Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One star for the quality of flowers provided- half dead! I've boosted that up to a 2 star rating as customer service was very good and my money is getting refunded.”

Helpful Report

Posted 8 years ago

“I could have bought a better bunch of flowers for half the price I paid from you at a supermarket or petrol station. I have put a picture on face book and people agree they are of poor value”

Helpful Report

Posted 8 years ago

“Flowers turned on time but not as expected . On your website you sell flowers arranged in a presentable way. You pay a florist for the flowers to be presented at the door in a bouquet - not a cardboard box !! The flowers were unfortunately boxed and they required arranging , along with the fact some of the roses had started to go brown. Wont be using you again !”

Helpful Report

Posted 8 years ago

“Flowers for daughter and son in law first wedding anniversary - a nice bunch but I was a little disappointed compared to the photo. Will probably fill out in time.”

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Posted 8 years ago

“Very disappointed with amount of flowers for price thought this was a local company as it does state its in swan age and it's not would NOT use again”

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Posted 8 years ago

“Shocking ,, flowers got deliverd with wrong name on so they was returned as no one here by that name ..ive emailed customer services 3 times as they dont have a phone number that was 3 days ago so as it stands ive paid for flowers bit havnt got them and no one to contact ..need to sort themselfs out”

Helpful Report

Posted 8 years ago

“I paid for the delivery to be before 10:30 and they arrived 4 hours late when the recipient wasn’t in and only option was to leave them in the porch! When they did arrive, we wasn’t happy with them at all. They were all closed flowers so we were told to wait for them to finally open to look like the bunch I ordered which were Spring time deluxe!”

Serenata Flowers 1 star review on 2nd October 2017

Helpful Report

Posted 8 years ago

“Awful quality, flowers already dying and mould developing on some after 2 days. Very unhappy.”

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Posted 8 years ago

“Good value, very fresh”

Helpful Report

Posted 8 years ago

“Easy website, delivered on time. Bouquet very small, garage quality. Expensive for what we got.”

Helpful Report

Posted 8 years ago

“I cannot faulty the service and quality of the flowers. But the presentation was not much too be desired. The flowers purchase were for a gift and we did not feel that they looked good enough for this. We ended up sourcing some more flowers locally that we only paid £5 more for and the presentiaton was outstanding in comparrison.”

Helpful Report

Posted 8 years ago

“Excellent delivery, communication, and the flowers were beautiful. Personally I don't think the picture on the website do them justice mine are still alive and now in full bloom. Excellent place that I will be using again. Move over interflora!!”

Serenata Flowers 5 star review on 2nd October 2017

Helpful Report

Posted 8 years ago

“Not happy with flowers did not look anything like the photo for the money that bad had to go out and get some more as it was for wife's birthday”

Helpful Report

Posted 8 years ago

“The flowers were a tiny bunch for the amount there cost and most are dieing off now and it's only been 4 days Not impressed at all”

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Posted 8 years ago

“The flowers were battered and bruised and brown on some of the petals.”

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Posted 8 years ago

“The flowers were left by a car on the drive of the house, and when opened there was no message card inside. When ordering these flowers, I did put I wanted them delivered on Monday 2nd October, but when the confirmation of order was received they were booked for delivery Friday 29th September. Sunday evening I received a telephone call from my friend asking me if I had sent her any flowers as there was nothing on the box or anywhere to tell who had sent them.”

Helpful Report

Posted 8 years ago

“The flowers arrived looking like they had been knocked about during transit. Battered and browning petals. First poor experience I've had of Seranata. These were a gift so very disappointing.”

Helpful Report

Posted 8 years ago

“flowers are not worth 20.00 ,small bunch.recieved email 7 am,delivered at 5 pm,in box for 10 hrs,some were dead.very disapointed.”

Helpful Report

Posted 8 years ago

“A very bad experience. I could not change the delivery instructions for a starry even though I was sent emails saying that I could. The flowers that arrived were awful not fresh and did not look at all like the picture online. I have pictures of the glowed which were brown and horrible when they arrived. Very disaffiliated, I will not bhave ordering from here again!”

Serenata Flowers 1 star review on 1st October 2017

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Posted 8 years ago

“Very good communication with seller. Very nice, fresh and well decorated flowers.”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews