Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,018 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,018 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 25th June 2026

674

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was great, just disappointing with the size of the bouquet for the price I paid, I have had much larger bouquets for the same price elsewhere. I just thought I’d try somewhere different this time Thanks”

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Posted 8 years ago

“ORDER NO 217876180. Ordered flower for my mums birthday. Got notification that they had been delivered, however they HAD NOT! What a shower of SHI*E!”

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Posted 8 years ago

“undelivered despite being informed of their arrival, waste of money”

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Posted 8 years ago

“I ordered for same day delivery. It was a special birthday they arrived the following day”

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Posted 8 years ago

“Delivered on a Sunday and at the time they said they would and for free - what’s not to like. Good price and lovely bouquet.”

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Posted 8 years ago

“Not very happy they had no water and no plant feed”

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Posted 8 years ago

“Delivered on time, but we're just left on doorstep, on opening I was dissapointed as the bouquet was smaller than anticipated, also 3 stems were broken, so for ordering and paying for the gigissimo bouquet I felt cheated as lost 3 stems, daughter in law loved the colours of the blooms, overall dissapointed.”

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Posted 8 years ago

“I paid for special delivery until 10.30 and I received my parcel after 2 o'clock!!!”

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Posted 8 years ago

“AVOID AT ALL COST, IF I COULD GIVE NEGATIVE STARS I WOULD!! I gave these muppets the chance to avoid me writing a review today and they had the chance to use their own discretion and deliver my flowers today, and they chose not to. (THEY WERE WARNED) They promote a same day delivery service which they could of easily used as a gesture of good will or (THEY COULD OF OFFERED THE SERVICE AT A REDUCED COST) which would of been an option I would of gladly paid for after I stated they should pick up the charge. They didn't want to and didn't even offer as the flowers needed to be delivered today, I would of paid for it but they made no effort to help or offer any other service apart from taking my option to cancel my order and refund me and to wait 5 days for it also. I paid for a the flowers to be delivered today after ordering them on Saturday after delivering to the same person at the same address previously. They held my order as the "address" wasn't correct. Normal people would look at their customers account order history since you have to be logged in to order from them. They would of seen the same person and address already in their database and they could of sent the order. Even IF one line of the address was not present as their systems would not give the option to change/add it. Postcode check? Google search? order history? Any of the following could of been done rather than hold my order and then waste time emailing me waiting for a response going back and forth. Too cheap to pick up the phone and resolve the issue in under 5 minutes with a phone conversation with your customers when your in the wrong? Only offering to deliver the next working day, which defeats the object of sending flowers for this occasion is poor. Suzanne, Francesca & Faith all emailed me back and forth, wasting my time and ultimately 3 people to respond to one query is excessive and pointless, do all 3 need further training? The moment I knew this wasn't going to happen with this company I picked up the phone, called their competitor, a human answered, explained how poor a service I've just received, selected the flowers I wanted, paid over the phone and the time it's taken me to write this review, I've had the receiver contact with the expected reaction. Take note.... I'm sure they're not always this poor but it's enough for me to never use them again. Based on the new service I received today from the competitor I now have a new provider for flowers moving forward as good customer service and pleasing the people that pay you for your services is the foundation of business. That warrants loyalty from customers.”

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Posted 8 years ago

“Ordering a nice bouquet of flowers online, and.only later to find out that the recipient received the flowers in.a box! Spoiled the excitement for the recepient.”

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Posted 8 years ago

“Sent flowers for my Mother's birthday. The flowers were in poor condition when they arrived and when I got to see them 5 days later they were ready to be thrown away. Very poor compared to other suppliers I have used in the past. I will not be using Serenta again.”

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Posted 8 years ago

“I asked for the delivery to be patient. The recipient is 88 and her husband 90. By the time the door was answered a card was through the door and flowers left by back door”

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Posted 8 years ago

“The flowers were beautiful and my daughter loved them. The electric blue blooms were so you unique. They arrived on schedule”

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Posted 8 years ago

“What's the point in asking what time a funeral is and then delivering flowers too late”

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Posted 8 years ago

“You asked for the review......... Ordered flowers on Thursday specifically as they would be delivered next day, left the instruction to leave on the doorstep, an option provided as I was not sure if the person would be home. It needed to be that day, they were not going to be at home due to a situation but I organised someone to collect from the doorstep. No flowers on doorstep. DPD say flowers are delivered. Try to contact Serenata, no phone number, all done by email. I am in Malaysia, a time difference etc, no time to play email tennis, but no other choice. The response to the above is a disgrace. 'In our terms and conditions we state we cannot guarantee delivery options' - Seriously? The door is tucked away at the side of the house. They tell be that they have to wait until the driver is interviewed, this takes 24-48 hours. I am now over 48 hours later and nothing. Absolutely disgraceful. An occasion missed, down to poor service. I would have called the driver myself that day if I had let someone down. So I cannot comment on the actual flowers. As far as I can see from DPD they were delivered to no.8, a person called Matheson. No one was at the house. I am speaking to someone about my options to claim my money back. AVOID AVOID”

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Posted 8 years ago

“Yellow roses had brown petals on them and some of the freesias had stated to wilt and some were past saving on opening the box, the flowers have not been in the house for 48 hours yet but look ready to throw in the bin, will never use again.”

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Posted 8 years ago

“The flowers were lovely can't fault them but the contact to get help with order is very difficult. No direct lines has to be done by form. No help when you need to speak with someone straight away. When I did manage to get contact they were helpful.”

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Posted 8 years ago

“I ordered a bouquet of flowers and they were delivered ahead of schedule the following day. The website was easy to navigate and the service was excellent. Highly recommended.”

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Posted 8 years ago

“This is the the fourth time I have ordered flowers from Serenata Flowers UK for my sister in UK . It has been a very happy choice as she has been more than happy each time. AS I live in Australia I have never been able to see these flowers personally, but she has sent me photographs each time. One was for Xmas and the rest birthdays, The last time Oct 18th I ordered Lily's. The all came in bud form and are begining to open now. A very happy sister Thank You”

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Posted 8 years ago

“I was not at the funeral they were purchased for. I was unhappy that they were not in a vase or in any form for presentation. I saw a photo. Flowers wrapped in paper, lying on there side. Could only see the card and tip of 1 flower. Not good for £56.! But were delivered in time that I paid £5 extra for and card 1/2 correct.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,018 reviews