Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The good news was that they arrived on the correct day, bad news was that the bouquet was just not worth the money :( I paid the extra £5 for a fuller bunch - well, if that was a 'fuller' one goodness knows what you'd normally get, half a dozen flowers??? It stated that the photograph was of the basic, cheapest price bouquet and yet what was received was a lot less flowers than in the photograph even though I'd paid extra for more! It just made me feel that I wished I had not bothered sending flowers at all as what was received was an embarrassment. Thank goodness my brother had the foresight to remove the card so that people were not aware that the sorry looking bunch of flowers was anything to do with me. To be honest I may as well of got a bunch from a local petrol station for £3.99, there would probably been more blooms then.”

Helpful Report

Posted 8 years ago

“With updates.”

Helpful Report

Posted 8 years ago

“I have previously completed one of these surveys. Flowers ordered early AM for same day. They arrived next day late afternoon. Not acceptable. Were for a special occassion Wendy Nerding”

Helpful Report

Posted 8 years ago

“Good value and good service.”

Helpful Report

Posted 8 years ago

“Product rubbish,still trying to get refund on my purchase,even though I've sent photos as requested.Even the undertaker said they were not up to standard for a floral tribute for a coffin.”

Helpful Report

Posted 8 years ago

“As I have already said the service is fantastic, the problem is the life of the flowers, the ones I bought lasted a total of 4 days, looks like you are perhaps sending dying flowers at what looks like a good price at first, but really is over the top. lesson learned.”

Serenata Flowers 3 star review on 25th October 2017

Helpful Report

Posted 8 years ago

“Would not order from this company again as it is not possible to phone them.”

Helpful Report

Posted 8 years ago

“Ordered the flowers for driverly on Friday which they arrived looking a little worse for wear and by Monday all the flowers were dead, paid £40 for these total waste of money. Will not be ordering again.”

Helpful Report

Posted 8 years ago

“When the flowers got delivered, I had ordered the deluxe bouquet, they were pretty small and very dry. Also some of the flowers had fallen off the stalk. Not impressed, pretty embarrassing as they were a new home gift.”

Helpful Report

Posted 8 years ago

“Please avoid this company!! I had ordered flowers for my friends birthday and received notification that they had been delivered. They were not delivered and when I queried it they send me a picture of the floweres dumped outside the flat on the floor. I instructed them to deliver it to the door, But they just dumped it on the floor. Worst experience ever! One of the neighbours must have picked them up and not even a refund, just an apology from them. I will never use this company again. What is meant to be a stress fee experience turned into a nightmare...”

Serenata Flowers 1 star review on 25th October 2017

Helpful Report

Posted 8 years ago

“Delivery was great, just disappointing with the size of the bouquet for the price I paid, I have had much larger bouquets for the same price elsewhere. I just thought I’d try somewhere different this time Thanks”

Helpful Report

Posted 8 years ago

“ORDER NO 217876180. Ordered flower for my mums birthday. Got notification that they had been delivered, however they HAD NOT! What a shower of SHI*E!”

Helpful Report

Posted 8 years ago

“undelivered despite being informed of their arrival, waste of money”

Helpful Report

Posted 8 years ago

“I ordered for same day delivery. It was a special birthday they arrived the following day”

Helpful Report

Posted 8 years ago

“Delivered on a Sunday and at the time they said they would and for free - what’s not to like. Good price and lovely bouquet.”

Helpful Report

Posted 8 years ago

“Not very happy they had no water and no plant feed”

Helpful Report

Posted 8 years ago

“Delivered on time, but we're just left on doorstep, on opening I was dissapointed as the bouquet was smaller than anticipated, also 3 stems were broken, so for ordering and paying for the gigissimo bouquet I felt cheated as lost 3 stems, daughter in law loved the colours of the blooms, overall dissapointed.”

Helpful Report

Posted 8 years ago

“I paid for special delivery until 10.30 and I received my parcel after 2 o'clock!!!”

Helpful Report

Posted 8 years ago

“AVOID AT ALL COST, IF I COULD GIVE NEGATIVE STARS I WOULD!! I gave these muppets the chance to avoid me writing a review today and they had the chance to use their own discretion and deliver my flowers today, and they chose not to. (THEY WERE WARNED) They promote a same day delivery service which they could of easily used as a gesture of good will or (THEY COULD OF OFFERED THE SERVICE AT A REDUCED COST) which would of been an option I would of gladly paid for after I stated they should pick up the charge. They didn't want to and didn't even offer as the flowers needed to be delivered today, I would of paid for it but they made no effort to help or offer any other service apart from taking my option to cancel my order and refund me and to wait 5 days for it also. I paid for a the flowers to be delivered today after ordering them on Saturday after delivering to the same person at the same address previously. They held my order as the "address" wasn't correct. Normal people would look at their customers account order history since you have to be logged in to order from them. They would of seen the same person and address already in their database and they could of sent the order. Even IF one line of the address was not present as their systems would not give the option to change/add it. Postcode check? Google search? order history? Any of the following could of been done rather than hold my order and then waste time emailing me waiting for a response going back and forth. Too cheap to pick up the phone and resolve the issue in under 5 minutes with a phone conversation with your customers when your in the wrong? Only offering to deliver the next working day, which defeats the object of sending flowers for this occasion is poor. Suzanne, Francesca & Faith all emailed me back and forth, wasting my time and ultimately 3 people to respond to one query is excessive and pointless, do all 3 need further training? The moment I knew this wasn't going to happen with this company I picked up the phone, called their competitor, a human answered, explained how poor a service I've just received, selected the flowers I wanted, paid over the phone and the time it's taken me to write this review, I've had the receiver contact with the expected reaction. Take note.... I'm sure they're not always this poor but it's enough for me to never use them again. Based on the new service I received today from the competitor I now have a new provider for flowers moving forward as good customer service and pleasing the people that pay you for your services is the foundation of business. That warrants loyalty from customers.”

Helpful Report

Posted 8 years ago

“Ordering a nice bouquet of flowers online, and.only later to find out that the recipient received the flowers in.a box! Spoiled the excitement for the recepient.”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews