Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

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“The recipient was well chuffed”

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Posted 7 years ago

“Ordered last minute birthday flowers for my daughter, she was very pleased with the flowers. Fast efficient service and good quality and value.”

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Posted 7 years ago

“the flowers were the right colours to match the recipient's home.”

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Posted 7 years ago

“Easy pleasant transaction. Flowers delivered on schedule!”

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Posted 7 years ago

“Excellent service - delivered on time.”

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Posted 7 years ago

“Fantastic service, I pressed the wrong button! Really pleased. Thank you very much. You made Sue very happy.”

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Posted 7 years ago

“Delivered on time & recipient was very happy. Made her day”

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Posted 7 years ago

“Great service..ordering was easy and I got updates so I knew delivery was on its way!”

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Posted 7 years ago

“The recipient said they were beautiful”

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Posted 7 years ago

“I was able to order flowers fairly late on Saturday afternoon and they were delivered first thing on Sunday morning. Thank you.”

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Posted 7 years ago

“Ordered at 6pm Saturday and the flowers arrived Sunday morning around 10:30am. Flowers look lovely now they’re all opened up, my Mum said the room they are in smells beautiful. Would definitely order again”

Serenata Flowers 5 star review on 23rd January 2018

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Posted 7 years ago

“Very satisfied”

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Posted 7 years ago

“Excellent service and beautiful flowers, would definitely use them again”

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Posted 7 years ago

“Slightly disappointed with number of blooms and presentation.”

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Posted 7 years ago

“They were fresh and beautiful.”

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Posted 7 years ago

“Fab price for a beautiful gift and free Sunday delivery so she got them right on here birthday!”

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Posted 7 years ago

“Free delivery good service and lovely flowers”

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Posted 7 years ago

“Always been happy with the service , however was disappointed that they were delivered a day after they should have been . Lovely flowers though.”

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Posted 7 years ago

“I placed an order around 6:30pm on Saturday evening and the flowers were delivered just after 9am the next morning. I was kept up to date with regular emails and my mum was delighted with the bouquet.”

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Posted 7 years ago

“i COULD NOT GET TO SEE MY FRIEND WHOSE MOTHER HAD PASSED AWAY THE FLOWERS DELIVERED SHE SAID WERE BEAUTIFUL AND BROUGHT SUNSHINE INTO HER DARK DAY”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews