Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over the moon with them”

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Posted 7 years ago

“They delivered flowers that matched description exactly and they were delivered on time. The recipient was delighted with them.”

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Posted 7 years ago

“I was happy because the people who received the flowers were delighted with them.”

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Posted 7 years ago

“Looked exactly like the photograph on the Web page. Delivered the same day and the delivery address was not an easy one to find. Recipient was delighted with them and sent me a photograph - I was pleased to see that the flowers looked very fresh.”

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Posted 7 years ago

“Website - easy to use, all the information I needed. Price - fantastic value for the bouquet I ordered - lovely flowers Communication - this was by far the icing on the cake. I visited the site during work so I got distracted before completing my purchase and was met with an email of a sad little puppy with a flower in his mouth and some well-thought wording which instantly brought me back to the site. All of the emails and notifications I received were humorous and well-written and the emotional sentiments and phrasing worked (or maybe I'm just a soppy sod!) But I fully enjoyed my experience of purchasing flowers from your site - I did it to make my sister's day, but you made mine! Will definitely be using you again in the future and recommending!”

Serenata Flowers 5 star review on 29th January 2018

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Posted 7 years ago

“Made the recipient very happy as the flowers were amazing! Thank you”

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Posted 7 years ago

“Easy to use website and flowers delivered next day. Happy purchase.”

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Posted 7 years ago

“These flowers were sent to my mom. Her feedback was that the flowers are beautiful. With the flowers is a good guide for looking after them. She is very happy & so am I. Thank you”

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Posted 7 years ago

“Amazing, never used before but will definitely recommend. Delivered on time and hassle free”

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Posted 7 years ago

“great feedback from friends who I sent the flowers to. Very similar feedback to the first time I used Serenata. I am happy if my friends are happy so will be using them again”

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Posted 7 years ago

“Booked flowers in advance to be delivered to hotel in Lakedistrict we were booked for weekend break for 45th wedding anniversary. We went out walking and on return there were the flowers looking lovely in our room. Very pleased with price, quality and service. Would definitely recommend Serenata flowers. ILLUSTRATION NUMBER:1951444”

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Posted 7 years ago

“Delivered on time and made my friend very happy as she was feeling down so thank you”

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Posted 7 years ago

“Great service, kept me up to date with where it was. Would definitely recommend and will use again. Thank you”

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Posted 7 years ago

“100% will NEVER EVER use again. Email told me guarteneed delivery to a hotel in Northern Ireland to find out late in the evening that the day they were meant to be delivered that they won't be. Destroyed a present I was sending to a couple for their 1st anniversary. Advised to give an alternative address which I did and guess where the flowers ended up, at the hotel that they were staying in for 1 night only. Paid £38 for flowers now to sit in a hotel that for no one. Disgusting service. Will be telling anyone that asks me about this never to use. Never see my money again and now have to spend more money trying to get them a present. Totally useless.”

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Posted 7 years ago

“The recipient said the flowers were lovely. Unfortunately I had to change the location of the delivery - Edinburgh to London - and the amendment had to be made online. I would have felt happier speaking to someone rather than communicate by email.”

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Posted 7 years ago

“Excellent service updated throughout process with emails. Person receiving flowers was very happy with them and said they were beautiful. Great service will use again.”

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Posted 7 years ago

“I didn't see the actual bouquet, but the recipient was very pleased. The ordering process was easy and free next day delivery is excellent value.”

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Posted 7 years ago

“Excellent service. Received notifications all the way up to flowers being delivered. Flowers and bday cake absolutely lovely. Thank you”

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Posted 7 years ago

“Easy to use and good value for money”

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Posted 7 years ago

“Recipient delighted with the flowers. Would certainly use this service again.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews