Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were delivered on time but unfortunately there was no card with them so she didn't know who they were off , bit disappointed really”

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Posted 8 years ago

“Failed to deliver. Ordered flowers on the 4th to be delivered on the 7th & they didn't turn up. Very disappointed as they were for a wedding anniversary.”

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Posted 8 years ago

“One package was delivered to my parents 60th wedding anniversary get-together as promised. The second was delivered a full day late, so missed the anniversary. Customer service makes it impossible to speak to a person or clean up anything. Absolutely no way I can ever trust this business. After missing the delivery date, I wrote in their on-line form and requested a personal apology to the recipient at time of delivery but that request was also ignored, without a reply to me. Recommend doing business elsewhere. This company only wants money and does not deliver the service it promises.”

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Posted 8 years ago

“Avoid using this company. Order placed last week and a item never received. No refund and no vomminication”

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Posted 8 years ago

“By far the most reasonably priced international delivery (UK to Canada). Excellent customer service. bouquet arrived on date specified. Recipient delighted with quality of flowers.”

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Posted 8 years ago

“the flowers looked very nice but after three day started to die”

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Posted 8 years ago

“Not actually sure if I am, as have as yet had no feedback from the Family of my deceased family member . All I know is from the tracking service that advised me the flowers had been delivered to the correct Funeral Directors the day preceding the funera .”

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Posted 8 years ago

“Flowers were ordered as a Birthday treat for elderly mother as we were out of the country on the actual day. We returned 2 weeks later to be informed that the flowers were disappointing and in a poor condition. Apparently they were thrown out within the first week! The thought was appreciated, sadly the flowers weren't.”

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Posted 8 years ago

“The flowers were not delivered in the time period specifically requested - even though we received an automated message advising that they would be delivered as requested. No-one contacted us to advise that there had been a problem in delivery - although why the driver could not find an Old People's Home that is well known in the area, I cannot imagine. Although we then asked that the flowers be delivered TWO days later, they were delivered the following day - in other words a day earlier than we then wanted. And from the reports and photos that we received the flowers were limp and in no way resembled the arrangement that we had ordered. When one is ordering flowers long distance (from Israel) for your Mother's 103rd birthday, the offer of a 15% refund does not make up for the complete failure in every aspect. And the company policy of having no Customer Service telephone connection, only by e-mail, only served to exacerbate the situation. I can confidently say that I would not recommend Serenata, and will not be using them again.”

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Posted 8 years ago

“Everything”

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Posted 8 years ago

“Flowers were not delivered on the date required. Email to say Money credited back to my account. Very happy to say the flowers were delivered the next day as a good will gesture from the company for the none delivery the previous day. I will certainly use them again, not many company's are as generous. Keep up keeping customers happy ........thank you .”

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Posted 8 years ago

“Requested am delivery & they arrived after 5pm. Driver threw box over gate as office was closed. Pink roses were brown tinged. Poor service. Would not recommend.”

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Posted 8 years ago

“Flowers ordered and delivered efficiently on time, however I order and grandissimo bunch but the volume of flowers were that of a standard bunch of flowers. Good quality but didn't feel I got my moneys worth......Disappointed!!”

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Posted 8 years ago

“ordered pre ten 10.30 ,flowers delivered to wrong address. contacted Serenata told they would contact me when they knew more. I contacted DPD arranged to have the flowers picked up and redelivered later that day. the following day contact serenata ask why no news from them,why did they not arrange redelivery and why have I not been refunded for at least the delivery charge. Told they were waiting for an email reply from DPD which could take up to 48 hours. I asked why they didn't use the phone Like I did and was told they were an e commerce company and did not use the phone to sort out problems . In my opinion a very poor excuse as it was a blemish on my wife's Birthday but they did not seem too concerned about that. The flowers when opened had several heads that were broken. To me the bunch look quite a sorry state although that could be because my view was spoilt with the disappointment of the whole affair. Also no sorry you had to sort this out yourself even though I managed to save them time and the trouble. Plus saved them money arranging a replacement bunch however that would have taken several days for that which in no way makes up for the poor service ,lack lusture efforts in trying to remedy the situation or the poor state of the flowers. My Wife won't be forty again not sure why I should give serenata another chance. thankfully the flowers were only part of many things arranged for my wife ,I am glad I did not put more money into this part of her special day. three days later still waiting to hear what they think Have escalated the issue but I think their priorities lie else where.”

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Posted 8 years ago

“Flowers lovely but my message was missing and the card was blank so my friend didn’t know who had sent her birthday flowers”

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Posted 8 years ago

“The flowers were lovely but sadly the card sent to my friend was blank so she didn’t know who they were from. After posting and asking on Facebook she found out they were from me. Not quite what I would have wished for. Contacted customer service but they kept repeating I hadn’t asked for a message! My reply - who would send flowers without a message? Not me that’s for sure.”

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Posted 8 years ago

“Ordered these for my wife for our anniversary.most of flowers ok but all the roses were not fresh and brown at base of flowers.first thing she noticed!as women do!”

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Posted 8 years ago

“Bouquet was beautiful when it arrived and recipient was extremely happy, unfortunately the roses in the bouquet died off in 2 days.”

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Posted 8 years ago

“Flowers didn’t arrive for my mother’s birthday. Arrived a day late, flowers were very dried out and thirsty. Refund was given though.”

Serenata Flowers 1 star review on 7th October 2017

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Posted 8 years ago

“Very disappointed. Flowers looked nothing like the size in the picture despite going foe the extra stem bunch for more money. Will not be using again.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews