Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,022 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 18%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautify done nice and easy to order right on time would buy again”

Helpful Report

Posted 8 years ago

“Paid for before lunch delivery as they were for a birthday surprise and wanted to ensure we stayed in to be available to receive them. Courier delivered to the wrong property. I was informed they would be rescheduled for the same day but they didnt arrive. The next day I received a generic despatch email informing me that they were "being chauffeured in style and with the speed of light by our TRUSTY courier service" Based on this email, I held faint hope that a fresh bunch of flowers had been prepared to compensate for the inconvenience. No such luck. They were the same flowers which had now arrived post birthday, looking squashed and dishevelled, (though they arrived in good time and to the correct address this time). No compensation was offered and I even had to chase up a refund for the guaranteed delivery.”

Helpful Report

Posted 8 years ago

“Very Prompt next day delivery, foliage good but white roses fairly wilted and browning on delivery. Disappointed in quality and freshness i expect more for c. £60”

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Posted 8 years ago

“My flowers were a day late for my Mum's birthday which was really annoying. However they did arrive the next day but not until 3 in the afternoon. They gave a tiny financial compensation which was appreciated. The flowers were very good according to my Mum but I have not seen them yet.”

Helpful Report

Posted 8 years ago

“Flowers were beautiful and delivered on time. Unfortunately after only 4 days most of the Roses started to die and go a dark colour around the edges”

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Posted 8 years ago

“Impressed with first purchase, quality of flowers and arrangement for price. email confirmed delivery.”

Helpful Report

Posted 8 years ago

“Delivered on time”

Helpful Report

Posted 8 years ago

“Website was easy and strait forward. To garentee Afternoon delivery £5 is a little pricey but again, not bad. I was told by the recipient that the flowers came boxed (personally I wanted them on show when delivered, feel like it’s more ‘special’) also the currier then went on to question why the buyer requested afternoon delivery as the store is open from 9am.. overall OK. If you want some flowers delivered with no special touch this is the place. If you want abit of romance.. look elsewhere.”

Helpful Report

Posted 8 years ago

“I have ordered from Serenta Flowers and always been pleased however, on this occasion I was extremely disappointed. The flowers were a surprise for a friend. They were delivered late and a cleaner had to take them in (work address). My friend had to travel back to work the following day to collect them. All customer service advised was that an investigation will take place with the courier service. No thought to the disappointment of both myself and friend. Was quite upsetting experience.”

Helpful Report

Posted 8 years ago

“Website easy to navigate & free next day delivery is exvellent. Recipient of flowers said they were beautiful”

Helpful Report

Posted 8 years ago

“The flowers were not delivered”

Helpful Report

Posted 8 years ago

“Flowers never arrived. They kept blaming the couriers. Any reputable company would have offered at least a discount and redelivery. I was offered nothing so have asked for a refund. Terrible service.”

Helpful Report

Posted 8 years ago

“Flowers didn’t turn up after checking my phone all day should have read the reviews to start with then wouldn’t have used at all.”

Helpful Report

Posted 8 years ago

“The flowers were nothing like what was shown on the website, very disappointing”

Helpful Report

Posted 8 years ago

“Some of the roses were half dead looking on arrival with brown patches. Paid for extra stems, didn't receive all of them and the bouquet still looked small and unimpressive. Wouldn't buy again”

Helpful Report

Posted 8 years ago

“The flowers weren't delivered in time.”

Helpful Report

Posted 8 years ago

“Excellent flowers shame about your delivery company flowers had either fallen over or been thrown over as my dad say delivery driver throwing parcels around in the back of the van. So card was wet and flowers messed up. Real shame as they looked lovely”

Helpful Report

Posted 8 years ago

“very small bunch of flowers for the cost”

Helpful Report

Posted 8 years ago

“The order arrived as stated but both the box and flowes were damaged.”

Helpful Report

Posted 8 years ago

“Missing item in the order and won't re-deliver. Delivery company missing the recipient name when deliver the flowers and just left the flowers with a receptionist. Avoid ordering from this flower website if all possible.”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,022 reviews