Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,018 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,018 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 25th June 2026

674

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They still haven’t arrived so very disappointing I will not be using yr company again”

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Posted 8 years ago

“Ordered a large bunch of roses (grandissiomo) for my wife's birthday. However, she received a pathetic bunch of flowers as pictured and not as described or shown on the website. Should have gone to Marks or Waitrose instead.”

Serenata Flowers 3 star review on 29th October 2017

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Posted 8 years ago

“Flowers were not fresh and the writing on the birthday card was so faint one could hardly read it.”

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Posted 8 years ago

“Person for whom I sent flowers we home all day. It's bit embarrassing to ask to collect from neighbour. I did leave message to knock hard with the order as doorbell wasn't working but it looks like nobody read the instruction. Not happy with this service.”

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Posted 8 years ago

“Flowers were lovely, delivered when they said, keep me updated at all times”

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Posted 8 years ago

“Not really happy Roses were good Fresia were nearly dead May not use this company again”

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Posted 8 years ago

“The courier left the flowers with a neighbour even though my in laws were in their house. I received an email to say the flowers had been delivered to my mother in law which in fact was untrue. I sent a message to your customer services which once again is difficult to make contact. I was told they knew the flowers had gone next door but the courier didn’t have an option to let me know. I won’t recommend your company poor communication and also courier decided to leave next door without letting myself or my mother in law they had. A card through the door would of taken one minute. Didn’t even receive an apology My mother in law isn’t well and I wanted her to know we were thinking of her Poor service”

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Posted 8 years ago

“The flowers, I am told, were very nice. I will never deal with them again as there is no telephone contact. I will admit that my email was answered quickly even though it was late evening, it was imperative that I contacted them for reasons that I will not go into. I find the normal 'run of the mill' emails to be OTT and not very business like. The Company need to rethink their marketing methods and act more professional.”

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Posted 8 years ago

“They never delivered the flowers! Bought them for my mum, upon contacting them they stated that it will take 48 hours to look into! Errrr... but what about my mums birthday? Still waiting to hear WTF has happened!”

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Posted 8 years ago

“flowers arrived in a mess, but I am sure this was not down to florist but courier service, something seemed to have happened in transit as flowers still looked fresh but a mess, that seems to fit with box falling over. Anyway I received a prompt full refund.”

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Posted 8 years ago

“The good news was that they arrived on the correct day, bad news was that the bouquet was just not worth the money :( I paid the extra £5 for a fuller bunch - well, if that was a 'fuller' one goodness knows what you'd normally get, half a dozen flowers??? It stated that the photograph was of the basic, cheapest price bouquet and yet what was received was a lot less flowers than in the photograph even though I'd paid extra for more! It just made me feel that I wished I had not bothered sending flowers at all as what was received was an embarrassment. Thank goodness my brother had the foresight to remove the card so that people were not aware that the sorry looking bunch of flowers was anything to do with me. To be honest I may as well of got a bunch from a local petrol station for £3.99, there would probably been more blooms then.”

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Posted 8 years ago

“With updates.”

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Posted 8 years ago

“I have previously completed one of these surveys. Flowers ordered early AM for same day. They arrived next day late afternoon. Not acceptable. Were for a special occassion Wendy Nerding”

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Posted 8 years ago

“Good value and good service.”

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Posted 8 years ago

“Product rubbish,still trying to get refund on my purchase,even though I've sent photos as requested.Even the undertaker said they were not up to standard for a floral tribute for a coffin.”

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Posted 8 years ago

“As I have already said the service is fantastic, the problem is the life of the flowers, the ones I bought lasted a total of 4 days, looks like you are perhaps sending dying flowers at what looks like a good price at first, but really is over the top. lesson learned.”

Serenata Flowers 3 star review on 25th October 2017

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Posted 8 years ago

“Would not order from this company again as it is not possible to phone them.”

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Posted 8 years ago

“Ordered the flowers for driverly on Friday which they arrived looking a little worse for wear and by Monday all the flowers were dead, paid £40 for these total waste of money. Will not be ordering again.”

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Posted 8 years ago

“When the flowers got delivered, I had ordered the deluxe bouquet, they were pretty small and very dry. Also some of the flowers had fallen off the stalk. Not impressed, pretty embarrassing as they were a new home gift.”

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Posted 8 years ago

“Please avoid this company!! I had ordered flowers for my friends birthday and received notification that they had been delivered. They were not delivered and when I queried it they send me a picture of the floweres dumped outside the flat on the floor. I instructed them to deliver it to the door, But they just dumped it on the floor. Worst experience ever! One of the neighbours must have picked them up and not even a refund, just an apology from them. I will never use this company again. What is meant to be a stress fee experience turned into a nightmare...”

Serenata Flowers 1 star review on 25th October 2017

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,018 reviews