Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great value and always very positive feedback from recipients. Would highly recommend”

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Posted 7 years ago

“The flowers were not for me but I was happy knowing that they had arrived as expected and were just as shown on the web site. The recipient was over the moon with them. I have ordered several times now from Serenata and have never been let down or disappointed. Good Company”

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Posted 7 years ago

“The ordering process was easy, flowers arrived as promised and I received emails to let me know when the flowers were on their way and when they had been delivered. My sister was very happy with the flowers that she received.”

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Posted 7 years ago

“The hospital would not accept flowers other than those taken by guests. So not really the florists fault although he should have known this before I placed the order. Janyce Maund”

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Posted 7 years ago

“Bought flowers for my friend for her birthday...she was absolutely delighted the colourful bouquet and freshness of flowers.I loved it when i got text saying chauffeur has delivery your flowers.What a delight touch.I would highly recommend xx”

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Posted 7 years ago

“Freshness of flowers ..speedy delivery.”

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Posted 7 years ago

“Quick and easy to use website, delievered on time and my friend thought they were beautiful.”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“Prompt - the bouquet order was as expected - in the time slot they annouced”

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Posted 7 years ago

“Bought two different designs for my Daughter and Daughter-in-law for their Christmas table. Both were delighted, the flowers and arrangement were beautiful. Delivery was exact and kept me informed right up to delivery.”

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Posted 7 years ago

“Ordered for my mum ... easily ordered... great prices and my mum was thrilled ... they were beautiful ... and made her day ... thank you”

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Posted 7 years ago

“Easy to order, very reasonably priced, delivered as promised on Sunday, left safely because we were out, beautiful bouquet which was nicely presented.”

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Posted 7 years ago

“Excellent, and very quick delivery”

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Posted 7 years ago

“Amazing delivery, arrived in less than 24 hours from the order date! The person I bought the flowers for loved it! Thank you!”

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Posted 7 years ago

“Easy to order Delivery on time No fuss Email confirmation when delivered My friend loved them”

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Posted 7 years ago

“Brilliant service. My husband forgot it was his dad's partners birthday. Father in law called on Saturday not happy no birthday card in post. So got online and found serenata. Phone went . Delivered very quick next day and beautiful not seen them but glad I did buy them.”

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Posted 7 years ago

“Very fresh and beautifully presented flowers. Arrived the next day, despite it being Sunday. Great Flower Service!”

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Posted 7 years ago

“Very happy with the quick delivery but my name was not put on the card”

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Posted 7 years ago

“- Beautiful - On time”

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Posted 7 years ago

“The recipient was extremely happy!”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews