Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,020 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the the fourth time I have ordered flowers from Serenata Flowers UK for my sister in UK . It has been a very happy choice as she has been more than happy each time. AS I live in Australia I have never been able to see these flowers personally, but she has sent me photographs each time. One was for Xmas and the rest birthdays, The last time Oct 18th I ordered Lily's. The all came in bud form and are begining to open now. A very happy sister Thank You”

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Posted 8 years ago

“I was not at the funeral they were purchased for. I was unhappy that they were not in a vase or in any form for presentation. I saw a photo. Flowers wrapped in paper, lying on there side. Could only see the card and tip of 1 flower. Not good for £56.! But were delivered in time that I paid £5 extra for and card 1/2 correct.”

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Posted 8 years ago

“I thought the delivery service was good and liked being kept up to date with progress from the witty emails. However, I thought the quality of the flowers was very poor and I was very disappointed. Although pleased with the discount, I guess you get what you pay for! :-(”

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Posted 8 years ago

“My brother and I were trying desperately to order flowers from Australian for same day deliver to our mum who was unwell in the UK. After lots of searching and attempting orders for same day delivery Serenata accepted our order and payment was made. Unfortunately a few hours later we received an email to say they were unable to deliver to the area requested for same day delivery and our order was cancelled, no offer of next day delivery!!! We are now, 3 days later, still waiting for the money to be credited back!!!”

Helpful Report

Posted 8 years ago

“Stems not good lasted 3 days no feed nothing”

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Posted 8 years ago

“Ordering was easy and I love that I was informed by email that the flowers had been despatched and then again that they had been delivered.”

Helpful Report

Posted 8 years ago

“Nice flowers but if this was a ‘Grandissimo’ order...i’d Have hated it I had just ordered a standard bunch. It certainly did not seem ‘Grandissimo’ to me...rather disappointing,”

Helpful Report

Posted 8 years ago

“I complained about the condition, no phone number, so endless emails. Still no result. I sent two photos as requested and am now being asked for more photos of the floral tribute which now lie on a grave a considerable distance away. You could not make it up. I am livid.”

Helpful Report

Posted 8 years ago

“Ordered a funeral sheaf, however it was delivered as a bouquet wrapped in paper. Very disappointed”

Helpful Report

Posted 8 years ago

“It is tricky leaving a review when you don't personally see the bouquets. I have sent two now for two friends but felt that, although pleased to receive, they were more 'surprised' than 'admiring' and were particularly taken with the beautifully worded accompanying card that talks about being a good hostess to the flowers, rather than the flowers themselves. What I DO know is that Serenata are reliable and deliver on time, plus, their bouquets seem very reasonable.”

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Posted 8 years ago

“wide range of designs and prices for all pockets. excellent communication about the delivery. flowers came in well presented protected packaging and when they were unboxed amazing bouquet. recommend no question. and will definitely use there services again!!! :)”

Helpful Report

Posted 8 years ago

“The flowers were not delivered on the day I requested which meant I had to spend another £20 purchasing flowers from elsewhere for a presentation at my office. Serenata spent 8 hours arguing with me by email stating that I had to pay for the flowers whether they arrived or not. To add insult to injury, the flowers arrived the following day (too late) and although they were pretty, the size of the bunch was quite small and I had paid extra to have a larger bunch. All in all, this was my worst experience of purchasing goods on-line since I started doing so many years ago.”

Helpful Report

Posted 8 years ago

“The recipient called me to say the flowers arrived rotten and all the roses were brown.”

Helpful Report

Posted 8 years ago

“The only good thing was that the flowers were delivered on time, I had spent over £60 on a bunch of roses and had to throw them in the bin they were damaged, dead, and full of some kind on fungal disease my wife was in Tears what a wonderful start to a birthday will never use again.......”

Helpful Report

Posted 8 years ago

“Ordered some flowers for my sister in law and they arrived half dead, got sent a second set free of charge as we couldn’t get a refund and not only were they just as bad as the first but the delivery man left them on the doorstep without even ringing the bell.”

Helpful Report

Posted 8 years ago

“I was glad to find somewhere that was near to my recipient who assured ,me ger flowers were Beautiful . Free delivery was a comforting bonus.”

Helpful Report

Posted 8 years ago

“Inexpensive, on time delivery.”

Helpful Report

Posted 8 years ago

“Despite giving 24hours notice, Serenata flowers were unable to change the delivery address. They claimed that is was because the order was in process and drivers must deliver to the states address. Why they simply couldn’t change the address in their system is beyond me. Multiple e-mails back and forth, with no solutions offered. Flowers delivered and left outside an unoccupied building, where anyone could take them. Certainly not good customer service.”

Helpful Report

Posted 8 years ago

“It was not delivered on the day I requested despite you sending an email telling me the flowers had left your place -- in the end the flowers were only delivered the next day. Had they been for a birthday, I would have looked really bad.”

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Posted 8 years ago

“Having forgotten a birthday, I was delighted to see that Serenata Flowers would deliver on a Sunday. The price was reasonable, the service excellent and the birthday girl was delighted - thank you!”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,020 reviews