Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Orchid arrived perfectly wrapped and in excellent condition. Recipient absolutely loves it. First class service and delivery.”

Helpful Report

Posted 7 years ago

“Lovely flowers but paid for afternoon delivery and they arrived at 10.48!!!”

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Posted 7 years ago

“Was a bit surprised the flowers did not match the picture on the site . Hoping the recipient decanted the flowers to another vase otherwise not worth the money”

Serenata Flowers 3 star review on 25th January 2018

Helpful Report

Posted 7 years ago

“I was kept informed at every step of the process. The flowers were lovely and my daughter was very pleased. I shall use this company again.”

Helpful Report

Posted 7 years ago

“This was an online order and I was very impressed with the communication throughout. I was updated when my order was received at their store, headed out for delivery and when it was delivered. Fantastic service! Would highly recommend,”

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Posted 7 years ago

“An online order. Easy to complete, good communication and recipient very happy.”

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Posted 7 years ago

“Ordered on the website at 21:50 the day before I needed delievery, it saved my bacon! The flowers turned up around midday the next day and the quality was outstanding. My girlfriend was very pleased and happy with the flowers. This service provides an extended arm when you are miles apart from the one you love. Will use again.”

Helpful Report

Posted 7 years ago

“A great selection of flowers at very reasonable prices. I received prompt updates of order status, including confirmation of delivery. The recipient was very pleased with her arrangement and it looked just like the image on the website.”

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Posted 7 years ago

“My Aunty is very poorly at the moment and the flowers made her smile. The services was excellent”

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Posted 7 years ago

“Very professional. Thanks you very much.”

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Posted 7 years ago

“Good selection of flowers and gifts good prices delivered on time”

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Posted 7 years ago

“It was ok. Average performance”

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Posted 7 years ago

“I ordered the flowers from New Zealand and found the service to be great. Flowers were delivered as expected and smiles all round from the recipients. I highly recommend Serenata Flowers. Thank you.”

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Posted 7 years ago

“So pleased with the flowers I had sent to my friend for her birthday . She sent me a photograph of the lilies which are her favourite .They were absolutely beautiful.”

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Posted 7 years ago

“Ordered flowers for my mother, delivered next day at lunch-time”

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Posted 7 years ago

“I ordered flowers for my mother, they were delivered the next day at lunch-time and she loved them. Will use Serenata again.”

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Posted 7 years ago

“I have not actually seen the flowers but the person I sent them to said they were lovely and very fresh. Service and information updates was excellent.”

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Posted 7 years ago

“Perfect delivery”

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Posted 7 years ago

“Ordered Sunday night and flowers were delivered the next morning! The flowers themselves were stunning and very unusual. Great product, communication and company.”

Helpful Report

Posted 7 years ago

“Fantastic service. beautiful flowers delivered on time and matched the online pictures and description. Would recommend and would use again .”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews