Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, kept me up to date with where it was. Would definitely recommend and will use again. Thank you”

Helpful Report

Posted 7 years ago

“100% will NEVER EVER use again. Email told me guarteneed delivery to a hotel in Northern Ireland to find out late in the evening that the day they were meant to be delivered that they won't be. Destroyed a present I was sending to a couple for their 1st anniversary. Advised to give an alternative address which I did and guess where the flowers ended up, at the hotel that they were staying in for 1 night only. Paid £38 for flowers now to sit in a hotel that for no one. Disgusting service. Will be telling anyone that asks me about this never to use. Never see my money again and now have to spend more money trying to get them a present. Totally useless.”

Helpful Report

Posted 7 years ago

“The recipient said the flowers were lovely. Unfortunately I had to change the location of the delivery - Edinburgh to London - and the amendment had to be made online. I would have felt happier speaking to someone rather than communicate by email.”

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Posted 7 years ago

“Excellent service updated throughout process with emails. Person receiving flowers was very happy with them and said they were beautiful. Great service will use again.”

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Posted 7 years ago

“I didn't see the actual bouquet, but the recipient was very pleased. The ordering process was easy and free next day delivery is excellent value.”

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Posted 7 years ago

“Excellent service. Received notifications all the way up to flowers being delivered. Flowers and bday cake absolutely lovely. Thank you”

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Posted 7 years ago

“Easy to use and good value for money”

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Posted 7 years ago

“Recipient delighted with the flowers. Would certainly use this service again.”

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Posted 7 years ago

“Delivered on time, where & when I had asked for Orchids fresh Teddy better quality than expected Recipient delighted Thanks”

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Posted 7 years ago

“excellent service”

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Posted 7 years ago

“Organised a bouquet of flowers for my friend's birthday and they were beautiful. Very reasonable prices, excellent quality. I have used Serenata several times and I have never been disappointed.”

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Posted 7 years ago

“Happy as Larry Could not be Happier”

Serenata Flowers 5 star review on 29th January 2018

Helpful Report

Posted 7 years ago

“Updated from leaving shop to delivery. So easy to order. Beautiful flowers.”

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Posted 7 years ago

“Great Service, Thank you”

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Posted 7 years ago

“Great service!!”

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Posted 7 years ago

“my daughter was very pleased recieving the flowers for her birthday”

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Posted 7 years ago

“delivering on the promise of early morning delivery before 10.30am, in fact it was 9.30am well pleased”

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Posted 7 years ago

“Easy to order. Top quality product”

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Posted 7 years ago

“Easy purchase, delivered on time - no fuss, with good delivery status notifications”

Helpful Report

Posted 7 years ago

“For the price, really disappointed with the flowers - upgraded to deluxe but for the cost there didn't seem much compared to other florists previously used.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews