Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt & efficient execution of the order, but how come nobody queried two identical orders from the same customer to the same address. you had my phone number. It was an error, don't know how it happened.”

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Posted 8 years ago

“Paid for the biggest flowers that were very small, came in a box like a parcel, not a surprise to my partner at all wouldn’t recommend”

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Posted 8 years ago

“Wifes birthday flowers.”

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Posted 8 years ago

“Bunch so small, looked nothing like the picture. come in a box”

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Posted 8 years ago

“Flowers looked nothing like the picture I ordered. Same colour but no where near worth 20 quid.”

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Posted 8 years ago

“Lovely flowers, delivered on a Sunday..excellent but no card so mum and dad didn't know who had sent them!”

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Posted 8 years ago

“Appalling customer service. I ordered and paid for flowers that were never delivered and had to email 4 times before I received a refund. They were unable to tell me what had happened and made no attempt to resolve the problem. Very stressful experience. I wish I had read more reviews before placing an order.”

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Posted 8 years ago

“There were 3 lily buds broken off and a rose had a broken stem. The undamaged flowers were lovely. Kevin”

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Posted 8 years ago

“The bouquet was apparently lovely when it arrived, but when I saw it on the second day after delivery, of the 3 roses in the bouquet, 2 were dead. First time I'd ordered from Serenata and this was disappointing.”

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Posted 8 years ago

“Ordered flowers and a balloon to be sent on Saturday but didn't get there 😔 I wanted them to be received on this day as there going away soon and won't get to enjoy the flowers as long .”

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Posted 8 years ago

“Disappointed with the size of the bouquet for the price paid. Not good value for money.”

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Posted 8 years ago

“Didn't deliver on the day requested Didn't deliver to the address change that was requested because you didn't deliver on the day requested Refunded 15% instead of the £15 you said you would refund Flowers were left over the weekend at the office because you got the change of address wrong No delivery card Wont be using you again to deliver birthday flowers”

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Posted 8 years ago

“The email I received stated that my delivery was with a chaffeaur. Actually my delivery was with a white van driver that delivers every kind of goods going.”

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Posted 8 years ago

“I think it should be moe clear when placing the order it is next day but can be up untill 9 This was not acceptable for a delivery to an office for my dear friend which was her last day at work. She did not get to receive her flowers as was delivered to an office next door after 5.30. I also feelits very frustrating that you do not have a contact number I will say you did respond back to my email quickly but thought you would like to know that the hours of delivery should be when ordering not in terms and conditions many thanks Fiona”

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Posted 8 years ago

“Absolutely disgraceful service. I decided to use Serenata Flowers for the first time to order a bouquet for my sister's 50th birthday. I ordered in good time for delivery on her actual birthday but they didn't arrive that day. I got an email at 16:57 that day stating that the flowers could not be delivered due to a problem with the courier. If I had received a phone call, I could have sorted out something else as I am a firm believer of gifts being received on the actual birthday. Very disappointed. On top of that, when I emailed Serenata Flowers to complain I never even received a response. I note the website also states they work around the clock, so I would have expected that if they had an issue with the courier that day, that they could have rearranged the delivery with a different courier. I would not recommend this company to anyone else and I will go back to using all the other florists who have never let me down.”

Helpful Report

Posted 8 years ago

“A mixed bag. We bought an orchid planter a couple of months ago and it was excellent - loads of stems and impressive blooms. This time however, the same planter had half the stems and smaller blooms - a lot of which were damaged. All in all a bit sorry for itself and not at all what I was hoping for or expected. And it was too late to deliver a replacement in time. To be fair, Serenata did give a full refund - but I had to insist after being fobbed off with a redelivery within 3 months at first, with no acknowledgement that I had already said I wanted a refund. And it's so frustrating to have to do everything by email, even though there is reference to a phone line on the FAQs I certainly had no luck tracking it down.”

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Posted 8 years ago

“Sent plants to my mum. Got a text on delivery day with an hour slot for delivery. Plant delivered within this time. Mum said they were in excellent condition with plenty of buds as well as flowers and they should last the winter season.”

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Posted 8 years ago

“Floweres arrived at 5.30pm after my Mrs had finished work, the drive just thrown the box on the floor with no care. Then to top it all off half of the roses were in bad condition. My 12 year anniversary gift didn't go down to well. Disappointed to be honest”

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Posted 8 years ago

“Flowers looked nothing like the picture and as though they were flung together! Saw nicer weeds in the garden!”

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Posted 8 years ago

“Ordered bunch of flowers on 1st December to arrive 7th December, six days to send, but they send out on 6th. It’s now 10th and no flowers. Birthday has came and gone now, no phone number to contact them just email Pathetic”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews