Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,018 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,018 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 25th June 2026

674

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were not delivered on the date required. Email to say Money credited back to my account. Very happy to say the flowers were delivered the next day as a good will gesture from the company for the none delivery the previous day. I will certainly use them again, not many company's are as generous. Keep up keeping customers happy ........thank you .”

Helpful Report

Posted 8 years ago

“Requested am delivery & they arrived after 5pm. Driver threw box over gate as office was closed. Pink roses were brown tinged. Poor service. Would not recommend.”

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Posted 8 years ago

“Flowers ordered and delivered efficiently on time, however I order and grandissimo bunch but the volume of flowers were that of a standard bunch of flowers. Good quality but didn't feel I got my moneys worth......Disappointed!!”

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Posted 8 years ago

“ordered pre ten 10.30 ,flowers delivered to wrong address. contacted Serenata told they would contact me when they knew more. I contacted DPD arranged to have the flowers picked up and redelivered later that day. the following day contact serenata ask why no news from them,why did they not arrange redelivery and why have I not been refunded for at least the delivery charge. Told they were waiting for an email reply from DPD which could take up to 48 hours. I asked why they didn't use the phone Like I did and was told they were an e commerce company and did not use the phone to sort out problems . In my opinion a very poor excuse as it was a blemish on my wife's Birthday but they did not seem too concerned about that. The flowers when opened had several heads that were broken. To me the bunch look quite a sorry state although that could be because my view was spoilt with the disappointment of the whole affair. Also no sorry you had to sort this out yourself even though I managed to save them time and the trouble. Plus saved them money arranging a replacement bunch however that would have taken several days for that which in no way makes up for the poor service ,lack lusture efforts in trying to remedy the situation or the poor state of the flowers. My Wife won't be forty again not sure why I should give serenata another chance. thankfully the flowers were only part of many things arranged for my wife ,I am glad I did not put more money into this part of her special day. three days later still waiting to hear what they think Have escalated the issue but I think their priorities lie else where.”

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Posted 8 years ago

“Flowers lovely but my message was missing and the card was blank so my friend didn’t know who had sent her birthday flowers”

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Posted 8 years ago

“The flowers were lovely but sadly the card sent to my friend was blank so she didn’t know who they were from. After posting and asking on Facebook she found out they were from me. Not quite what I would have wished for. Contacted customer service but they kept repeating I hadn’t asked for a message! My reply - who would send flowers without a message? Not me that’s for sure.”

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Posted 8 years ago

“Ordered these for my wife for our anniversary.most of flowers ok but all the roses were not fresh and brown at base of flowers.first thing she noticed!as women do!”

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Posted 8 years ago

“Bouquet was beautiful when it arrived and recipient was extremely happy, unfortunately the roses in the bouquet died off in 2 days.”

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Posted 8 years ago

“Flowers didn’t arrive for my mother’s birthday. Arrived a day late, flowers were very dried out and thirsty. Refund was given though.”

Serenata Flowers 1 star review on 7th October 2017

Helpful Report

Posted 8 years ago

“Very disappointed. Flowers looked nothing like the size in the picture despite going foe the extra stem bunch for more money. Will not be using again.”

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Posted 8 years ago

“The flowers were delivered on time with the balloon and vase. However half the flowers looked dead and totally were after three days. I buy my girlfriend flowers out of the supermarket regularly that normally last a couple of weeks. Disappointing as it was her birth.”

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Posted 8 years ago

“I ordered The Classic White Cross for my mother for her sister’s funeral. When the flowers arrived the box was very damaged. When I look at the cross a lot of the flowers were falling off and the white roses were going beige. I needed to reattach some of the flowers. The flowers looked old and not fresh, very poor quality for £69.99. This is very poor customer service and I will not be using this company again.”

Helpful Report

Posted 8 years ago

“No actually I wasn't to please with the flowers,which was a birthday gift..... I ordered the twilight flowers,which had 10 cream roses & greenery, but left out the purple freesias...... Don't think I will be ordering again.”

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Posted 8 years ago

“very old flowers were delivered for my wifes birthday, very dissapointing”

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Posted 8 years ago

“Flowers are nice and still fresh, however, delivery was made one day after date originally requested. The courier was supposedly unable to find the address.”

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Posted 8 years ago

“The flowers were lovely, I was a little bit disappointed that the box was dented, and a couple of the flowers had broken in transit. A get well gift for my mum, she did love the colours.”

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Posted 8 years ago

“Flowers were left outside, upside down on porch even though my wife was at home and the dog would have heard anyone knocking. When she opened the flowers - they were almost dead and the petals were covered in black marks. A old green tissue was used to supply them water and for some reason there was a broken stick in with them. I would NOT recommend this company. Thanks for ruining our wedding anniversary.”

Serenata Flowers 1 star review on 6th October 2017

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Posted 8 years ago

“I arranged & paid for flowers to arrive the next day, but because i ordered 2 bunches my order was put on hold, the email asking me to get in touch went to my junk box so i was unaware until the next day when i tried to track the order, as they didnt try and contact me by phone. i contacted them and asked for them to be delivered the following morning as they were a leaving present for 2 colleagues at work however they said i would need to pay an extra £5.99. The flowers arrived late afternoon, both squashed into one box and looking rather pathetic. i would have been better off going to the local petrol station!”

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Posted 8 years ago

“Delivery was good, website fine but the quality of flowers was just dissapointing in terms of quantity and quality. For the price paid I was expeting something more special.”

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Posted 8 years ago

“Spot on delivery and great flowers thanks”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,018 reviews