Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,022 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 18%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a slight issue with the flowers, Serenata were really helpful though and solved the problem very efficiently, would definitely use them again”

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Posted 8 years ago

“Loved the amusing emails! Kept informed each step of the way from ordering to delivery. The flowers were beautiful and very well received.”

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Posted 8 years ago

“Quick delivery very beautiful flowers lovely smell very happy”

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Posted 8 years ago

“Easy online ordering and payment. Next day delivery. Good quality flowers. Excellent prices. Highly recommended”

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Posted 8 years ago

“Placed an order on a Sunday for Monday delivery. All arrived fine and well received. Good value in my opinion.”

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Posted 8 years ago

“Fantastic service, lots of communication and flowers were beautiful!”

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Posted 8 years ago

“I was so disappointed they were not worth the money and the rose petals were brown on the ends I will not be buying again best to go to you local florist!!”

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Posted 8 years ago

“Easy ordering and free next day delivery. I brought the flowers for a friend and she was very pleased. Thank you.”

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Posted 8 years ago

“Beautiful bouquet delivered to my friend on her special birthday, she loved the flowers and really appreciated the Sunday delivery”

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Posted 8 years ago

“It was very easy to order the flowers and great that they could deliver them the next day which was a Sunday. I got regular updates and they were delivered when expected. They looked beautiful when they arrived. Thank you.”

Serenata Flowers 5 star review on 30th January 2018

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Posted 8 years ago

“Delighted with service flowers were beautiful”

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Posted 8 years ago

“The flowers were lovely but the vase was smashed. Pretty disappointed.”

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Posted 8 years ago

“No delivery.you can talk with no body .no body help you”

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Posted 8 years ago

“The recipient ,my 90 year old sister was absolutely blown away with the beauty and quality of these flowers.I wish to thank whom soever arranged and delivered these delightful blooms.I will definitely use Serenata flowers in the future. COLIN FELIX.”

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Posted 8 years ago

“I ordered flowers for my sister, but the delivery driver didn't wait for her to answer the door. It wasn't until I phoned her much later in the day that she said she found a card saying delivery left in porch, but she doesn't have a porch so had to hunt around for them. She found them eventually in next doors porch, not so much as a surprise delivery than a treasure hunt....”

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Posted 8 years ago

“The person who received the flowers phoned to say how brilliant the arrangement was!”

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Posted 8 years ago

“I placed an order for an anniversary date on a Sunday so specifically chose somewhere that offered Sunday delivery. However, the flowers did not arrive on the Sunday and when I contacted them the next day I was told that the bouquet I'd ordered was out of stock. They said an email had been sent but I hadn't received one and I had checked my junk folder etc. They did offer either a full refund or replacement purchase but I guess the main issue was that I shouldn't have been able to buy something that was out of stock - the whole point was that they were delivered on the anniversary date. I also thought the fact that I still went ahead with a replacement order might have prompted an offer of some sort of discount, but no. It's a real shame, as the website, choice of flowers, ordering process, emails etc are really good. But you've just got to get the main availability and delivery bits right.”

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Posted 8 years ago

“They deliver on a Sunday free of charge. They offer a brilliant selection of cards to accompany the flowers so everything can be sent together. I had regular updates of when the flowers were dispatched and had arrived. There was also great options of where the flowers can be left if the recipient is not in.”

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Posted 8 years ago

“happyfeel good”

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Posted 8 years ago

“I paid extra and purchased the largest bouquet. However, the number of stems wasn’t worth the extra value. Also, the packing was similar to low end supermarket flowers. Unfortunately, I can’t recommend based on this.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,022 reviews