Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for delivering flowers to my cousin and his family after my Aunty passed away. They arrived on time, having organised the delivery from Darwin Australia online, I was very happy with the service, and the flowers looked gorgeous.”

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Posted 7 years ago

“I went these flowers from Australia to my friend in England, after my mistake you helped rectify it immediately and my friend received them the day of her birthday and was really thrilled with them, i would definetly use you again thank you so much.”

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Posted 7 years ago

“Excellent prompt service”

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Posted 7 years ago

“good service and product”

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Posted 7 years ago

“Updates on delivery and also the receiptiant loved the flowers.”

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Posted 7 years ago

“Perfect! Ordered flowers and balloons for my mother. Needed to send her a message urgently. The flowers, ordered in the evening, arrived the following day. Ample room on the card to write a longish message. An online chat with someone from Serenata, in case of any queries, is really helpful and useful... Feel less like a faceless customer. Just one thought, but not intended to be a negative thought, I was looking for plain, coloured balloons; would they be a good sell?”

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Posted 7 years ago

“Excellent! Ordered flowers which were delivered on the day requested to a very pleased friend who reported they were gorgeous.”

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Posted 7 years ago

“A very easy ordering process, notified when flowers were shipped and then subsequently delivered.”

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Posted 7 years ago

“Birthday gift for a friend and she was overjoyed Sith the fliwers”

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Posted 7 years ago

“Hi there. The flowers ordered were delivered within the time lines indicated, were fresh, well presented and very much appreciated by the recipients. Only one point to note: The Baby's name on the box did was incorrectly spelt. William and not Willow, as should have been the case. On the card, the name was spelt correctly. I would definitely use the service again.”

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Posted 7 years ago

“Very pleased with the on time delivery service and the quality of flowers.”

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Posted 7 years ago

“Amazing service delivery and loved the emails”

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Posted 7 years ago

“I sent two separate bouquets over three days and both my aunt and my daughter were delighted. I appreciated being kept up to date regarding delivery and the flowers were as described and well packed. Will use Serenata again.”

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Posted 7 years ago

“Good service as on the day delivery was required. Emails kept me updated and the florist called to query delivery address which I was pleased about. Would recommend this site and would use again!”

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Posted 7 years ago

“The ease of ordering and the constant communication made this company a joy to work with. I have not always had a successful outcome when ordering flowers internationally. This time I did. Thank you Serenata Flowers for making my sisters birthday extra special. She was delighted.”

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Posted 7 years ago

“Free Delivery time option is too way long time of waiting 612 pm to 712 pm and i only found out the time of delivery after order confirmation, the delivery time happened as expected but i have to wait before we go out for a meal which is really a bad time! I understand that i need to add extra for specific delivery time option but i just tried my luck because im sure you care for special occasions like anniversaries that i hope the deliveries happened at least early hours of the day not after 6pm, anyway it's my fault yet i did not see the consideration of how you made delivery times still not very happy though your flowers is good, its my first order experience. Anyway Thanks You!”

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Posted 7 years ago

“Beautiful flowers delivered on time very happy”

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Posted 7 years ago

“My Mother loved these flowers, they were well packaged.”

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Posted 7 years ago

“Lovely flowers & very fast delivery”

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Posted 7 years ago

“Beautiful flowers delivered on time reasonably priced”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews