Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Informed that next day delivery was not possible after we had paid. Flowers were delivered several days later”

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Posted 8 years ago

“I ordered the flower nine days before the lady's birthday which should have been plenty of time. As far as I can tell they were delivered the day AFTER her birthday and she was not there. So depending on when she returns it will be after her birthday and/or the flowers will be long dead. Very disappointed. Cal Thomas”

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Posted 8 years ago

“I pre ordered flowers as I would be away when it was a friends 'special birthday'. Flowers were delivered but they failed to put the message with the flowers I painstakingly made when ordering the flowers. The upshot of this very bad error was that my friend thought I had forgotten her birthday and had not a clue as to who the flowers were from. This is a really bad mistake and I am very very disappointed. As a new customer I do not think I would use them again.”

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Posted 8 years ago

“not happy about courier service”

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Posted 8 years ago

“Next day delivery, reasonable price and lots of options for extras - like a gift and balloons. Size of bouquet didn't reflect the picture on the webpage though, and afternoon delivery seems silly. Paid extra for it, and the flowers was delivered at 12.07. What I was was hoping for when choosing afternoon was around 3-4, not 7minutes past noon. Though fairly, it is after-noon.”

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Posted 8 years ago

“Only giving them one star would like to give zero false delivery updates flowers not delivered . Please do not order from this company and save your money”

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Posted 8 years ago

“Delivery was late, the flowers were left on the doorstep some time after 8pm with no doorbell rung. Consequently they were not found until the next morning. The flowers were a birthday present so it was disappointing that they did not arrive at a reasonable time on the actual birthday and that the recipient knew nothing about the delivery.”

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Posted 8 years ago

“my sister said they were nice”

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Posted 8 years ago

“The Pink Pot Rose was quite small compared with picture, very disappointing.”

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Posted 8 years ago

“Because Serenataflowers made my friend very very happy I was happy. Earning me brownie points.”

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Posted 8 years ago

“I ordered these flowers for my mums birthday and was very disappointed when I went to her house and saw the flowers for myself. I ordered a Deluxe bunch of flowers with a vase and I am sure she did not get what I ordered. The bunch of flowers was in a small bag of water and the bunch was so small there is no way this was a deluxe bunch. The flowers were delivered in a cardboard box, they came with no flower food,most of the flowers were crushed and there wasn't even a small card as with other flowers I have ordered in the past from other company's with the name of the flowers on it or a small guide as to how long they should stay in the bag of water before transferring them into a vase as the one I ordered did not come. I will never use this company again and for value for money I would have been better off buying from a super market. The money I paid for this bunch I would have got a bigger beautiful gift rapped bunch of flowers if I had gone into a florist in person.”

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Posted 8 years ago

“These flowers were due to be delivered on Saturday. They were not delivered until Monday!!! Too late and very disappointing. Also when I knew the flowers had not been delivered on Saturday Iwas unable to contact Serenata Flowers as they do not provide a telephone service and email was not working!!!I will not be using Serenata Glowersagain.”

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Posted 8 years ago

“The flowers were beautiful and delivered the very next day as promised. Unfortunately the email correspondence / confirmation of delivery was not accurate. We received confirmation of 2 sets of flowers being delivered to the same person! but on contacting the people we sent flowers to this was not the case?!! and they had been delivered to the correct addresses.”

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Posted 8 years ago

“This is my second review as it didn't post my first as a left no stars. The flowers have not been delivered from last week. I have had no response from the website with my query. The company has taken money from my account. Very poor.”

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Posted 8 years ago

“Always top notch in the past however last 3 deliveries had issues. Mainly with the delivery company I think damaging stuff and delivering to wrong addresses. Serenata dealt with the issues quickly and to my satisfaction. I think they should review their delivery company and get back to the good standards I know they're capable of.”

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Posted 8 years ago

“Good delivery and exactly what on the picture. Thank you.”

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Posted 8 years ago

“Last minute rush for a forgotten birthday at the other end of the country wonderfully resolved by Serenata. Lovely flowers,speedy delivery and great price.”

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Posted 8 years ago

“Rubbish delivery No email tracking for me to see turned up at 3pm on the day of my wedding anniversary appalling I won't use again . The flowers wasn't worth the money at all could of got better from supermarket”

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Posted 8 years ago

“The delivery was on time. We ordered from abroad, and choosed Serenata because of reasonable prices. We were a little concerned about the lack of phone numbers, but everything went well. The bouquet of flowers was smaller than shown on picture, but still ok. The delivery tracking was convenient. I recommend the service all in all.”

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Posted 8 years ago

“The bouquet was nothing like the Ianthe image. Purchased because of the strong purple colours. The White roses were already going brown at the edges when they arrived. I also paid for an extra size which it certainly wasn't in my view. Very disappointing”

Serenata Flowers 2 star review on 9th October 2017

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews