Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,018 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,018 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 25th June 2026

674

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were beautiful and delivered on time. Unfortunately after only 4 days most of the Roses started to die and go a dark colour around the edges”

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Posted 8 years ago

“Impressed with first purchase, quality of flowers and arrangement for price. email confirmed delivery.”

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Posted 8 years ago

“Delivered on time”

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Posted 8 years ago

“Website was easy and strait forward. To garentee Afternoon delivery £5 is a little pricey but again, not bad. I was told by the recipient that the flowers came boxed (personally I wanted them on show when delivered, feel like it’s more ‘special’) also the currier then went on to question why the buyer requested afternoon delivery as the store is open from 9am.. overall OK. If you want some flowers delivered with no special touch this is the place. If you want abit of romance.. look elsewhere.”

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Posted 8 years ago

“I have ordered from Serenta Flowers and always been pleased however, on this occasion I was extremely disappointed. The flowers were a surprise for a friend. They were delivered late and a cleaner had to take them in (work address). My friend had to travel back to work the following day to collect them. All customer service advised was that an investigation will take place with the courier service. No thought to the disappointment of both myself and friend. Was quite upsetting experience.”

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Posted 8 years ago

“Website easy to navigate & free next day delivery is exvellent. Recipient of flowers said they were beautiful”

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Posted 8 years ago

“The flowers were not delivered”

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Posted 8 years ago

“Flowers never arrived. They kept blaming the couriers. Any reputable company would have offered at least a discount and redelivery. I was offered nothing so have asked for a refund. Terrible service.”

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Posted 8 years ago

“Flowers didn’t turn up after checking my phone all day should have read the reviews to start with then wouldn’t have used at all.”

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Posted 8 years ago

“The flowers were nothing like what was shown on the website, very disappointing”

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Posted 8 years ago

“Some of the roses were half dead looking on arrival with brown patches. Paid for extra stems, didn't receive all of them and the bouquet still looked small and unimpressive. Wouldn't buy again”

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Posted 8 years ago

“The flowers weren't delivered in time.”

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Posted 8 years ago

“Excellent flowers shame about your delivery company flowers had either fallen over or been thrown over as my dad say delivery driver throwing parcels around in the back of the van. So card was wet and flowers messed up. Real shame as they looked lovely”

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Posted 8 years ago

“very small bunch of flowers for the cost”

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Posted 8 years ago

“The order arrived as stated but both the box and flowes were damaged.”

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Posted 8 years ago

“Missing item in the order and won't re-deliver. Delivery company missing the recipient name when deliver the flowers and just left the flowers with a receptionist. Avoid ordering from this flower website if all possible.”

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Posted 8 years ago

“You ask if it would like to be left with neighbour yet you let a courier firm dpd dictact that it’s perfectly acceptable to not do this simple request which is asked of them instead leave it on the front doorstep in plain view”

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Posted 8 years ago

“Beautiful flowers Arrived on time Smashed pre paid vase Pre written card which I also paid extra for arrived incorrect. Minor refund received but really a full refund should have been offered due to disappoint from myself and the recipient I know this negative feedback means I have zero chance of winning Amazon voucher but I feel it is better to give honest feedback rather than write something positive that you may want to hear”

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Posted 8 years ago

“The flowers were beautiful. The vase smashed Card arrived incomplete I should really expect a full refund instead of minor refund for vase & Card, disappointed. thanks”

Serenata Flowers 3 star review on 14th November 2017

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Posted 8 years ago

“The flowers were delivered within a box. Disappointed.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,018 reviews