Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

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“Excellent service at very short notice.”

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Posted 7 years ago

“Fractured my ankle In 3 x places 2weeks ago and sent flowers to my hubby to thank him for all his love, care and support whilst getting over surgery. His face said it all when he saw the flowers. They are awesome thank you. X”

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Posted 7 years ago

“I haven`t seen the flowers only a picture, the person who received them was delighted with them. So thank you very much”

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Posted 7 years ago

“Beautiful flowers sent for my friend's birthday. She loved them! Delivery was on time as expected. Would definitely use them again!”

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Posted 7 years ago

“Very easy to order good variety of choice”

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Posted 7 years ago

“delivered on time”

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Posted 7 years ago

“The flowers ordered for my mother in laws 93rd birthday were delivered as requested, on time & professionally.”

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Posted 7 years ago

“Flowers lasted only one week! I could have bought a lovely large bunch for half price from M&S and they would have lasted twice as long - very disappointed”

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Posted 7 years ago

“I have used Serenta twice now. Easy to use website with lots to choose from, reasonable price, fantastic communications, speedy delivery and beautiful flowers both times! Thank you Serenta 🙂”

Serenata Flowers 5 star review on 28th January 2018

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Posted 7 years ago

“Delivery on time as advertised”

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Posted 7 years ago

“Great service. Very quick to sort an little problem we had. I would recommend.”

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Posted 7 years ago

“Simple and easy to use with an address finder which made it easier to locate who the person was receiving the flowers stayed so well done You”

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Posted 7 years ago

“Ordered late on a Thursday night for delivery on a Friday turned up Friday lunchtime cannot be faulted for turnaround time and best of all the wife was over the moon with them”

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Posted 7 years ago

“Easy to order flowers were delivered as asked very happy would use again. Recipient said that the flowers were beautiful”

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Posted 7 years ago

“Easy online booking my grandaughter loved her flowers.”

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Posted 7 years ago

“Good service,easy to order online.”

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Posted 7 years ago

“The Flowers were excellent quality and exactly as described. Very speedy service.”

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Posted 7 years ago

“A 40th birthday order for my wife, ordered on Wednesday delivered on Friday, got update to say would be between midday & 1pm text at 12:22 to say thank you so can't asked for better service really. A lovely bunch of flower well boxed to avoid damage, look really nice in vase on dining room table, even match our wallpaper!”

Serenata Flowers 4 star review on 28th January 2018

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Posted 7 years ago

“Fast delivery of lovely flowers to a lovely Lady 👍”

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Posted 7 years ago

“They made a special person very happy”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews