Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,022 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 18%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately my flowers for a funeral were not delivered on time. I ordered for a Sat a pre Noon, for a funeral on the Monday morning. I specifically stated where to leave them as most funeral homes are not open at weekends (and the funeral home was expecting a drop to their back door). The first I knew was the funeral home letting me know on the Monday morning that they had not been delivered. Then to try to find a number to call Serenata, and there is no contact tel on their website ! Only a website form. How frustrating that when you need to contact them urgently there is no number. Anyway seeing other reviews on trust pilot, it looks like Serenata has a problem delivering flowers on time for funerals. They did respond to my angry email within the hour with a refund, and also chauffeured the flowers to the funeral home. With the funeral at 11:30 am, they just made it in the end. The things is, if the funeral was earlier they wouldn't have made it. And if I hadn't have contacted them, they definitely would not have made it either. Such a shame because they were nice flowers. And a stress you don't need on such a horrible day.”

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Posted 8 years ago

“Sent the sympathy flowers to my cousin and family in the UK, from Australia . My cousin said they were beautiful .xxx”

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Posted 8 years ago

“Never a problem always delivered on time. Lovely flowers Only online flowers shop i use :)”

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Posted 8 years ago

“I had flowers sent to my Mum for her birthday. The online ordering was easy and the delivery was punctual. My mum said the flowers were a teeny bit droopy upon arrival, but after a fresh stem cut and a vase of water, they looked great. The lilies opened a day or two later and filled the room with their perfume. My Mum was very pleased with the bouquet. I wish there had been a better selection of cards.”

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Posted 8 years ago

“I had to say a very grateful thank you to some very special people who helped us when we were away from home and serenata flowers delivered beautiful flowers on time and they were thrilled to receive them. Thank you I will be using you again 😊”

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Posted 8 years ago

“Because it made my wife happy”

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Posted 8 years ago

“My wife is decidedly unhappy. Her bouquet especially the roses started wilting after two days.”

Serenata Flowers 3 star review on 30th January 2018

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Posted 8 years ago

“Amazing service from the other side of the world. Recipients loved their flowers!”

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Posted 8 years ago

“Easy to order, delivered next day as stated and lovely flowers delivered to a friend on her Birthday”

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Posted 8 years ago

“Flowers delivered on time and within 24 hours”

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Posted 8 years ago

“easy to order - great service, great prices and lovely flowers bought for my friends birthday - she contacted me to say how beautiful the flowers were and they smelled divine - thrilled to bits - will definitely use again”

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Posted 8 years ago

“Fantastic flowers. Exceeded expectations. Thank you!!”

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Posted 8 years ago

“They were delivered very promptly and according to the recipients in good order. It was good to get tracking information too. Thank you.”

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Posted 8 years ago

“Serenata flowers saved my life. I ordered flowers through direct florists and on the day I needed them delivered they contacted me to say no one was willing to deliver the flowers as the recipient lived too far out in the woods. Totally panicking, I tried Serenata flowers and not only did they accept my order, they delivered it the very next day. So my birthday gift was only a day late. Awesome.”

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Posted 8 years ago

“fast delivery , excellent flowers”

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Posted 8 years ago

“I haven’t seen the flowers, as they’re in another part of the country. However, communications and service were excellent, and, apparently the flowers are pretty nice too?”

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Posted 8 years ago

“I made my order from NZ and got the day wrong they were able to change the day so quickly which is always hard when your ordering from the other side of the world :)”

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Posted 8 years ago

“I could delight friends at a very sad time.”

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Posted 8 years ago

“Great service!”

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Posted 8 years ago

“Very happy with the service and great communication.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,022 reviews