Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great to be able to order flowers at 9 in the evening and have them delivered, free of charge, by noon the next day!”

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Posted 7 years ago

“I had overlooked my cousins birthday so my daughter suggested I send her flowers. I forget how I went about finding your establishment but thank goodness I did. The flowers arrived on the day I specified and my cousin was delighted with them Thank you so much.”

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Posted 7 years ago

“order to delivery process was simple and straight forward, as promised. The quality of flowers delivered was good, but not as outstanding as I had hoped the picture promised. Still satisfied, though”

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Posted 7 years ago

“The price was good, delivered next day with no issues. The flowers themselves are beautiful. Would recommend serenata flowers to everyone.”

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Posted 7 years ago

“no delivery, no feedback”

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Posted 7 years ago

“It was easy to order on the computer and I was kept updated through the delivery process. Receiver was happy with the flowers.”

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Posted 7 years ago

“delivered as promised Mum was happy!”

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Posted 7 years ago

“I recently used your services for two of my friends, excellent flowers and great communication! Thank you.”

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Posted 7 years ago

“Not at all like the picture!”

Serenata Flowers 1 star review on 28th January 2018

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Posted 7 years ago

“Easy website with great choice of flowers at reasonable prices. Stayed in touch by email throughout the transaction to the final delivery. My relative loved her flowers”

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Posted 7 years ago

“Flowers ordered on to arrive on a Thursday for a friend coming out of hospital still weren't delivered by Saturday night. Very disappointing.”

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Posted 7 years ago

“Delivered on time at short notice and flowers were lovely”

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Posted 7 years ago

“Good choice. Delivery on time”

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Posted 7 years ago

“Excellent. My new favourite flower online shop. Best prices, next day delivery, beautiful flowers. Couldn’t ask for more thank you!”

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Posted 7 years ago

“Stunning bouquets, delivered promptly ..... ordering is easy ....and recipient is always delighted .... Thanks”

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Posted 7 years ago

“I ordered flowers for my friend, to help her through a difficult time. Ordering was easy and service and a prompt delivery was second to none. I will definitely recommend your company”

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Posted 7 years ago

“Flowers lovely.delivered on time .could track delivery very pleased .will use them again”

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Posted 7 years ago

“Not on time a day later and the flowers looked old complain service really had never use again”

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Posted 7 years ago

“Great service - easy to use website. My mum was delighted with her gift”

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Posted 7 years ago

“I loved the fact that they kept me informed about the flowers, when they were out for delivery and when they were delivered. You dont get this with other places.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews