Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not at all like the picture!”

Serenata Flowers 1 star review on 28th January 2018

Helpful Report

Posted 7 years ago

“Easy website with great choice of flowers at reasonable prices. Stayed in touch by email throughout the transaction to the final delivery. My relative loved her flowers”

Helpful Report

Posted 7 years ago

“Flowers ordered on to arrive on a Thursday for a friend coming out of hospital still weren't delivered by Saturday night. Very disappointing.”

Helpful Report

Posted 7 years ago

“Delivered on time at short notice and flowers were lovely”

Helpful Report

Posted 7 years ago

“Good choice. Delivery on time”

Helpful Report

Posted 7 years ago

“Excellent. My new favourite flower online shop. Best prices, next day delivery, beautiful flowers. Couldn’t ask for more thank you!”

Helpful Report

Posted 7 years ago

“Stunning bouquets, delivered promptly ..... ordering is easy ....and recipient is always delighted .... Thanks”

Helpful Report

Posted 7 years ago

“I ordered flowers for my friend, to help her through a difficult time. Ordering was easy and service and a prompt delivery was second to none. I will definitely recommend your company”

Helpful Report

Posted 7 years ago

“Flowers lovely.delivered on time .could track delivery very pleased .will use them again”

Helpful Report

Posted 7 years ago

“Not on time a day later and the flowers looked old complain service really had never use again”

Helpful Report

Posted 7 years ago

“Great service - easy to use website. My mum was delighted with her gift”

Helpful Report

Posted 7 years ago

“I loved the fact that they kept me informed about the flowers, when they were out for delivery and when they were delivered. You dont get this with other places.”

Helpful Report

Posted 7 years ago

“Recipient very happy although she didn't receive them until day after birthday as they were left with neighbouring business. Courier didn't ring doorbell but may have tried service button”

Helpful Report

Posted 7 years ago

“My Auntie loves the flowers”

Helpful Report

Posted 7 years ago

“flowers received on time and were lovely.”

Helpful Report

Posted 7 years ago

“Took the stress of sending condolence flowers. Efficient and knew when it was delivered. Fabulous service. Will definitely use for other occasions too.”

Helpful Report

Posted 7 years ago

“I was so pleased with how easy it was to order. My friend sent me a picture of the flowers and they are just as shown on the website. I will be using you again.”

Helpful Report

Posted 7 years ago

“The friend to whom I sent them was delighted - it lifted her spirits as her mother had just died”

Helpful Report

Posted 7 years ago

“I live in Cardiff so I haven't seen the delivered flowers, but the recipient was delighted and was very impressed with the quality of the bouquet. Thank ING you for a great service. P”

Helpful Report

Posted 7 years ago

“The flowers were a surprise for our student daughter's birthday. She was delighted with them. the large size bouquet had a really large amount and array of flowers and the card and cake was an added bonus. Will definitely use Serenta Flowers again.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews