Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The recipient called me to say the flowers arrived rotten and all the roses were brown.”

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Posted 8 years ago

“The only good thing was that the flowers were delivered on time, I had spent over £60 on a bunch of roses and had to throw them in the bin they were damaged, dead, and full of some kind on fungal disease my wife was in Tears what a wonderful start to a birthday will never use again.......”

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Posted 8 years ago

“Ordered some flowers for my sister in law and they arrived half dead, got sent a second set free of charge as we couldn’t get a refund and not only were they just as bad as the first but the delivery man left them on the doorstep without even ringing the bell.”

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Posted 8 years ago

“I was glad to find somewhere that was near to my recipient who assured ,me ger flowers were Beautiful . Free delivery was a comforting bonus.”

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Posted 8 years ago

“Inexpensive, on time delivery.”

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Posted 8 years ago

“Despite giving 24hours notice, Serenata flowers were unable to change the delivery address. They claimed that is was because the order was in process and drivers must deliver to the states address. Why they simply couldn’t change the address in their system is beyond me. Multiple e-mails back and forth, with no solutions offered. Flowers delivered and left outside an unoccupied building, where anyone could take them. Certainly not good customer service.”

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Posted 8 years ago

“It was not delivered on the day I requested despite you sending an email telling me the flowers had left your place -- in the end the flowers were only delivered the next day. Had they been for a birthday, I would have looked really bad.”

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Posted 8 years ago

“Having forgotten a birthday, I was delighted to see that Serenata Flowers would deliver on a Sunday. The price was reasonable, the service excellent and the birthday girl was delighted - thank you!”

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Posted 8 years ago

“I loved the emails with their sense of humor giving me a progress report all along the way. The ordering procedures were easy and your company has great follow through. Excellent in every aspect of my experience, being so far away from the U.K. in California. I will use you again!”

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Posted 8 years ago

“Good service, flowers are almost throw away after three days sadly ;-(”

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Posted 8 years ago

“Flowers never received delivered to a different address”

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Posted 8 years ago

“The flowers arrived on time but were in poor condition two of the stems were without petals the rest were wide open and dropping petals, was offered 10% discount but this did not cover the disappointment felt by the recipient and the embarrassment felt by myself. Will not use Serenata in the future.”

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Posted 8 years ago

“Flowers were lovely and arrived when you said they would”

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Posted 8 years ago

“I ordered the flowers to be delivered on Sunday and they did not arrive. I was offered a redelivery or refund, and as it had missed the event, I asked for a refund. Then received an email the next day to say they ere out for delivery again. However, although the tracking says the same, they have still not arrived.”

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Posted 8 years ago

“Wonderful service. Beautiful flowers, made a very difficult time for my family just that little but easier. Would absolutely recommend. Thank you Serenta Flowers 💐”

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Posted 8 years ago

“The flowers were a different colour to what they were advertised on the website. There were hardly any flowers in the boquet. The £20 price tag did not reflect the flowers that were sent as a gift. The boquet looked like a £5 supermarket boquet not a bunch of ‘quality’ flowers from an online florest. I would not reccomend this website and i definatly would not order from yourselves ever again.”

Helpful Report

Posted 8 years ago

“The website would not complete my order, I had to send an email to customer services and get a reply in order to complete the order. They've taken my money - however, I have no idea if the flowers got there or not!”

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Posted 8 years ago

“An unfortunate set of circumstances which with hindsight could have been handled better. The friend I had ordered the birthday flowers for unfortunately passed away the day before her birthday. I sent a message to request that the flowers should not be delivered to my friend and it was promptly responded to say the order would be cancelled. Next day when thinking a bit straighter, I asked whether I would be refunded or if the flowers could be delivered to me if not. The reply was that they had been destroyed, so money taken but no flowers seen. I was however offered 50% off my next order.”

Helpful Report

Posted 8 years ago

“Very disappointed.flowers did not arrive on the day ordered dispute being ordered a week in advance. A special day that cannot be repeated went with out my gift. Won't use again and won t recommend.”

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Posted 8 years ago

“Normally I get a really good experience with them, unfortunately this time the flowers were lovely and delivered on time, but within a day they had already started to wilt and die, this was a great disappointment to my mother as normally they last for weeks, they didn't last a week this time.”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews