to end was excellent and kept me informed every step of the way. I saw the flowers that were delivered and they were not what you would get from a florist. I think that you get what you pay for.”

Helpful Report

Posted 8 years ago

“it was easy to order the flowers”

Helpful Report

Posted 8 years ago

“Flowers not delivered and unable to speak to anyone you can only fill in a form. They took four days to contact the courier and despite being initially told they were left in an authorised outbuilding as no one was there. This is a junior school and manned all day. They then said the flowers were left in reception. Everywhere was checked and no flowers found. I used this company as they had such good reviews, but funnily enough if you read the bad reviews they are all has a similar experience to mine. Would not recommend them and will never use them again. I unfortunately did not pay by credit card so I have no redress.”

Helpful Report

Posted 8 years ago

“The flowers apparently were lovely but were left on doorstep where anyone walking past could of taken them”

Helpful Report

Posted 8 years ago

“I am very dissapointed, it wasn't worth my money. My mum was really upset as the flower box was damaged and the flower was half out of its wase.. This is the 2nd time i ordered from this site.. never again..”

Helpful Report

Posted 8 years ago

“Flowers were delivered in time. Problem was in not telling the Funeral director to remove the packaging! We only got to see this when the flowers were displayed. Could not check the right flowers had been sent as we could not see them! I did manage to crouch down and retrieve and open the card. Not the best quality. Bit embarrassed by the faux pas. Serenata did agree to tell Funeral Directors to remove packaging after 3 emails......”

Helpful Report

Posted 8 years ago

“I ordered flowers for my daughter, but they were not delivered until a day after they were due. The messages I received were contradictory and although the flowers did at last arrive, as mentioned in other reviews, there is no easy way to contact the company. I have used the company a number of times over the years, but looking at the recent reviews, they seem to be going downhill and I'm not at all sure I shall use them again - there are plenty of alternatives out there.”

Helpful Report

Posted 8 years ago

“Roses that were part of the bouquet died within a day. This is not the first time this has happened. Disappointed as both times they were a gift. Customer service was unhelpful. Will not order from them again”

Helpful Report

Posted 8 years ago

“Well done and delivery as promised, same as previously.”

Helpful Report

Posted 8 years ago

“Lots of great choices and price bands!”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,018 reviews