Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recipient very happy although she didn't receive them until day after birthday as they were left with neighbouring business. Courier didn't ring doorbell but may have tried service button”

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Posted 7 years ago

“My Auntie loves the flowers”

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Posted 7 years ago

“flowers received on time and were lovely.”

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Posted 7 years ago

“Took the stress of sending condolence flowers. Efficient and knew when it was delivered. Fabulous service. Will definitely use for other occasions too.”

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Posted 7 years ago

“I was so pleased with how easy it was to order. My friend sent me a picture of the flowers and they are just as shown on the website. I will be using you again.”

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Posted 7 years ago

“The friend to whom I sent them was delighted - it lifted her spirits as her mother had just died”

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Posted 7 years ago

“I live in Cardiff so I haven't seen the delivered flowers, but the recipient was delighted and was very impressed with the quality of the bouquet. Thank ING you for a great service. P”

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Posted 7 years ago

“The flowers were a surprise for our student daughter's birthday. She was delighted with them. the large size bouquet had a really large amount and array of flowers and the card and cake was an added bonus. Will definitely use Serenta Flowers again.”

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Posted 7 years ago

“Beautiful flowers, arrived on time”

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Posted 7 years ago

“Easy to use website, good choice & delivered exactly on time! Thank you”

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Posted 7 years ago

“My friends were extremely pleased with the flowers. They said they were very pretty.”

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Posted 7 years ago

“They arrived on the day I requested and at a very nice time.”

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Posted 7 years ago

“The reciperant was very happy with both her flowers and birthday cake.”

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Posted 7 years ago

“Wow on all counts. An easy to use website...that worked! Delivery when expected with cute emails informing you of your order and delivery status. Value for money and amazing flowers!”

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Posted 7 years ago

“Beautiful flowers, delivered on time, value for money”

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Posted 7 years ago

“Excellent reliable service”

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Posted 7 years ago

“Excellent service and beautiful flowers. Thank you”

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Posted 7 years ago

“The website was very easy to navigate, had a great selection to choose from and made ordering very easy. I really appreciated the email updates, they took away all the worry of sending flowers internationally. The arrangement was beautiful and made someone special very happy...and that made me happy!”

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Posted 7 years ago

“Thank you for your professional performance . I enjoyed your website it was easy and very helpful and your ordering arrangements was excellent. Be sure i will refer to Others and I will be ordering again. Thanks to all staffs. Frank”

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Posted 7 years ago

“They kept me informed the recent order. But, when I tried to place another order it wouldn't let me place it.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews