Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,026 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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3.4

Based on 6,026 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 16%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were for my mother in laws birthday and she was very pleased. So was I!”

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Posted 8 years ago

“Report from recipient, very good”

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Posted 8 years ago

“Paid for flowers to be delivered and when they didn’t arrive I emailed only to be told they’d sent an email (I never received) saying they couldn’t find a local supplier to deliver them. I missed a very special occasion.”

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Posted 8 years ago

“Ordered flowers on Sunday to be delivered Monday. Received DPD email to say would be delivered 2.49pm and 3.49pm. By 6pm nothing arrived, emailed customer service to be told they were on there way but they did have till 9pm to deliver them it's in the terms. The terms say usually 8 till 6 but can be up to 9pm at busy periods like Mothers Day. I would be surprised to consider a Monday in January a busy period. When I emailed back to say they were being delivered to a work address and why send me an email with a delivery time of 2.49 - 3.49 and then nothing. The reply was there was a delay but no one had told me. I then asked what would happen to my delivery if no one was there to receive it. I didn't get a reply to this. So all in all I will stick with Interflora next time.”

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Posted 8 years ago

“Had a slight issue with the flowers, Serenata were really helpful though and solved the problem very efficiently, would definitely use them again”

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Posted 8 years ago

“Loved the amusing emails! Kept informed each step of the way from ordering to delivery. The flowers were beautiful and very well received.”

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Posted 8 years ago

“Quick delivery very beautiful flowers lovely smell very happy”

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Posted 8 years ago

“Easy online ordering and payment. Next day delivery. Good quality flowers. Excellent prices. Highly recommended”

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Posted 8 years ago

“Placed an order on a Sunday for Monday delivery. All arrived fine and well received. Good value in my opinion.”

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Posted 8 years ago

“Fantastic service, lots of communication and flowers were beautiful!”

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Posted 8 years ago

“I was so disappointed they were not worth the money and the rose petals were brown on the ends I will not be buying again best to go to you local florist!!”

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Posted 8 years ago

“Easy ordering and free next day delivery. I brought the flowers for a friend and she was very pleased. Thank you.”

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Posted 8 years ago

“Beautiful bouquet delivered to my friend on her special birthday, she loved the flowers and really appreciated the Sunday delivery”

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Posted 8 years ago

“It was very easy to order the flowers and great that they could deliver them the next day which was a Sunday. I got regular updates and they were delivered when expected. They looked beautiful when they arrived. Thank you.”

Serenata Flowers 5 star review on 30th January 2018

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Posted 8 years ago

“Delighted with service flowers were beautiful”

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Posted 8 years ago

“The flowers were lovely but the vase was smashed. Pretty disappointed.”

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Posted 8 years ago

“No delivery.you can talk with no body .no body help you”

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Posted 8 years ago

“The recipient ,my 90 year old sister was absolutely blown away with the beauty and quality of these flowers.I wish to thank whom soever arranged and delivered these delightful blooms.I will definitely use Serenata flowers in the future. COLIN FELIX.”

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Posted 8 years ago

“I ordered flowers for my sister, but the delivery driver didn't wait for her to answer the door. It wasn't until I phoned her much later in the day that she said she found a card saying delivery left in porch, but she doesn't have a porch so had to hunt around for them. She found them eventually in next doors porch, not so much as a surprise delivery than a treasure hunt....”

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Posted 8 years ago

“The person who received the flowers phoned to say how brilliant the arrangement was!”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,026 reviews