Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,017 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,017 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 23rd June 2026

672

Anonymous

Anonymous // 01/01/2019

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“Delivery did not arrive on the date agreed I sent 2emails did not receive an answer Flowers delivered next day No explanation given”

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Posted 8 years ago

“Poor quality, what was delivered was no where near what was pictured on the website, absolute rip off, could have got better and more from Aldi for less money, will never use again.”

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Posted 8 years ago

“I sent my sister some flowers to welcome her home from major surgery. What arrived was absolutely nothing - NOTHING like the image on their website. It was a couple of flowers thrown together. It was embarrassing ! The petrol station bouquets are far superior.. this is fraud ! The reviews are probably bogus too..”

Serenata Flowers 1 star review on 20th December 2017

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Posted 8 years ago

“Ordered a basket of plants. The box had clear instructions for the way around it should be however, along the delivery chain, someone must have dropped the box. Some how the basket should have been secured inside. Plants were bruised, upside down and out of the soil/moss. It was a disaster. I have now tried to send pictures and complain 3 times now- i'm hoping that it will be third time lucky.”

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Posted 8 years ago

“My sister was really pleased with with the flowers but after a day some of the petals dropped”

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Posted 8 years ago

“Poor quality roses. cheap looking card not at all a happy customer”

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Posted 8 years ago

“Hello Sent flowers to a dear friend for her Birthday, she is just out of hospital. The flowers arrived on her Birthday and she sent me a thank you message with a photo of the flowers. Could see that the red roses were not at all fresh and the bouquet that I payed more for, I am an OAP, looked tired except for the lillies which were still in bud. Was extremely disappointed Maggie Andersen”

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Posted 8 years ago

“Appalling service and poor quality flowers. Flowers arrived 2 days late and wilted within another 2 days. Was told I was not allowed to complain because I had not done so within 7 days of the delivery date. I did complain within 7 days but they said it had to be within 7 days of when they were meant to be delivered! Ridiculously bad customer service. Avoid them or you might be disapointed.”

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Posted 8 years ago

“I ordered six sets of flowers (White Lillies) for various family members. This was on the Saturday. By the end of the following day (which was a Sunday) I had an e-mail for each order from the company to say they had dispatched the flowers and then these were followed by a further e-mail for each order to say they had been delivered. Then I got six communications from the various recipients telling me how nice the flowers looked (complete with photographs in some cases!). It was superb service with an appropriate flow of information. I have never used this company before but will certainly use them again in the future. Thank you very much for the quality of your flowers and of your service.”

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Posted 8 years ago

“Flowers thrown over 6 fence no card left so left for 3 days during the worse weather this year. Company shows no concern”

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Posted 8 years ago

“I ordered some flowers for my sisters 30th birthday. The flowers that my sister received were brown and dying. The delivery driver left them outside on the doorstep when there was someone available all day to take the delivery. The bouquet does not look like anything in the photo. I am so unhappy as this was supposed to be a special surprise for my sisters 30th birthday. I raised a complaint and the advisor (sandy) asked me to send some photos which I did. The advisor then advised me to send some more photos after a few days. I sent some more photos even though the original photos were clear and showed how horrible the flowers were. Another advisor (Fiona) told me that my complaint can’t be looked into further due to the photos being sent late. I was not told that the photos had to be sent within a specific time period (the advisor Sandy) did not even mention this. I would not recommend this company ever! It is the worst company in terms of customer service and products!”

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Posted 8 years ago

“Arrived on time with standard delivery. Recipient pleased with gift. Reasonable price compared to cut flowers. Will use your service again.”

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Posted 8 years ago

“Delivered a month early, in a very bad state. Pot in birdcage was upside down and soil all over the place.”

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Posted 8 years ago

“The flowers were delivered as promised but as nobody was in they were left by the front door. Unfortunately no body noticed until I had to prompt them to check the front door in the evening. I would suggest in these circumstances that a note be put through the door so that they would be alerted. Access to this home is usually via the rear where the garage is located and I am sure there are many homes like this.”

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Posted 8 years ago

“it looked nothing like the picture on line”

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Posted 8 years ago

“Probobly The WORST Customer service I have received EVER - Flowers for a wedding anniversary arrived 2 days late - no notification that they would be arriving late. When they arrived the box was badly crushed all along the side and the top. Before signing for the box I wanted to open it the flowers were in a terrible state!!! two of the lillies had broken heads, there was no protection around the bouquet at all - we refused to accept this package and when contacting the web contact form ONLY complaint department we just had a stream of trite and what seemed like templated apology emails offering refund or a new bouquet which as couldnt be delivered for another 9 days as they were only doing Chistmas flowers this was on the 16th Dec - No offer of an alternative bouquet to arrive sooner - No offer of any compenstaion for the order arriving TWO DAYS LATE AND IN AN UNACCEPABLE CONDITION. They ask for a phone number on there complaint contact form which is the only way to contact the company, then proceed to write to say they only resond by email when we requested a phone call. We have used them in th past with good results, but obviously never again - Their virtually NON EXISTANT CUSTOMER SERVICE has made sure of that.”

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Posted 8 years ago

“Flowers where delivered and are nice thought they would have been bigger for the cost but overall not bad”

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Posted 8 years ago

“You have let us down 3 times. Ordered a delivery for Wednesday the recipient did not get the flowers until Saturday. Very disgraceful service feel very let down.”

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Posted 8 years ago

“Ordered flowers for a colleague, who was leaving work. Didn’t show... Tracked the delivery which said failed. Tried to contact someone and was advised it was a mistake. Then got an email advising of the failed delivery. Contacted again through Facebook, and was told that the delivery had been attempted thirty minutes prior, and nobody was home. It was made to our place of work.... I think someone might have noticed if we shut early. They said they would investigate, but she left empty handed! Managed to rearrange delivery to her home for the next day... but yep, that didn’t happen either!!! I am so annoyed, and although I am now being refunded it is hardly the point.”

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Posted 8 years ago

“Didn't deliver. Appalling customer service. Still haven't got my money back. I sent flowers with marks and Spencer in the meantime. I hate this company.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,017 reviews